Provider profile
Paul Davis Restoration of New Mexico
Provider snapshot
What this listing says
Albuquerque-area homeowners and commercial property managers who need mold remediation bundled with water or fire damage restoration under a single insurance claim.
Best for
- Homeowners in Albuquerque, Rio Rancho, or surrounding communities who need mold remediation alongside water damage restoration.
- Commercial property managers who want a single vendor for emergency mitigation, mold cleanup, and reconstruction under one insurance claim.
- Rental property owners who need fast emergency response and direct insurance coordination, especially when managing the property remotely.
- Buyers or sellers dealing with mold found during a home inspection who want a company that can handle remediation and post-clearance testing.
About this company
Paul Davis Restoration of New Mexico is a franchise of the national Paul Davis network, based on 4th Street NW in Albuquerque. Their primary identity is disaster restoration — water, fire, and storm damage — with mold remediation as one service within that larger operation. They handle both residential and commercial jobs and work directly with insurance carriers on claims.
Their mold page references IICRC and ACAC credentials for their technicians, and they describe using HEPA filtration and containment during remediation. They bring in third-party hygienists for assessment and run clearance tests after the work is done. The website also mentions a "Dry.in.3" pledge for water mitigation and a proprietary pricing model called Predict-A-Dry for estimating water jobs. Nothing on the mold side stands out as unusual for a restoration franchise — the differentiator here is the full-service model where they can take a job from emergency mitigation through reconstruction.
Paul Davis as a national brand was founded in 1966 and has over 300 franchise locations. The New Mexico franchise covers the greater Albuquerque metro area. They offer continued education classes for insurance adjusters, which signals strong ties to the insurance industry.
At 4.5 stars across 257 Google reviews, their rating is solid but not exceptional. The volume of reviews reflects steady commercial and residential work across the metro area, and most praise centers on the mitigation crews rather than the repair and reconstruction side.
Services
Service area
Paul Davis Restoration of New Mexico is headquartered in Albuquerque. They list specific coverage for Albuquerque, Rio Rancho, Los Lunas, Edgewood, Bernalillo, Cedarcrest, Sandia Park, Tijeras, Corrales, and Placitas — all within the greater Albuquerque metro and surrounding communities in central New Mexico.
Review consensus
The mitigation technicians earn the most consistent praise. Israel Jaramillo stands out across multiple reviews for responsiveness, calm demeanor during emergencies, and going above and beyond — one reviewer described him stopping on the highway to help a stranger with a flat tire. Santiago, Malik, Keith, Jonah, and Aiden are frequently named together as a fast, courteous crew for commercial water damage jobs. Zack appears in multiple reviews spanning years for reliable restoration work. Marcos gets credit for clean, efficient leak response. Reviewers consistently highlight fast emergency response times and clear communication during the mitigation phase.
6 found across 257 total reviews at 4.5★. Communication breakdowns are the dominant theme. One reviewer described being repeatedly assured a mold remediation estimate covered everything, only to learn at closing that repairs were a separate $3,200 cost — the company responded that they could not find the customer in their records. Another reviewer reported being billed and then threatened with a lien after insurance had already paid in full; the company acknowledged this was an accounting error. A third reviewer described two consecutive no-show appointments for a mold inspection, with no call to reschedule. Kara Wraase, a Local Guide with 69 reviews, specifically named James as the sole repair project manager and described him as unresponsive and unable to manage the insurance approval process; the company's response confirmed they have multiple repair PMs but did not dispute the communication issues. Terrance Gallegos, another Local Guide, described being stood up twice for mold appointments. One review from S.G. had no text at all.
The split between mitigation praise and repair-phase complaints suggests a structural issue common in restoration franchises: the emergency response teams are well-staffed and well-trained, but the reconstruction side operates more like a general contractor with tighter margins and fewer project managers. The company's owner responses are notably personalized and substantive — they engage with specific claims, acknowledge errors when found, and provide context about insurance timelines. Two of the six one-star reviewers could not be located in the company's records, which may indicate reviews intended for a different Paul Davis franchise.
Israel Jaramillo (emergency coordinator / mitigation tech — praised across multiple reviews for responsiveness and helpfulness). Santiago (mitigation tech — praised in multiple commercial jobs). Malik (mitigation tech — praised alongside Santiago). Keith (mitigation tech — praised in multiple reviews). Jonah (mitigation tech — praised in crew work). Aiden (mitigation tech — praised in crew work). Zack (restoration tech — praised across multiple years). Enrique (mitigation tech — praised). Marcos (project manager / mitigation — praised for clean, efficient work). Mario (mitigation tech — praised). Jude (mitigation tech — praised). Joseph (mitigation tech — praised). James / James Retter (repair project manager — praised in older reviews for fire restoration, but criticized in recent reviews for poor communication and delays). David Quinones (repair tech — praised for quality work). Gary (restoration tech — praised). Harold (restoration tech — praised). Leo (restoration tech — praised). Ryan (restoration tech — praised). Marco (restoration tech — praised). Daniel (repair tech — praised). Donovan (repair tech — praised). Rosa (staff — praised). Hanna (staff — praised). Joe (mitigation tech — praised). Juan (repair tech — praised). Brian (tech — praised). Rich Williams (repair tech — praised). Maggie (staff — praised for knowledge and guidance). Kendall (mitigation tech — praised). Conner (mitigation tech — praised).
Paul Davis of New Mexico is a solid choice for emergency water or fire mitigation — their field crews respond fast, communicate well, and earn genuine praise by name. If your job extends into reconstruction or repairs, pin down the project management plan before signing. Ask who your PM will be, how often you will get updates, and get the full scope of costs in writing — especially if insurance is involved and remediation and repairs are being quoted separately.
Keep in mind
- Paul Davis does both mold testing and mold remediation. That means the same company assessing your mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- The mitigation crews get strong reviews, but the repair and reconstruction phase draws most of the complaints. Multiple reviewers describe delays, poor communication, and difficulty reaching their project manager once work shifts from drying to rebuilding.
- One reviewer named James specifically as unresponsive and difficult to work with on repairs, and the company's own response acknowledged that insurance approval timelines affect repair scheduling. Ask upfront who your repair project manager will be and how communication will work.
- Several negative reviewers reported billing confusion, including one case where the company acknowledged an accounting error that led to collection threats. Confirm in writing what you owe versus what insurance pays before work begins.
- Their service area covers Albuquerque through Placitas, Edgewood, and Los Lunas. If you are outside the Albuquerque metro, confirm they actually dispatch crews to your location.