Provider profile
Rockefeller's Cleaning & Restoration Company | Rockefeller's Construction Inc.
Provider snapshot
What this listing says
Albuquerque homeowners dealing with water damage or mold who want a single family-owned company operating since 1979 to handle cleanup, remediation, and reconstruction under one roof.
Best for
- Albuquerque homeowners who need mold remediation paired with water damage restoration and full reconstruction, so one company handles the entire job from mitigation through rebuild.
- Insurance claimants who want a restoration company already embedded in carrier networks like Contractor Connection, with staff who handle adjuster coordination and billing directly.
- Property owners anywhere in New Mexico who need emergency response — the company dispatches statewide and operates 24/7, with multiple reviewers confirming same-day arrival.
- Homeowners facing complex multi-trade restoration (roofing, flooring, drywall, stucco, paint) where having an in-house general contractor avoids coordinating separate companies.
- Commercial property owners or facility managers needing a single vendor for disaster restoration, construction site cleaning, and air duct cleaning under one contract.
About this company
Rockefeller's Cleaning & Restoration is a family-owned restoration company based in Albuquerque, New Mexico, at 5514 Coal Ave SE. They operate two entities under one roof — Rockefeller's Cleaning & Restoration Co. for mitigation and cleanup, and Rockefeller's Construction Inc. for reconstruction and general contracting. Mold remediation is one service line within a broader operation that covers water damage, fire and smoke damage, biohazard cleanup, illicit drug remediation, air duct cleaning, carpet cleaning, and full construction.
The distinguishing feature is scope. They handle the entire disaster-to-rebuild pipeline: emergency board-up, pack-out, mitigation, mold remediation, and reconstruction including new drywall, flooring, paint, and structural work. They hold IICRC certification with specific credentials in mold remediation, microbial remediation, structural drying, and water damage restoration. Their certifications page lists training in negative pressure containment from Rhoades Environmental and mold remediation project management from Restoration Consultants. They also carry an EPA Lead-Safe Certified Firm designation and a New Mexico GB98 contractor license.
The company opened in 1979 — over 45 years ago. Their FAQ page states they operate 24/7/365 and have never closed since opening. They work across the entire state of New Mexico, not just the Albuquerque metro. They work directly with insurance companies and are listed on insurance carrier contractor networks, including Contractor Connection.
A 3.9 rating across 134 Google reviews signals real inconsistency. The positive reviews are strongly positive, with customers naming specific project managers and describing smooth, well-managed restorations. The negative reviews describe a different company — one plagued by delays, poor internal communication, and subcontractors who lack experience.
Services
Service area
Rockefeller's is headquartered in Albuquerque, New Mexico, at 5514 Coal Ave SE. Their FAQ page states they work across the entire state of New Mexico, not just the Albuquerque metro area. One reviewer confirmed service in Santa Fe for a sewage backup. For locations outside Albuquerque, confirm crew availability and response times before committing.
Review consensus
Sarvar Abakulov is the most-named staff member across recent reviews, appearing in over a dozen positive reviews as project manager. Customers praise him for proactive communication, keeping projects on schedule, and regular check-ins. Christian draws similar praise as a project manager — reviewers describe him as a strong communicator who made stressful situations manageable. Yazmin Aguirre left a review in Spanish praising Christian specifically. Cole is named as the owner in several reviews, with customers describing personal involvement during estimate meetings and insurance coordination. Karen receives praise in positive reviews for office scheduling. Jonathan, Ryan, and Manuel are named for hands-on mitigation work. Multiple reviewers highlight same-day response after water emergencies, with crews arriving within hours of insurance company referrals. Insurance handling is a recurring strength — reviewers consistently note that Rockefeller's managed all documentation, adjuster coordination, and billing without requiring the homeowner to intervene.
7 found across 134 total reviews at 3.9★. Jason S. (May 2026) described a second-floor leak repair where the door Rockefeller's replaced continued leaking. He submitted video evidence and a third-party leak detection report confirming the door was the source, but the company and insurance company both dismissed his findings. They installed a gutter as a workaround, but the leak persists. A separate contractor later confirmed the door was installed incorrectly. The owner's response acknowledged the failure but offered no specific resolution timeline. Xitlaly Carvajal (November 2025) posted on behalf of a friend whose water line repair dragged on for weeks with equipment left behind, no kitchen access, unpaid subcontractors calling the homeowner for payment, and insurance invoices for work never completed. A G (October 2025) described workers who spent more time on the phone figuring out procedures than performing straightforward drywall cuts. Judy booty cat fishing (September 2025) reported a kitchen renovation exceeding 6 months with no cabinets, flooring, oven, or stove, plus repeated lies about ordering materials. BIG Notorious (February 2025) cited missed dates and difficulty reaching anyone. Andrew Hensley (April 2026), a Local Guide with 116 reviews, noted the owner replied 6 years after his original 1-star review. E M (January 2026), another Local Guide with 92 reviews, described rude and unhelpful staff.
The split between positive and negative reviews maps to a structural tension in the company. Positive reviews almost always name a specific project manager — Sarvar or Christian — and describe well-coordinated, communicative restorations. Negative reviews describe a leaderless experience: workers who lack knowledge, office staff and field managers out of sync, subcontractors operating without oversight. This suggests the customer experience depends heavily on which project manager is assigned. When Sarvar or Christian run the job, outcomes are strong. When assignments fall to less experienced staff or when subcontractors operate without tight oversight, projects stall. The 100% owner response rate on negatives is notable, but the uniformity of responses — all following the same apology-and-call-us template without specific engagement — reads more like reputation management than problem-solving.
Sarvar Abakulov (project manager — praised repeatedly for communication, scheduling, and keeping projects on track; one negative review noted poor coordination with office staff). Christian (project manager — praised for communication and making stressful situations manageable). Cole (owner — praised for personal involvement during estimates and insurance coordination). Karen (office coordinator — praised for scheduling in positive reviews; named in 2-star review for poor communication with field staff). Jonathan (technician — praised for hands-on work). Ryan (technician — praised for mitigation work). Manuel (technician — praised for mitigation work). Angel (supervisor — praised for being on-site and informative during mitigation). Adrian (crew member — praised in website testimonials for customer service). David (tech — praised in website testimonial for hard work). Christina (staff — praised in website testimonial for patience during fire restoration). Alex (staff — signed owner response to E M's review). Larry (staff — praised in website testimonial for leading a restoration team).
Rockefeller's delivers strong results when Sarvar or Christian manage your project — ask for one of them by name. The company's 45-year track record, IICRC mold remediation credentials, and in-house construction arm make it a legitimate one-stop option for water-to-mold-to-rebuild jobs. But with a 3.9 rating and 7 one-star reviews, the risk of delays and communication breakdowns is real. Get a written project timeline with milestones, confirm your project manager's name before signing, and request weekly written progress updates.
Keep in mind
- Rockefeller's does both mold testing and mold remediation. Their FAQ page describes mold inspection and remediation as services they handle together. Ask whether they will use an independent third party for post-cleanup clearance testing, or whether their own staff performs it.
- Project delays are the dominant complaint. Four of seven recent 1-star reviews describe jobs dragging on for months — one kitchen renovation took over 6 months, another involved a persistent leak over multiple visits. The 2-star review details 11 different workers entering one home with little coordination.
- Internal communication breaks down between the office and the field. The detailed 2-star review names Karen (scheduler) and Sarvar (project manager) specifically as not being on the same page, leading to redundant inspections and missed requests.
- The owner responds to 100% of recent negative reviews, but nearly every response follows the same template: apology, acknowledgment, and a request to call the office. None provide specific factual rebuttals or detail how the issue was resolved.
- They claim statewide coverage across New Mexico. One reviewer in Santa Fe confirmed service there, but confirm response times and crew availability for locations outside Albuquerque before committing.