Provider profile
SERVPRO of Paramus
Provider snapshot
What this listing says
Bergen County homeowners dealing with basement mold or water damage who want a single franchise crew to handle remediation and reconstruction under one contract.
Best for
- Homeowners in Paramus, Westwood, and surrounding Bergen County towns who need mold remediation from a franchise with local roots and a general contractor license.
- Buyers who want one company to handle mold removal, structural drying, and reconstruction without coordinating multiple contractors.
- Real estate transactions where a mold remediation estimate from an independent company can replace an inflated quote from the buyer's inspector's referral.
- Commercial property managers in Bergen County who need a restoration company on the SERVPRO Large Loss Recovery Team.
- Homeowners with insurance claims who want a restoration company experienced in working directly with adjusters.
About this company
SERVPRO of Paramus is a restoration franchise based in Westwood, NJ, covering a dozen towns across Bergen County. Mold remediation is one of several services alongside water damage, fire damage, storm response, and construction. They hold AMRT and IOT certifications through the IICRC, and their mold page lists air scrubbers, hydroxyl generators, and HEPA vacuums as standard equipment.
The mold-specific differentiator here is scope: this is a full-service restoration operation that handles remediation, structural drying, content cleaning, packout and storage, and reconstruction. One review from Harrington Park described a mold job where SERVPRO quoted $3,427 after another remediation company estimated over $26,000 for the same scope.
Anthony and Danielle Palumbo own this franchise. They hold a general contractor license (13VH001305854800) and sit on the SERVPRO Large Loss Recovery Team, which handles commercial-scale damage at properties like Paramus Park. The company is active in Paramus Rotary, the American Red Cross, Knights of Columbus, and the Westwood Fire Department.
4.8 stars across 60 Google reviews is a strong showing. Nearly every review with text praises response speed, with multiple reviewers noting same-day arrival within one to two hours of calling. The ratio of detailed positive reviews to complaints is unusually lopsided here.
Services
Service area
Headquartered in Westwood, NJ. Serves Paramus, Westwood, Hillsdale, Township of Washington, Woodcliff Lake, Oradell, Montvale, Emerson, Park Ridge, River Vale, River Edge, and Rochelle Park. All listed towns are in Bergen County, and reviews confirm jobs in several of these locations including River Vale, Emerson, Elmwood Park, and Harrington Park.
Review consensus
Fast response time dominates the praise. Multiple reviewers report arrival within one to two hours, including evenings, weekends, and holidays. Joe appears in the most reviews, praised for follow-through and clear answers. Matt Prout gets named for explaining the process and handling estimates. Janet draws praise for responsiveness, with one reviewer (Ward H. Blackwell, a Local Guide with 702 reviews) singling her out. Steve/Steven is noted as a supervisor who explains the process on-site. Neli and Teresa earned praise for delicate handling of personal belongings during a fire cleanup. Crews consistently get described as neat, polite, and organized.
1 found across 60 total reviews at 4.8★. The single recent 1-star review from Yael Hallak (June 2025) contains no text at all, making it impossible to identify what went wrong. The owner responded with a template apology asking the reviewer to call. Without any detail from the reviewer, this complaint carries minimal diagnostic weight.
The review profile skews heavily toward water damage emergencies (burst pipes, floods, water heater failures), not mold. Only one review with text explicitly describes a mold remediation job (Ronald Sydoruk, River Vale basement mold, July 2025). This means the 4.8 rating reflects their water and fire restoration work far more than their mold capabilities. The owner response on the single negative is a template deflection rather than a substantive engagement with the complaint.
Joe (crew leader — positive, named in multiple reviews for follow-up and communication). Matt Prout (project manager — positive, praised for process explanation and estimates). Janet (office/coordination — positive, praised for responsiveness in multiple reviews). Sebastian (technician — positive, praised for answering questions during basement flood). Tyler (technician — positive, praised during water tank emergency). Steve/Steven (supervisor — positive, praised for on-site process explanation and referrals). Bryce (technician — positive, named in crawlspace job). Dayanna (technician — positive, named alongside Matt). Gus (technician — positive, praised for promptness). Kyle (technician — positive, praised for promptness). Neli (technician — positive, praised for care with belongings during fire cleanup). Teresa (technician — positive, praised for care with belongings during fire cleanup). Tony D'Arco (technician — positive, called a 'lifesaver' for insurance assistance). Andrew (office/first contact — positive, praised for initial outreach). Carlos (crew member — positive). Keon (crew member — positive). Mohammed (crew member — positive). Mike (crew member — positive, praised as 'fantastic'). Jason (crew member — positive). Mark (crew member — positive).
This franchise earns its 4.8 rating on speed and crew professionalism, mostly for water and fire emergencies. Ask for Joe or Matt Prout if you want someone reviewers consistently name. Since almost no reviews describe mold-specific work, ask pointed questions about their mold remediation volume and whether your job will be handled by AMRT-certified technicians rather than general restoration crew.
Keep in mind
- This is a SERVPRO franchise, not an independent company. Franchise operations can have crew turnover and variable quality depending on who shows up. The brand name does not guarantee the same team every time.
- Mold remediation is not their primary focus. Water damage and fire restoration drive most of their business. If you need a company that does mold work every day, ask how many mold jobs they run per month.
- Their website mentions mold inspection and sampling, but the pre-computed classification marks them as not doing testing. Clarify whether they perform testing in-house or refer to a third party before booking.
- The service area lists 12 towns across Bergen County. Ask whether your specific town falls within their primary response zone or if it sits at the edge of their coverage.