Provider profile
SERVPRO of Mill Basin Flatlands
Provider snapshot
What this listing says
Mill Basin, Flatlands, and south Brooklyn homeowners who need a single company to handle water damage, mold, and rebuild under one contractor license.
Best for
- Homeowners in Mill Basin, Flatlands, or Marine Park dealing with mold after a water damage event who want one company to handle extraction, remediation, and reconstruction.
- Brooklyn property owners who need large loss recovery for apartment buildings, warehouses, or multi-story structures with significant water or mold damage.
- Buyers who want a company that can start demolition and rebuild immediately after remediation without waiting for a separate contractor.
- Commercial property managers who need 24/7 emergency response and want to keep operations running during cleanup.
- Spanish-speaking homeowners in south Brooklyn who prefer communicating in their language.
About this company
SERVPRO of Mill Basin Flatlands is a franchise restoration company based on Utica Avenue in Brooklyn, owned by Robert Allen. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm damage, sewage cleanup, and construction. They hold a general contractor license, which means they handle demolition and rebuild in-house rather than subcontracting it out.
On the mold side, their website describes containment barriers, HEPA vacuums, air scrubbers, and antifungal treatments. They also mention media blasting and sanding for deeper colonization. For large commercial jobs, the SERVPRO Green Fleet includes trailered generators and desiccant dehumidifiers sized for warehouses and multi-story buildings. They keep a centrally located warehouse and claim to reach their service area within hours of the first call.
Allen runs the franchise with crews led by named team leaders. The website states accreditation through the State of New York and IICRC, with WRT (Water Restoration Technician) and FSRT (Fire and Smoke Restoration Technician) certifications on staff. At least one review is in Spanish, suggesting bilingual capacity on the team.
At 4.9 stars across 30 Google reviews, the rating is high but the review count is modest. Every single review is 5 stars. That uniformity is unusual and worth noting, though it tracks with the franchise being relatively new to this location.
Services
Service area
Based at 2028 Utica Avenue in Brooklyn, NY. Covers Mill Basin, Flatlands, Flatbush, Lefferts Garden, Marine Park, Bergen Beach, Crown Heights, and Georgetown. The service area centers on south and central Brooklyn.
Review consensus
Reviewers consistently name specific crew leaders. Shane appears in 7 reviews for water damage and restoration work, praised for being fast, courteous, and willing to explain his process. Avi Persaud appears in 4 reviews for water damage and mold-related cleanup, with one reviewer noting he went beyond duties to explain procedures. Cesar (also spelled Caesar/Ceasar) shows up in 3 reviews as a team leader for both flood response and mold work, called organized and communicative. Ronny handled a one-bedroom mold remediation in a single day. The most detailed recent review names Walter, Giuseppe, Diego, and Eric for a demo and restoration job, praising their communication and adherence to scheduled time windows. Multiple reviewers mention fast response times, including middle-of-the-night service.
0 found across 30 total reviews at 4.9★. No 1-star reviews exist in the recent record. With 30 total reviews at 4.9 stars, there are zero negative reviews from the last 18 months to assess complaint patterns or company response behavior.
Every review is 5 stars. No 4-star, 3-star, or lower reviews exist. This is statistically unusual for any service company with 30 reviews. It does not necessarily indicate fake reviews, but it means there is no data on how this franchise handles dissatisfied customers. The owner response rate on negatives is N/A because there are no negatives to respond to.
Shane (crew leader — praised in 7 reviews for water damage, professionalism, and patience). Avi Persaud (crew leader — praised in 4 reviews for water damage cleanup and mold-related work). Cesar/Caesar/Ceasar (team leader — praised in 3 reviews for flood response, organization, and communication). Ronny/Ronnie (lead tech — praised in 2 reviews for fast mold remediation). Walter (demo team — praised for communication and scheduling adherence). Giuseppe (demo team — praised alongside Walter). Diego (demo team — praised alongside Walter). Eric (office/communications — praised for efficient communication). Fernando (crew member — praised for clean work). Kerri (staff — praised for on-site work). Rob/Mr. Allen (owner — praised for personal involvement and availability day and night).
This franchise has a perfect review record but a small one. If you book, ask for one of the named crew leaders — Shane, Cesar, or Avi Persaud — based on who handles mold jobs currently. Get a written scope of work before signing, and confirm whether your mold assessment can come from an independent tester.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and then sells you the fix has a financial incentive to find more. Ask whether they accept third-party testing results or require their own assessment.
- SERVPRO is a national franchise. The local quality depends entirely on how Robert Allen runs this location. National branding does not guarantee consistent service across franchises.
- 30 reviews total with zero negative reviews is a thin track record. There is no complaint data to evaluate how this franchise handles problems when they arise.
- Their service area spans from Mill Basin to Crown Heights to Lefferts Garden. That covers a wide swath of Brooklyn. Confirm response times for your specific neighborhood before booking.
- Website pricing is not listed. One website testimonial mentions an initial impression of an expensive quote, so get written estimates and compare.