Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Central New Jersey homeowners dealing with water damage who want one company to handle the plumbing repair, water extraction, and mold remediation without coordinating multiple contractors.
Best for
- Homeowners in Somerset, Hunterdon, Middlesex, or surrounding NJ counties who need water damage cleanup and the plumbing fix handled by one company.
- Emergency situations — burst pipes, flooded basements, sewer backups — where you need someone on-site the same day, including nights and weekends at no surcharge.
- Property owners who want their restoration company to handle insurance documentation and billing directly, reducing paperwork during a stressful event.
- Commercial properties needing scalable water damage response, from small office leaks to large-scale flooding across multi-unit buildings.
- Homeowners who discover mold after water damage and want the source plumbing repair and remediation done by the same crew rather than hiring separately.
About this company
Roto-Rooter Plumbing & Water Cleanup operates out of White House Station, New Jersey, serving ten counties across central and northern New Jersey. This is a franchise location of the national Roto-Rooter chain, managed by Scott Jackson, and it holds NJ master plumbing license #36BI01320500 under John Lucchese. The location handles plumbing, water damage restoration, and mold remediation under one roof.
The main differentiator here is structural: Roto-Rooter employs its own plumbers and its own IICRC-trained water restoration crews. When a burst pipe floods a basement, one call brings both the plumber to stop the leak and the restoration team to extract water, dry the structure, and treat for mold. Most standalone mold remediation companies cannot fix the plumbing problem that caused the moisture. The mold remediation page references HEPA vacuums, air scrubbers, dehumidifiers, antimicrobial treatments, and AMRT-trained technicians. They also coordinate directly with insurance companies, handling documentation, photos, and drying logs.
The brand dates to 1935 nationally. This location offers financing through Synchrony Bank and charges no extra fee for nights, weekends, or holidays. They are open 24/7, 365 days a year.
4.9 stars across 588 Google reviews is unusually strong for a franchise operation of this size. Only 3 reviews at 3 stars or below appeared in the last 18 months, and none dropped to 1 or 2 stars. The volume and consistency suggest this particular franchise location runs a tight operation, even if the national brand reputation varies by region.
Services
Service area
Headquartered at 295 US-22 in White House Station, New Jersey. The location claims to serve 10 counties: Essex, Hudson, Mercer, Middlesex, Monmouth, Somerset, Union, Bergen, Passaic, and Hunterdon. This covers a massive swath of central and northern New Jersey, from Jersey City to Trenton to Ringwood. For a single office, this is an unusually broad claim — confirm availability and response time for locations far from the Route 22 corridor.
Review consensus
Dmitry (also spelled Dimitry, Dima, Dmitriy) appears in more reviews than any other technician, praised repeatedly for water heater installs, drain cleaning, garbage disposal repair, and shower work. Reviewers describe him as fast, knowledgeable, and willing to explain problems clearly. Gennadiy Sobol draws similar praise — multiple reviewers highlight his same-day response, cleanliness, and thoroughness. Zach earns mentions for sewer work and kindness toward customers under financial stress. Isaiah, William, Josh, David, Eric/Erik, and Adrienne each appear in individual positive reviews. A common thread across reviews is speed: same-day arrivals, quick diagnoses, and no extra charges for weekend or evening visits.
3 found across 588 total reviews at 4.9★. (3 found across 588 total reviews at 4.9★) All three recent negatives landed at 3 stars, not 1 or 2. One reviewer praised the technician Francisco but reported that a second tech's camera did not fit the pipe, the camera inspection could not be completed, and no one called back about a partial refund despite paying nearly $500. A second reviewer found the water heater flush pricing too high despite liking the technician. A third gave 3 stars with a positive comment about William but no explanation for the lower rating — the owner asked for clarification. None of these describe a systemic failure, but the camera-and-refund complaint from a Local Guide with 8 reviews is the most substantive: it suggests the office follow-up process may not match the field technicians' quality.
Owner responses to all three negatives follow the same template: thank the reviewer, acknowledge the concern in general terms, and direct them to email Pat Swanson (Customer Satisfaction Manager). None of the responses engage with the specific complaint details — pricing, incomplete camera work, or the missing refund callback. This is reputation management, not problem-solving in public. The 100% response rate looks good on paper, but the template approach means you cannot tell from the responses whether issues actually got resolved.
Dmitry/Dimitry/Dima/Dmitriy (plumber/technician — strongly positive across many reviews, praised for water heaters, drains, garbage disposals, showerheads). Gennadiy Sobol (plumber/technician — strongly positive, praised for same-day response, sewer line work, cleanliness). Zach/Zachary (service technician — positive, praised for sewer work and empathy). Isaiah (technician — positive, praised for promptness and courtesy). William (plumber — positive, praised for efficiency and explanations). Francisco (technician — positive for clearing a pipe, but associated with a visit where a second tech's camera did not fit). James (technician — positive, mentioned in a water heater emergency). Josh (technician — positive, praised for diagnosing and fixing issues). Adam (water mitigation team — positive). Bianca (water mitigation team — positive). David (technician — positive, described as terrific and caring). Eric/Erik (technician — positive, praised for handling older homes). Adrienne (technician — positive, praised for efficiency). Michael (technician — positive, praised for on-site service). Drimeri and Andy (technicians — positive, praised for Saturday plumbing visit). Pat Swanson (Customer Satisfaction Manager — named in all owner responses). Scott Jackson (location manager — from website).
This Roto-Rooter franchise location has a remarkably clean review record — 4.9 stars across 588 reviews with only 3 mild complaints in 18 months. Ask for Dmitry or Gennadiy if your job involves plumbing or water damage. Get itemized pricing in writing before work starts, and if mold is involved, bring in an independent assessor before agreeing to Roto-Rooter's remediation scope.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. This is a conflict of interest — the same company that tells you mold exists also profits from removing it. Consider getting an independent mold assessment before committing to their remediation services.
- This is a franchise location. Service quality depends on the local team, not the national brand. The strong reviews here reflect the White House Station operation specifically — do not assume a different Roto-Rooter location will deliver the same experience.
- Pricing runs on the higher side. One 3-star reviewer noted water heater flush pricing was 'on the high side of the range,' and another paid nearly $500 for drain work where part of the service could not be completed. Ask for itemized pricing upfront.
- Owner responses follow a template pattern — all direct customers to email Pat Swanson rather than addressing specific complaints in the response itself. One reviewer reported never receiving a callback about a partial refund, which suggests follow-through on complaint resolution may lag behind initial service quality.
- The claimed service area spans 10 counties across a huge swath of New Jersey. Confirm the White House Station team actually serves your specific location before scheduling, as response times may vary for areas far from the Route 22 office.