Provider profile
United Restoration Services Inc.
Provider snapshot
What this listing says
Westchester County homeowners dealing with water damage or mold who want a restoration company with CR-credentialed restorers on staff and 24/7 emergency response since 1978.
Best for
- Westchester County homeowners needing emergency water extraction with same-day or nighttime response.
- Property managers who want a restoration crew that works independently with minimal supervision and handles insurance documentation directly.
- Homeowners with mold found after water damage who need a single company to handle both the drying and the remediation in one engagement.
- Owners of older homes needing lead abatement alongside restoration work, since the company handles both under one roof.
- Commercial property owners in the NY metro area who need a restoration contractor with a track record on large-scale and historic properties.
About this company
United Restoration Services is a locally owned restoration company headquartered in Briarcliff Manor, NY, operating across the tri-state area since 1978. They handle water damage, mold remediation, fire and smoke damage, lead abatement, and commercial cleaning. Their primary identity is water damage restoration, but mold work makes up a significant share of their reviews.
Two credentials stand out. They have CR (restoration industry) credential holders on staff, a designation held by only a few hundred people in the country through the Restoration Industry Association. They also hold IICRC Mold Removal Specialist (MRS) credentials. Their mold process uses containment, HEPA filtration, removal of porous materials, and antimicrobial treatment on nonporous surfaces. For water damage, they use thermal imaging and electrical resistance measurement to map moisture before placing drying equipment.
The company has been operating for over 45 years under local ownership. Their client list includes commercial work for Goya Foods and the Guggenheim Museum alongside residential jobs ranging from studio apartments to large homes. Cindi Mason's LinkedIn is linked from the company website, suggesting she is a principal.
A perfect 5.0 rating across 39 Google reviews is unusual for any restoration company. With zero negative reviews in the last 18 months and none visible at all, there is no complaint data to counterbalance the positives. That is worth noting but not necessarily a red flag for a smaller company with a long track record.
Services
Service area
Headquartered at 72 N State Rd, Briarcliff Manor, NY 10510. They claim to serve the NY metropolitan and tri-state area including New York, New Jersey, and Connecticut. Reviews confirm work in the Westchester County area. For locations far from Briarcliff Manor, confirm response time and any travel surcharges.
Review consensus
Fast emergency response is the dominant theme. Multiple reviewers describe calls answered at night with crews on-site within hours. Cindi Mason is the most frequently named staff member, praised for hands-on project management, clear communication, and guiding homeowners through insurance claims. Jesse (also written as Jessie or Jess) draws praise for managing crews with warmth and keeping clients updated. Mario Lutz appears in older reviews for calm crisis management during water damage emergencies. Ian is credited with navigating the insurance payment process. Reviewers consistently note attention to detail, crews showing up on time, and clean job sites.
0 found across 39 total reviews at 5★. No 1-star or negative reviews found in the last 18 months. With zero complaints visible in the review record, there is no complaint data to analyze.
The total absence of negative reviews across 39 total is atypical for a restoration company operating since 1978. This could reflect genuinely strong service from a small, hands-on operation, or it could reflect active review management. The review volume is modest for a company of this age, averaging fewer than one review per year of operation.
Cindi Mason (owner/project manager — consistently positive, praised for communication, honesty, and hands-on management). Mario Lutz (team lead — positive, praised for calm emergency response and follow-up). Jesse/Jessie/Jess (project manager — positive, praised for warmth, guidance, and crew management). Johnathan (on-site lead — positive, praised for quick response and weekend availability). Ian (insurance coordinator — positive, praised for navigating insurance claims and payment). Andrew (crew member — positive, mentioned for integrity and attention to detail). Jhon (crew member — positive, mentioned for quick response).
If you are in Westchester County and need fast water damage or mold work, this company has a strong track record of same-day emergency response with named, accountable staff. Ask for Cindi to manage your project. Because they do both testing and remediation, get an independent mold test before agreeing to their remediation scope so you have a second opinion on what actually needs to be done.
Keep in mind
- They do both mold testing (inspection) and mold remediation, which creates a conflict of interest. A company that finds the mold also profits from removing it. Ask whether they use a third-party testing firm for pre- and post-remediation clearance, or get your own independent test before committing to their remediation scope.
- Their website claims to serve the entire NY, NJ, and CT tri-state area from a single Briarcliff Manor office. For jobs far from Westchester County, confirm response time and whether any travel charges apply.
- A perfect 5.0 rating with 39 reviews and zero negatives means you have no independent complaint data to evaluate. Ask for references from recent mold remediation jobs specifically, not just water damage work.
- The website uses broad marketing language like "nation's leading mold remediation service" without supporting evidence. Judge them on the specifics of their process and credentials rather than their self-description.
- Review text mentions several different staff names across the years (Mario, Jesse, Cindi, Johnathan). Confirm who will actually manage your project before signing.