Provider profile
KPM Restoration Albany
Provider snapshot
What this listing says
Albany and Capital Region homeowners dealing with water emergencies who want a single company to handle extraction, mold remediation, reconstruction, and insurance billing under one roof.
Best for
- Albany and Capital Region homeowners who need emergency water extraction with same-day response and want one company through final rebuild.
- Property owners dealing with mold discovered after water damage, where KPM can handle the remediation side while you hire a separate NYS-required assessor.
- Commercial property managers who need a restoration contractor that can work around business hours and manage the insurance process directly.
- Homeowners navigating an insurance claim for the first time who want a company with former adjusters on staff to handle paperwork and adjuster coordination.
- Landlords and property managers with multiple units who need a company with regional coverage across the Capital Region and Hudson Valley.
About this company
KPM Restoration is a multi-office restoration company headquartered in Mechanicville, NY, with a dedicated Albany office at 418 Broadway. Their primary identity is water damage restoration, but they hold a New York State Mold Remediation Contractor license and IICRC AMRT credentials, making them one of the few Capital Region companies that can handle water extraction, mold work, fire cleanup, and full reconstruction without subcontracting.
What stands out is their insurance operation. They employ former insurance adjusters on staff and use Xactimate for estimates, which means they speak the same language as your carrier. They bill insurance directly and handle supplement filings if hidden damage turns up. Their 60-minute emergency dispatch and 24/7 availability are standard claims for restoration companies, but reviewers consistently confirm crews actually showing up within that window, including late-night calls.
James Kennedy founded KPM in 2017 with a single truck. The company now operates 9 offices spanning from Queensbury down to Elmsford in Westchester County, plus one in Poultney, Vermont. Key leadership includes Dan Murphy as Director of Operations and Jeremy Kristel as Project Manager. The company holds OSHA 40-Hour certification for hazardous materials and is a BBB A+ rated business.
The Albany office sits at a perfect 5.0 stars across 65 Google reviews. Across all locations, KPM carries a 4.9 rating on 420+ reviews. That kind of consistency across nine offices is unusual for a company that has scaled this quickly.
Services
Service area
KPM Restoration is headquartered in Mechanicville, NY, with an Albany office at 418 Broadway. The Albany office serves Albany, Colonie, Latham, East Greenbush, Rensselaer, Loudonville, Menands, Delmar, Glenmont, Guilderland, Bethlehem, Cohoes, Watervliet, and Voorheesville. The company operates 9 total offices across the Capital Region, Hudson Valley, and into Westchester County and Vermont, covering a territory from Queensbury south to Elmsford.
Review consensus
Speed of response is the dominant theme. Multiple reviewers confirm crews arriving within 30 to 60 minutes, including after-hours calls. Jamie Kennedy is mentioned repeatedly for hands-on involvement and running responsive crews. Joe draws praise for being knowledgeable and following up on pricing. Rob and Jeremy are named for helping with insurance coordination. Jake is called out for being knowledgeable during basement floods. Reviewers in commercial settings praise the company for minimizing downtime. Several reviewers mention that KPM was the company that actually answered the phone when competitors did not.
0 found across 65 total reviews at 5.0★. 0 found across 65 total reviews at 5.0 stars. There are no negative reviews in the last 18 months for the Albany location. This means there is no complaint data to analyze. While this is a positive signal, it also means buyers cannot reference how KPM handles service failures at this office.
The review pattern across KPM's Albany office shows a company that benefits from answering the phone when competitors do not. Multiple reviewers mention calling other companies first and getting no response before reaching KPM. This availability advantage, combined with the insurance-savvy staff, creates a flywheel: fast response earns goodwill, which earns five-star reviews, which drives more calls. The absence of any negative reviews across 65 total is notable but also limits what buyers can learn about how the company handles problems.
Jamie Kennedy (owner/crew lead - praised repeatedly for responsiveness, hands-on work, and running crews). Joe (project manager - praised for knowledge, follow-up, and explaining processes). Rob (crew member - praised for helpfulness and insurance assistance). Jeremy (project manager - praised for helpfulness, insurance coordination, and professionalism). Jake (crew member - praised for knowledge during basement floods). Sam (crew member - praised for being nice and helpful). Eli (crew member - praised for being nice and helpful). Josh (crew member - praised for being kind, knowledgeable, and helpful during flooding). Ricky (crew member - praised for kindness and knowledge). Dan (project manager/operations - praised for transparency and communication during rebuilds). Dave (crew member - praised for cleanup work). Liam (crew member - praised for cleanup work). Red (crew member - praised for attentiveness and quality during rebuilds).
KPM's Albany office has an unblemished review record and a crew that reviewers consistently name by first name, which signals personal accountability. If you hire them, ask for Jamie or Joe as your point of contact and confirm in writing which crew will handle your specific job. The insurance experience is a genuine differentiator if you are filing a claim for the first time.
Keep in mind
- KPM does both mold remediation and water damage work that often leads to mold discovery. New York State law requires a separate mold assessor, but KPM recommends assessors, which creates a referral relationship worth being aware of. Ask who they recommend and whether they have any business relationship with that assessor.
- The company has grown from one truck to nine offices since 2017. Rapid expansion can mean the crew quality varies by location. Reviews are uniformly positive, but most are from the Mechanicville and Albany offices.
- Their service area stretches from Queensbury to Westchester County, roughly 200 miles. If you are at the edge of their territory, confirm which office and crew would handle your job and what the actual response time would be.
- With a perfect 5.0 rating and zero negative reviews in 18 months at this location, there is limited independent information about how KPM handles complaints or disagreements. A track record this clean is rare and worth noting, but it also means you cannot learn from other customers' bad experiences.