Provider profile
ServiceMaster Restoration by QuickResponse
Provider snapshot
What this listing says
Bergen and Orange County homeowners dealing with water damage who want a Starkey family-owned ServiceMaster franchise with 24/7 response and insurance claim coordination.
Best for
- Rockland, Orange, Bergen, or Passaic County residents needing mold remediation bundled with water damage restoration from a single contractor.
- Homeowners whose insurance company referred ServiceMaster and who want a franchise that handles the claim process alongside the physical work.
- Commercial property managers looking for pre-loss planning and a restoration partner with multi-county coverage across the NY-NJ border.
- Buyers who value a family-owned operation over a corporate branch, with direct access to the ownership team.
About this company
ServiceMaster Restoration by Quick Response is a family-owned ServiceMaster Restore franchise based in Airmont, NY, serving Rockland County, Orange County, Bergen County, and Passaic County. The Starkey family opened this franchise in May 2011, bringing backgrounds in construction, real estate, and disaster restoration. They handle both residential and commercial jobs, with mold remediation as one service within a broader restoration operation that includes water damage, fire and smoke cleanup, storm damage, and reconstruction.
Their website describes mold inspection, remediation, and removal services, and mentions working with nationally recognized testing facilities for laboratory analysis. They also offer continuing education courses for insurance agents covering mold remediation, containment, and negative air procedures. The franchise is EPA Lead Safe designated and holds IICRC recognition. One unusual offering is commercial pre-loss planning, where they help businesses develop disaster response plans before anything goes wrong.
The Starkey family has been in property-related businesses for over a decade beyond the franchise launch. The franchise operates out of both an Airmont, NY office and a New Jersey location, with crews working across both states. They list 24/7/365 availability and direct insurance company coordination as standard.
At 4.8 stars across 45 Google reviews, this franchise sits well above average. The volume is modest, but the rating is strong. Most of the positive reviews cluster around two project managers who get called out by name repeatedly.
Services
Service area
Headquartered in Airmont, NY with operations across Rockland County NY, Orange County NY, Bergen County NJ, and Passaic County NJ. They list specific coverage for Airmont, Monsey, Suffern, Nanuet, Pearl River, Monroe, Newburgh, Middletown, New Windsor, Warwick, Port Jervis, Clifton NJ, and Mahwah NJ.
Review consensus
Matt Mulligan appears in roughly a dozen reviews as a project manager. Reviewers describe him as knowledgeable, responsive, and hands-on throughout restoration projects. James Braun draws similar praise, with multiple reviewers saying he walked them through the process during stressful displacement situations and delivered strong construction workmanship. Several reviewers highlight fast initial response times, and multiple people note that crews kept them informed throughout multi-week projects. Insurance coordination comes up frequently as a strength.
2 found across 45 total reviews at 4.8★. Steven Pai's 1-star review describes a referral from USAA that fell apart. Matt came for an initial inspection, then said owner Brian needed to do a follow-up. After agreeing to let them handle the insurance claim, the company collected a deposit but went silent for weeks. When Steven finally reached Matt, he was told they were too busy with ice damming and other storm claims. Steven filed a complaint with USAA. The 3-star review from Marina Fry has no text, and the owner responded saying they could not find her in their records.
The negative review points to a capacity management issue common in restoration franchises: they accept insurance-referred jobs during busy storm seasons but may lack the bandwidth to follow through. The overwhelming majority of positive reviews center on two project managers (Matt Mulligan and James Braun), which suggests quality depends heavily on which PM gets assigned to your job. Owner response patterns are mixed: the company responded to the no-text 3-star review but did not respond to the detailed 1-star complaint from Steven Pai, which is the one that warranted a public explanation.
Matt Mulligan (project manager — praised repeatedly for responsiveness, knowledge, and hands-on management). James Braun (project manager/construction — praised for patience, craftsmanship, and guiding homeowners through displacement). Matt (referenced in 1-star review as initial inspector who later said the company was too busy). Brian (owner — referenced in 1-star review as the person who was supposed to do a follow-up inspection). Armando (mentioned in a website testimonial for empathy and kindness). Reed (mentioned in an older review for same-day response). Aaron and Kevin (mentioned in an older review as considerate crew members).
If you get Matt Mulligan or James Braun as your project manager, this franchise has a strong track record for responsive water and fire restoration with solid insurance coordination. Ask upfront about current workload and capacity, especially during winter storm season. Get a written timeline with milestones before any deposit changes hands.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the same company that identifies your mold problem profits from fixing it. Ask for an independent mold test before committing to remediation work.
- One recent reviewer described being abandoned mid-project after an initial insurance deposit was collected. The company told them they were too busy with other claims to continue. This suggests capacity issues during peak seasons like winter ice damming.
- Mold is one of many services they offer, not their sole focus. Their primary identity is water and fire damage restoration. If you need a mold-only specialist, this may not be the right fit.
- Their service area spans four counties across two states. Confirm they can schedule your specific location promptly rather than getting queued behind jobs in other counties.