Provider profile
COIT Cleaning and Restoration
Provider snapshot
What this listing says
Albuquerque homeowners who want a national franchise with 24/7 emergency response, mold remediation, and the convenience of bundling cleaning services like air ducts and carpet under one company.
Best for
- Albuquerque, Rio Rancho, Bernalillo, or Santa Fe homeowners dealing with mold after water damage who want one company to handle both problems.
- Property owners who need mold remediation bundled with air duct cleaning — COIT can address contaminated HVAC systems as part of the same job.
- Commercial property managers who need a single vendor for emergency restoration and routine cleaning across multiple service types.
- Homeowners who want the backing of a national franchise guarantee, including a written commitment to re-service or credit if results fall short.
About this company
COIT Cleaning and Restoration is a national franchise operation based out of 310 Ranchitos Rd NE in Albuquerque. Mold remediation is one piece of a much broader business — this is primarily a cleaning company that handles carpets, air ducts, tile, upholstery, and dryer vents for both homes and businesses. They added restoration services (water damage, fire/smoke, and mold) in 1990. The franchise has been operating nationally since 1950.
On the mold side, their Albuquerque page describes a four-step process: identify and contain the affected area, create negative air pressure with HEPA filter exhaust, dry with dehumidifiers and air movers until target moisture levels are met, then HEPA vacuum all surfaces and apply anti-microbial products. They reference following IICRC S-520 standards and EPA guidelines. They also handle pack-out of affected belongings for off-site cleaning. They work directly with insurance carriers and have a 24/7 live call center.
COIT has been around since 1950, when founder Lou Kearn started with a patented drapery-cleaning process in San Francisco. They expanded into carpets in 1971, restoration in 1990, and air ducts in 1992. The Albuquerque location also covers Bernalillo, Rio Rancho, and Santa Fe. As a franchise, the local experience depends heavily on the local team — and the Albuquerque crew, based on reviews, appears to be a strong one.
4.8 stars across 540 Google reviews is genuinely strong volume for an Albuquerque service company. Only one negative review appeared in the last 18 months. That kind of consistency across hundreds of reviews suggests the local franchise is well-managed.
Services
Service area
Headquartered in Albuquerque, NM at 310 Ranchitos Rd NE. Their website lists coverage for Bernalillo, Rio Rancho, and Santa Fe. Santa Fe is about 60 miles from their Albuquerque base, so confirm availability and response time for locations outside the metro area.
Review consensus
Jonathan Montoya is the most frequently named technician, praised across carpet cleaning, tile work, and duct services for showing up on time and explaining the process. Manuel draws repeat customers — Ben Benjamin notes three or four years of consistent work, and Billye Moffatt credits his experience with Saltillo tile. Fernando is praised for detailed estimates and 20 years of experience, with Kenneth Pushkin calling him a library of information. Reviewers consistently mention on-time arrival, fair pricing, and same-day availability.
1 found across 540 total reviews at 4.8★. The sole recent negative is a 1-star review from a Local Guide with 53 reviews who wrote only "Not great" with no specifics and no owner response. There is nothing actionable to extract from this complaint.
The review pattern here is overwhelmingly positive with almost no negative signal. The one complaint in 18 months is too vague to interpret. What stands out is how many reviewers name specific technicians — Jonathan, Manuel, Fernando — by name, often as repeat customers. This suggests low staff turnover and consistent quality from the field team, which is unusual for a franchise cleaning operation.
Jonathan Montoya / Jonathon / Johnathan / Jon M. (technician — carpet, tile, ducts — overwhelmingly positive, most-named employee). Manuel (technician — carpet, tile, fabric — positive, multiple repeat customers). Fernando (estimator/technician — tile, grout, estimates — positive, noted for 20 years experience). Neil (estimator — positive). Tom (technician — dryer vent — positive). Johnathan E. (technician — tile, vents — positive).
With 540 reviews at 4.8 stars and only one vague negative in the last 18 months, the Albuquerque COIT franchise is performing well above what you would expect from a national chain. Ask for Jonathan or Manuel by name if your job involves carpet or tile. For mold work specifically, ask who handles remediation projects and what their individual experience level is — the reviews are almost entirely about cleaning, not restoration.
Keep in mind
- COIT does both mold testing and mold remediation. That creates a conflict of interest — the company identifying your mold problem is the same one billing to fix it. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a cleaning company first and a mold remediation company second. Most of their reviews and daily work involve carpet, tile, and duct cleaning. If you need a company that does nothing but mold work, this is not that.
- COIT is a franchise. The national website and marketing materials may not perfectly reflect what the Albuquerque team specifically offers or how they operate. Confirm scope and pricing with the local office.
- Their service area includes Santa Fe, roughly 60 miles from their Albuquerque base. Ask about response time and whether the same technicians handle jobs that far out.