Provider profile
Remex USA
Provider snapshot
What this listing says
Brooklyn homeowners dealing with mold after water damage who want a single company to handle extraction, remediation, and repair across brownstones and older buildings.
Best for
- Brooklyn residents in Borough Park, Crown Heights, Flatbush, and surrounding neighborhoods who need mold remediation from a locally rooted company.
- Homeowners dealing with water damage that has led to mold -- Remex handles both the water extraction and the mold work, reducing handoffs between contractors.
- Property owners with fire damage who need odor elimination using dry ice blasting and hydroxyl generators rather than chemical encapsulation.
- Commercial property managers needing warehouse or multi-unit remediation with 24/7 emergency response.
- Anyone who values a single point of contact -- Avi is named repeatedly as the person who manages communication from start to finish.
About this company
Remex USA is a Brooklyn-based restoration company headquartered on East 23rd Street in the 11210 zip code. They handle water damage, mold remediation, fire restoration, duct cleaning, and a range of ancillary cleaning services. They do both testing and remediation, though their Borough Park page states they maintain an "ethical separation" between the two by partnering with independent labs and inspectors for testing.
On the mold side, their documented process includes containment with negative-pressure systems, HEPA air scrubbing and vacuuming, antimicrobial treatment, and post-remediation clearance testing. For fire jobs, they use dry ice blasting and hydroxyl generators for odor elimination rather than chemical masking. They also handle the reconstruction side -- drywall, flooring, electrical -- so you don't need a separate contractor.
The company was founded in 1998 after one of the founders, Mike, dealt with family health issues tied to indoor air quality. Remex USA operates as a division of No Flood 4 Me. They claim BBB A+ rating and over two decades in the field. They work directly with insurance companies and offer free estimates.
95 Google reviews at a perfect 5.0 stars is unusual for any service company, especially one that's been around since 1998. Every single review is five stars. That's either a sign of genuinely exceptional service or a review profile worth scrutinizing. The praise is specific and detailed enough across many reviewers that it reads as authentic, but buyers should still seek references outside of Google.
Services
Service area
Remex USA is headquartered in Brooklyn, NY (East Flatbush). Their service area page lists 27 specific neighborhoods across Brooklyn (Borough Park, Crown Heights, Flatbush, Park Slope, Bay Ridge, Cobble Hill, Carroll Gardens, Williamsburg, and others), parts of Manhattan (Chelsea, Gramercy, Greenwich Village, Upper East Side, Upper West Side), Staten Island, and Nassau County towns including Cedarhurst, Lawrence, and Woodmere. The coverage extends well beyond their Brooklyn base, so confirm dispatch frequency for locations outside central Brooklyn.
Review consensus
Avi is the most frequently named person across reviews, praised for responsiveness, clear communication throughout projects, and hands-on involvement. Multiple reviewers describe him as someone who walks you through every step and sends progress photos. Mike is named for patience and availability during stressful projects. George appears alongside Avi in at least one review for knowledgeable, respectful work. Crew cleanliness is a recurring theme -- reviewers consistently note that the team leaves spaces spotless after remediation, sometimes moving furniture back into place without being asked. Several reviewers mention fast response times and same-week service scheduling.
0 found across 95 total reviews at 5.0★. No one-star or negative reviews exist in the last 18 months. With 95 total reviews at a 5.0 rating, there are zero complaints to analyze. This is an unusually clean record.
The absence of any negative reviews across 95 total is itself a pattern worth noting. Most service companies with this volume accumulate at least a few complaints about scheduling, pricing, or communication. The review profile skews toward the Brooklyn Orthodox Jewish community based on reviewer names, which may reflect the company's primary referral network. Several text-less 5-star reviews from accounts with zero other reviews appear in the older portion of the review history.
Avi (owner/manager -- consistently positive, named in 10+ reviews for communication, responsiveness, and project oversight). Mike (founding owner -- positive, named for patience, availability, and guiding customers through the process). George (crew member -- positive, described as knowledgeable and respectful). Julian (crew member -- positive, named once alongside Mike for careful work).
If you hire Remex, ask for Avi as your point of contact -- he's the person reviewers consistently credit for making the process smooth. Get your mold testing done by a separate, independent inspector to avoid the conflict of interest. The 5.0 rating is remarkable but also means you can't learn from others' bad experiences, so ask for references from complex jobs and get a written scope of work before signing.
Keep in mind
- Remex does both mold testing and mold remediation. Their website says they partner with independent labs and maintain separation between testing and remediation, but you should confirm who performs your inspection and whether that person or company has any financial relationship with Remex.
- A perfect 5.0 across 95 reviews with zero negatives is statistically rare. It doesn't necessarily mean problems don't exist -- it may mean dissatisfied customers didn't leave reviews. Ask for references from jobs that had complications.
- Their service area page lists 27 neighborhoods spanning Brooklyn, Manhattan (Chelsea, Gramercy, Greenwich Village, Upper East Side, Upper West Side), Staten Island, and parts of Nassau County (Cedarhurst, Lawrence, Woodmere). Confirm they actually dispatch regularly to your area rather than treating it as an occasional extension.
- The website mentions "certified employees" and "certified mold remediation" staff but does not name specific certifications. Ask which certifications their technicians hold and whether they are current.