Provider profile
SERVPRO of South Albuquerque
Provider snapshot
What this listing says
Albuquerque homeowners dealing with swamp-cooler moisture damage who want a single franchise to handle mold remediation, water extraction, and rebuild under one roof.
Best for
- Albuquerque homeowners with swamp-cooler condensation damage that has led to mold growth in ceilings, attics, or walls.
- Property owners who want water extraction, mold remediation, and drywall reconstruction handled by one company instead of coordinating multiple contractors.
- Commercial property managers who need fast-response restoration with minimal disruption to business operations.
- Homeowners dealing with a sudden water emergency who need someone on-site the same day, with mold prevention built into the water damage response.
- Insurance-claim situations where having a single restoration company manage the full scope simplifies the process.
About this company
SERVPRO of South Albuquerque is a locally owned franchise on Alexander Blvd NE that handles water damage, fire damage, mold remediation, storm restoration, and reconstruction for residential and commercial properties across the Albuquerque area. Mold is one piece of a much larger restoration operation. They do both mold testing and remediation, which creates a conflict of interest worth understanding before you hire them.
Their mold remediation page describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of mold-infested materials, cleaning, and reconstruction. They also highlight the swamp-cooler problem specific to Albuquerque, where evaporative coolers raise indoor humidity and cause condensation on cold surfaces, leading to mold in attics, ceilings, and walls. The in-house construction crew means they can tear out damaged drywall and rebuild it without subcontracting.
The SERVPRO brand has been operating since 1967, and this franchise holds IICRC-industry certifications. They also do hood cleaning for restaurants, biohazard cleanup, air duct and HVAC cleaning, and contents packout and storage. The range of services is broad, which means mold work is a fraction of their total volume.
4.8 stars across 95 Google reviews with zero negative reviews in the past 18 months is a strong record. Nearly every review names specific crew members and describes responsive service, which suggests the local management keeps a tight operation.
Services
Service area
Headquartered in Albuquerque, NM at 4374 Alexander Blvd NE. Reviews confirm work in Albuquerque, Rio Rancho, Los Lunas, Belen, and Santa Fe. The website lists only Albuquerque as a service area, but the review footprint extends well beyond city limits.
Review consensus
Reviewers consistently name specific crew members and praise fast response times, clear communication, and courtesy. Amy Torrez draws repeated praise as a project manager who is knowledgeable and responsive. Brittany Baca is mentioned in over a dozen reviews as a manager who communicates daily, coordinates insurance, and drives projects to completion. Chris appears alongside Brittany in many water damage reviews. Bill Frisch, Joel Sandoval, Luis Flores, Jose Arias, and Miguel are praised for reconstruction work. Kendall is highlighted twice for politeness and honesty. Michael Krupnick, a self-described architect with 30 years of experience, gave the mold remediation crew of Bill, Jose, and Luis an A+ rating for their closet mold job.
0 found across 95 total reviews at 4.8★. No negative reviews found in the 18-month recency window. The overall review record of 4.8 stars across 95 reviews contains no recent complaints to assess.
The review pattern reflects a well-managed franchise with a large, named field crew. Nearly every review names two or more employees, which is unusual for a restoration company and suggests stable staffing. The shift from Brittany Baca dominating reviews in 2023 to Amy Torrez appearing prominently in 2024-2026 may indicate a management transition, but both periods show consistently positive feedback. One Spanish-language review suggests some bilingual capability.
Amy Torrez (project manager/supervisor — positive, praised for knowledge and responsiveness). Brittany Baca (manager — positive, praised for communication, availability, and driving projects to completion). Chris (technician — positive, frequently paired with Brittany, praised for knowledge and responsiveness). Tonya (team lead — positive, praised for outstanding flood restoration and rebuild). Justin (technician/lead — positive, praised for knowledge). Wes (technician — positive, praised for professionalism). Bill Frisch (technician — positive, praised for knowledge and mold remediation work). Joel Sandoval (reconstruction — positive, praised for carpet replacement and reconstruction). Luis Flores (reconstruction — positive, praised for diligence). Jose Arias (technician — positive, praised for politeness). Miguel Godinez/Chavez (reconstruction — positive). Kendall (technician — positive, praised for kindness and honesty). Joe Garza (technician — positive, praised for efficiency). JJ Jaramillo (technician — positive, praised for rebuild work). Jesus (technician — positive, praised for care with belongings). Carlos (technician — positive, praised for sharing knowledge). Ryan (technician — positive). Jordan (technician — positive). Keith (technician — positive). Brian (technician — positive). Anthony (technician — positive). Josiah (technician — positive). Randy (technician — positive). Nikki (technician — positive). Selena (office/follow-up — positive). Nicole Ingram (staff — positive). Francis (technician — positive). Manuel (technician — positive). David Flores (team lead — positive). Angelo (technician — positive). Ivan (technician — positive). Danny (technician — positive). Lance (technician — positive, praised for courtesy). James Jaramillo (technician — positive). Michelle (office — positive, praised for helpfulness). Greg Hampton (staff — positive, praised for responsiveness and community involvement). Joel Lopez (reconstruction — positive). Victor (technician — positive).
This franchise has an unusually clean review record for a restoration company. Ask for Amy Torrez or Brittany Baca as your project manager. Since the only mold-specific review involved a closet job, ask how many mold remediation projects they have completed in the past year and whether the crew assigned to your job has mold-specific training beyond general SERVPRO restoration coursework.
Keep in mind
- They do both mold testing and remediation. A company that finds the mold and fixes the mold has a financial incentive to find more. Consider getting an independent mold assessment before authorizing remediation work.
- This is a SERVPRO franchise, not an independent mold specialist. Mold jobs are one service line among many, including water, fire, storm, construction, and cleaning. The crew on your mold job may primarily be water damage technicians.
- The website content for mold remediation is largely standard SERVPRO franchise language, not specific to this location. It is difficult to tell from the website alone what equipment this particular franchise owns versus what the brand describes generically.
- With 95 reviews and zero negatives in the last 18 months, the review profile looks strong. But the vast majority of reviews are for water damage and fire restoration, not mold-specific work. Only one review explicitly mentions mold remediation.
- Their service area listing says only Albuquerque, but reviews come from Rio Rancho, Los Lunas, Belen, and Santa Fe. Confirm travel fees and response times if you are outside Albuquerque proper.