Provider profile
SERVPRO of Wayne
Provider snapshot
What this listing says
Wayne-area homeowners dealing with mold after water damage who want a single contractor to handle remediation, reconstruction, and insurance paperwork — the owner is a former adjuster.
Best for
- Homeowners in Wayne, Totowa, Haledon, or Pompton Lakes who need mold remediation with reconstruction included
- Buyers who want one company to handle mold removal and insurance claims — the owner's adjuster background means the team speaks insurance fluently
- Commercial property managers near Willowbrook Mall who need fast-response mold or water damage work
- Homeowners dealing with attic mold who also need roof repairs to prevent recurrence
- Anyone facing a combined water-and-mold situation who wants extraction, drying, remediation, and rebuild from one crew
About this company
SERVPRO of Wayne is a restoration franchise based in Wayne, NJ, owned by John Blehl, a former homeowners' insurance adjuster. That background shapes how this office operates — they work directly with insurance companies on claims, and multiple reviewers mention the team handling paperwork on their behalf. Mold is one of several service lines alongside water damage, fire damage, storm restoration, and construction.
On the mold side, they offer inspection, remediation, and reconstruction under one roof. Their website mentions AMRT-certified technicians handling containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatments, and removal of damaged materials like drywall and insulation. They hold a contracting license, so they can handle roof repairs and attic reconstruction after mold work — not every remediation company can close that loop.
Blehl has run this franchise for over 15 years, and several team members have been in the restoration industry for a decade-plus. The office keeps production trailers stocked with mitigation equipment for rapid deployment. They serve commercial clients too, including properties near Willowbrook Mall, and claim to have handled jobs exceeding a million dollars.
Their 4.8 stars across 72 Google reviews is strong. Only one review in the last 18 months fell below four stars, and the volume of named-staff praise is unusually high for a franchise operation.
Services
Service area
Headquartered in Wayne, NJ (Passaic County). They list 14 service area towns: Wayne, West Milford, Pompton Lakes, Ringwood, Haledon, North Haledon, Totowa, Hewitt, Wanaque, Bloomingdale, Hawthorne, Haskell, Prospect Park, and Riverdale. Reviews confirm jobs in Wayne, Haledon, Haskell, Ringwood, Boonton, Ramsey, West Milford, Bloomingdale, and Wharton — so real coverage extends into Morris County as well.
Review consensus
Melissa Moore is the most frequently named staff member across the review history — at least ten reviewers mention her by name, praising her responsiveness, insurance coordination, and availability by cell phone around the clock. Jose Rodriguez gets repeated praise for hands-on crew leadership and kindness during stressful situations. Ryan Franke is singled out for mold inspections and guiding homeowners through decision-making. Hugo appears across multiple years as a reliable field worker. Reviewers consistently highlight fast response times (multiple same-day arrivals, including weekends), direct insurance handling, and crews that clean up thoroughly after themselves.
1 found across 72 total reviews at 4.8★. The sole recent negative described a water damage mitigation job where the reviewer felt SERVPRO used significantly more equipment than necessary, including a trailer generator at $1,500/day. The reviewer also alleged the company contacted their insurance adjuster and walked through the home without permission, and that the resulting $15,000 bill for four days of work led to months of insurance disputes. The owner responded with a generic email invitation to discuss concerns. The reviewer later updated that the owner never replied to their follow-up email — calling the response a PR gesture.
The owner response to the sole negative review was a brief template directing the reviewer to email. The reviewer's update that the email went unanswered suggests this franchise may not have a strong follow-through process for escalated complaints. That said, with only one negative in 18 months, this is a single data point rather than a pattern. The positive reviews show an unusually high rate of naming specific staff — this team is clearly relationship-driven rather than anonymous-crew-driven.
Melissa Moore (project coordination, office — strongly positive across 10+ reviews). Jose Rodriguez (production manager, field — strongly positive across 6+ reviews). Ryan Franke (manager, mold inspections — strongly positive across 4+ reviews). Hugo (field technician — positive across 5+ reviews). Janel (crew lead — positive across 2 reviews). Freddy (supervisor, field — positive across 3 reviews). Carl (field technician — positive across 3 reviews). Tyler W (field lead — positive across 3 reviews). Chris (field — positive across 2 reviews). Daisha (field technician — positive across 2 reviews). Frank (field — positive, 1 review). Mireilly (field — positive, 1 review). Robert (field — positive, 1 review). Rui (field — positive, 1 review). Amilcar (field — positive, 1 review). Cindy (office/contracts — positive, 1 review). Brian (estimating — positive, 1 review). Steve (field — positive, 1 review). Aaron (field — positive, 1 review). Tito (field — positive, 2 reviews). Gio (field — positive, 2 reviews). John Blehl (owner — positive, 1 review). Clayton team (field crew — positive, 1 review). Javier (field — positive, 1 review). DJ (field — positive, 1 review). Bill (field — positive, 1 review).
With 4.8 stars and only one negative in 18 months, this is a well-reviewed operation. Ask for Melissa Moore as your point of contact — she appears in more reviews than anyone else and reviewers consistently praise her responsiveness. Get a written equipment list and daily costs upfront, especially for water mitigation work, given the one detailed billing complaint. And because they do both testing and remediation, bring your own independent mold assessment to compare against their scope.
Keep in mind
- They do both mold testing and remediation. This is a conflict of interest — the company assessing your mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a SERVPRO franchise, not an independent company. The national brand provides training and branding, but service quality depends entirely on this local team under John Blehl.
- One reviewer reported being billed $15,000 for four days of water mitigation and described equipment use as excessive, including a generator at $1,500 per day. Get a written scope and equipment list with per-day costs before work begins.
- Their service area spans 14 towns across Passaic County and beyond. Confirm response time to your specific location before assuming same-day arrival.
- The website leans heavily on franchise-provided copy. Ask the local team directly about their mold-specific equipment and which technicians hold AMRT credentials.