Provider profile
Asbestos Experts LLC
Provider snapshot
What this listing says
Albuquerque and West Texas property owners dealing with asbestos or mold in pre-1980s homes, especially when same-day testing matters.
Best for
- Albuquerque metro homeowners who need asbestos or mold testing with same-day turnaround and fast scheduling.
- Property owners in West Texas cities like El Paso, Midland, or Lubbock who want a company willing to travel.
About this company
Asbestos Experts is a woman-owned company headquartered in Albuquerque that splits its work between asbestos abatement and mold remediation. They run a second office in El Paso, Texas, and travel across New Mexico and West Texas. Their Google category is asbestos testing, but mold remediation makes up a visible share of their workload.
They offer same-day inspections in the Albuquerque metro and turn around test results within 24-48 hours. Their mold process follows a five-step sequence: containment, HEPA air filtration, removal of affected materials, antimicrobial treatment, and restoration. They also handle lead paint abatement, biohazard cleanup, and demolition. A sister company, American Restoration Water and Fire, handles water extraction.
At 4.9 stars across 270 Google reviews, the rating is unusually high for a company doing abatement work, where disputes over scope and property damage are common. The volume of reviews naming specific crew members suggests a workforce that holds steady rather than cycling through temp labor.
Services
Service area
Headquartered in Albuquerque, New Mexico, with a second office in El Paso, Texas. They list service areas across New Mexico including Santa Fe, Farmington, Roswell, Carlsbad, Clovis, Portales, and Taos. In Texas, they cover El Paso, Midland, Odessa, Lubbock, and San Antonio. Same-day inspections are advertised for the Albuquerque metro only.
Review consensus
Mia Reeves runs the front office and gets named in over a dozen reviews for fast scheduling, prompt callbacks, and clear communication. Field crew members Jesus, Carlos, Tomas, and Joshua draw praise for clean job sites, attention to detail, and explaining each step of the work. Several reviewers mention same-day inspections and 24-hour test results. Repeat customers and commercial clients (one reviewer cited a 30,000+ square foot project) confirm consistent quality across job sizes. Multiple reviewers note honest pricing, with some saying Asbestos Experts matched or beat competing quotes. Tomas and Mr. Ortiz are noted for honesty — Kyle Rouckus reported Tomas told him he did not need services and was upfront about it.
2 found across 270 total reviews at 4.9★. Lisa Hertrich describes three rounds of abatement work with escalating problems: missed asbestos in flooring, adhesive damage to appliances, and ruined kitchen cabinets. She claims the company transposed photos to make damage look pre-existing. The owner responds that they were a subcontractor following the general contractor's scope and that photos are taken through a third-party system with no way to alter them. Melaney Montoya reports cabinets, sink, and countertops ripped out, water left running for four days causing additional damage, and discarded items that a subcontractor later wanted back. The owner says all removal was requested and approved, and suggests the water damage may have involved another company.
Both complaints share a thread: they involve jobs where Asbestos Experts operated as a subcontractor. The scope confusion inherent in that arrangement — who authorized what removal, who is responsible for the property — drives the conflict. Direct-hire customers do not report similar issues. The owner responds to both reviews with specific factual detail rather than template language, engaging with individual claims. That willingness to address specifics is a positive signal, even though the complaints themselves are serious.
Mia Reeves (office coordinator — praised repeatedly for scheduling, responsiveness, and communication). Tomas (field lead — praised for professionalism, honesty, and proactive communication; named in one negative for agreeing to additional scope). Jesus A./Jesus M. (field crew — praised for thoroughness, clean work, and detail). Carlos M. (field crew — praised for professionalism and speed). Joshua D. (field crew — praised for thoroughness). Juan (field crew — praised for courtesy). Arturo (field crew — praised for clear explanations). Jeremy (field — praised for knowledge and honest cost info). Mr. Ortiz/Nelson Ortiz (inspector — praised for courtesy, quick results). Kim (office staff — praised for scheduling). Akil (field — praised for on-site work). Alfredo (field crew — praised for efficiency). Benito (field crew — praised for professionalism). Isaiah (field crew — praised for explaining removal steps).
Ask for Mia when you call — she coordinates scheduling and keeps communication tight. If your job involves a general contractor, get the scope in writing before work starts and clarify who is responsible for protecting existing fixtures. For direct-hire residential jobs, the track record across 270 reviews is strong.
Keep in mind
- They do both testing and remediation, which creates a financial incentive to find problems they can bill to fix. Consider getting an independent test before committing to remediation.
- Both one-star reviews involve jobs where Asbestos Experts worked as a subcontractor under a general contractor. Scope confusion between the GC and the abatement crew led to property damage disputes. If your job involves a GC, clarify in writing who controls the scope.
- Their service area spans all of New Mexico plus five Texas cities. Response times outside Albuquerque and El Paso will vary. Confirm scheduling and travel fees for outlying locations.
- The company name says asbestos, but they handle mold too. Make sure the crew assigned to your mold job has mold-specific experience, not just asbestos training.