Provider profile
HomePro
Provider snapshot
What this listing says
Long Island and NYC homeowners dealing with water damage that led to mold, who want one company to handle extraction, remediation, insurance claims, and full reconstruction.
Best for
- Long Island homeowners with water damage that has led to mold growth, who want extraction, remediation, and rebuild handled by one crew.
- Homeowners who want their restoration company to deal directly with their insurance company on claims paperwork and coordination.
- Anyone with a hidden leak behind walls or under floors — their non-invasive leak detection can find the source before remediation begins.
- Buyers who value a named project manager they can text or call directly — Matt Cunningham is referenced by name in over 20 reviews as the primary point of contact.
About this company
HomePro is a locally owned restoration company based in Amityville, New York, serving Long Island and NYC. Their primary business is water damage restoration, but they handle the full chain: leak detection, water extraction, mold remediation, fire and smoke damage, asbestos abatement, and reconstruction. They do both mold testing and remediation under one roof, which is convenient but creates a conflict of interest worth understanding before you hire them.
Their mold work follows IICRC S520 standards. They use HEPA-sealed containment barriers, negative air pressure, air scrubbers, and antimicrobial treatments. They offer optional third-party lab-verified air and surface sampling, and clearance testing after the job. They also handle the full rebuild — drywall, flooring, cabinetry, painting — so you are not left coordinating a second contractor. Their leak detection service uses non-invasive thermal imaging and moisture meters, which means they can often find the water source that caused the mold without tearing open walls unnecessarily.
The team claims over 30 years of combined experience. They are NYS-certified for mold remediation and hold IICRC certifications. They work directly with insurance companies on claims, which multiple reviewers specifically praise. They offer financing and free estimates. Hours are Monday through Friday 8am to 6pm, Saturday 9am to 1pm, closed Sunday — though reviews confirm they respond to emergencies outside those hours.
A 4.9-star rating across 75 Google reviews is unusually high. The volume is not massive, but the consistency is notable — only one review below 5 stars in the last 18 months. For a restoration company, where emotions run high and billing disputes are common, that track record stands out.
Services
Service area
HomePro is based in Amityville, New York on Long Island. They serve Nassau and Suffolk Counties and New York City. Their website and reviews confirm regular work across Long Island towns including Bellmore, Centereach, and surrounding areas.
Review consensus
Matt Cunningham is by far the most frequently named employee, appearing in over 20 reviews as project manager and head carpenter. Reviewers praise his responsiveness (answering calls at 7 AM on Sundays, responding to texts promptly), quality of finish carpentry, and willingness to walk homeowners through every step. Damian Lazares is named frequently for emergency response — multiple reviewers describe him arriving within 30 minutes and immediately handling insurance paperwork. Nick is praised for weekend and after-hours response. Andrew Pena is named for efficient, calm on-site crew leadership. Gabriel, Bob, Rich, and Jay also receive positive mentions. Across all reviews, the strongest themes are speed of initial response, direct insurance company coordination, and quality of reconstruction work.
1 found across 75 total reviews at 4.9★. The single complaint describes a billing dispute after emergency water service. The reviewer says they repeatedly asked for an invoice but were told billing would wait for insurance processing. When the claim did not go through, the company filed a lien on the property. The owner responded that invoices were sent multiple times via email and text, and that the customer had not provided the insurance claim number or any payment. The reviewer acknowledges being satisfied with the work itself — the dispute is purely about billing communication and follow-through.
The overwhelmingly positive pattern here is structural: HomePro functions as a one-stop shop where the same people who do emergency extraction also manage the insurance claim and rebuild. Multiple reviewers describe being referred by their plumber, suggesting strong trade relationships. The single negative is a billing communication breakdown, not a workmanship complaint. The owner responded to it with specific factual detail rather than a template, which suggests active management rather than reputation farming.
Matt Cunningham (project manager / head carpenter — overwhelmingly positive across 20+ reviews). Damian Lazares (emergency response / insurance coordination — consistently positive). Nick (emergency response / project work — positive). Andrew Pena (crew leader — positive). Gabriel (crew — positive). Bob (crew — positive). Rich (crew — positive). Jay (crew — positive). Wes (crew — positive, referenced on website testimonial).
HomePro's track record is strong and consistent. Ask for Matt Cunningham as your project manager if your job involves reconstruction. Get your billing terms, payment schedule, and invoice delivery method in writing before work starts — the one complaint in 75 reviews was about billing communication, not quality. If mold is your issue, request that the initial testing be done by an independent assessor so you have an unbiased scope of work.
Keep in mind
- HomePro does both mold testing and mold remediation. That means the same company telling you that you have a mold problem is the one billing you to fix it. Ask whether they will accept a third-party inspection report, or request that their optional third-party lab testing be done by an independent assessor.
- One reviewer described a billing dispute where the company filed a lien on the property after invoices were allegedly not received. The owner responded that invoices were sent multiple times. Regardless of who is right, confirm your billing arrangement and payment timeline in writing before work begins.
- Their service area covers Nassau and Suffolk Counties plus NYC, which is a large geography. Confirm response time for your specific location before committing, especially for mold jobs that are not emergencies.
- The website mentions 24/7 emergency response, but posted office hours are Monday through Saturday. Reviewers confirm after-hours response for water emergencies, but it is unclear whether that applies to mold-only jobs.