Provider profile
SAGA
Provider snapshot
What this listing says
Northern New Mexico homeowners needing mold remediation with rebuild included, from a family-run crew that handles everything from tear-out to new flooring under one contract.
Best for
- Santa Fe and Northern New Mexico homeowners dealing with mold after a water leak who want one company to handle remediation and reconstruction.
- Homeowners needing after-hours emergency response for water or fire damage, since SAGA offers 24/7 availability by phone and text.
- Buyers of older adobe or cabin-style homes in Northern New Mexico who discover mold in vigas or other wood structural elements.
- Property owners needing rodent infestation cleanup, including insulation removal and full sanitization of attic or crawl spaces.
- Families needing trauma or biohazard cleanup handled with discretion.
About this company
SAGA is a family-owned restoration company in the Santa Fe area, run by a father and his two grown sons. They handle mold remediation, water damage, fire restoration, sewage backups, biohazard and trauma cleanup, asbestos abatement, and local moving. Their crew follows IICRC guidelines and offers 24/7 emergency response across Northern New Mexico.
What sets them apart is the breadth of work they do under one roof. They don't just remediate mold -- they tear out damaged material and rebuild the space afterward. Multiple reviewers describe getting full kitchen or bathroom remodels as part of a mold job, with the finished result looking better than the original. They also handle rodent infestation cleanup (attic insulation removal, sanitizing) and offer local moving services, which is unusual for a restoration company.
The family-business structure shows up in the reviews. Customers consistently mention working directly with Andres, Alex, and Octavio rather than being handed off between departments. One reviewer who coordinated from out of state noted they helped her mother without issue. Another described them as treating the project "as if they were working on their own mom's home."
A perfect 5.0-star rating across 69 Google reviews is rare for any service company. No reviewer has left fewer than 4 stars. That consistency across four years of reviews, covering mold jobs, water emergencies, fire cleanups, and moves, suggests the quality isn't limited to one service line.
Services
Service area
SAGA is based in the Santa Fe, New Mexico area and serves Northern New Mexico. At least one reviewer hired them for a cabin in Chama, roughly two hours north of Santa Fe, and they drove out without charging for the trip. Their website describes their coverage as "Northern New Mexico" without listing specific cities.
Review consensus
Andres and Alex appear in over a dozen reviews and draw praise for punctuality, clear communication, and clean worksites. Octavio (also called Tavo) is highlighted for responsiveness and knowledge. Reviewers repeatedly mention reasonable pricing, with several noting SAGA's rates were lower than competing bids. Multiple customers describe the finished rebuild work as looking better than the original. The family dynamic comes up often -- reviewers describe a personal, attentive approach rather than a corporate handoff.
0 found across 69 total reviews at 5.0★. No negative reviews found. Zero 1-star, 2-star, or 3-star reviews exist across 69 total reviews at 5.0 stars. This is exceptionally rare for a restoration company with this volume of reviews.
The family ownership structure -- father and two sons working directly on jobs -- likely explains the consistency. There's no franchise layer, no rotating subcontractors, and no office-to-field communication gap. Customers deal with the owners on every job. The tradeoff is capacity: a small family crew can only take on so many projects at once.
Andres (owner/operator -- positive across 10+ reviews for communication, punctuality, and workmanship). Alex (owner/operator -- positive across 10+ reviews, frequently paired with Andres). Octavio/Tavo (crew member -- positive in multiple reviews for responsiveness and knowledge). Eduardo (crew member -- positive, mentioned leading a rodent remediation job). Aaron (crew member -- positive, mentioned for planning and execution on a mold remediation).
With 69 reviews and not a single one below 5 stars, SAGA has the cleanest review record of any restoration company you're likely to find in Northern New Mexico. Ask for Andres or Alex directly. The main risk is scheduling -- a small family crew may have limited availability during busy seasons, so ask about their current timeline before committing.
Keep in mind
- SAGA does both mold testing and mold remediation. That means the same company telling you there's a problem is the one you'd pay to fix it. Consider getting an independent test before or after their work to confirm scope and clearance.
- Their website lists no physical address. They serve Northern New Mexico broadly but drove two hours to Chama for one reviewer's cabin. Confirm they cover your specific location and whether travel fees apply for jobs outside the Santa Fe area.
- They list asbestos abatement on their website, but no reviews mention this service. If you need asbestos work, ask specifically about their abatement credentials and experience.
- The website mentions free estimates "subject to certain conditions." Ask what those conditions are before scheduling.