Provider profile
SERVPRO of Northwest Bergen
Provider snapshot
What this listing says
Northwest Bergen County homeowners dealing with water damage or mold who want a locally owned SERVPRO franchise that has operated out of Waldwick since 1995 with in-house construction capabilities.
Best for
- Homeowners in Waldwick, Ridgewood, Mahwah, Ramsey, or other northwest Bergen County towns who need mold remediation after water damage.
- Property owners who want one company to handle the full sequence from water extraction through mold cleanup to drywall and finish reconstruction.
- Commercial property managers who need 24/7 emergency response with a team that can scale to larger jobs.
- Homeowners with smoke or fire damage who also need contents packout and off-site storage during restoration.
About this company
SERVPRO of Northwest Bergen is a restoration franchise based in Waldwick, NJ, serving about a dozen towns across the northwest corner of Bergen County. Charlie and Donna Vingoe have owned this franchise since 1995, giving it over 30 years under the same local ownership within the national SERVPRO system.
What stands out here is the full water-to-rebuild pipeline. They handle emergency water extraction, mold remediation, and then the construction rebuild under one roof. Their mold page describes containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatments, and removal of damaged porous materials like drywall and carpet. They also run a contents packout operation, inventorying and storing belongings at their own facility during restoration work.
The Vingoes have built a stable crew. Reviewers consistently name the same field technicians — Dino, Felix, Freddy, Chris, Fran — across months of reviews. That kind of staff continuity is unusual in restoration, where turnover runs high. Wayne and Dave Frese appear as project managers coordinating longer jobs.
4.7 stars across 88 Google reviews with zero recent negative reviews is a strong signal. The review volume is modest but almost uniformly positive, with detailed accounts of water damage cleanup, fire restoration, and mold work across Bergen County towns.
Services
Service area
Headquartered in Waldwick, NJ. Serves 13 towns across northwest Bergen County: Mahwah, Ridgewood, Wyckoff, Ramsey, Oakland, Glen Rock, Franklin Lakes, Upper Saddle River, Midland Park, Allendale, Ho-Ho-Kus, and Saddle River. Some reviews mention jobs in towns outside this list, including Linden, West Milford, Ringwood, and Stanhope.
Review consensus
Dino is the most frequently named technician, appearing in at least 15 reviews. Reviewers praise him for being meticulous, courteous, and for walking homeowners through each step. Felix and Freddy are the next most cited, often working as a pair or alongside Dino. Chris, Fran (also called Francisco or Frank), and Jeff round out the regularly named field crew. Wayne and Dave Frese are praised as project managers who stay in constant communication. Multiple reviewers specifically note how clean the crews leave the work area — several say it looked like no one had been there. Speed of response is a consistent theme, with crews often arriving the same day or next day.
0 found across 88 total reviews at 4.7★. No 1-star reviews found in the recent 18-month window. Across 88 total reviews at 4.7 stars, there are no recent negative reviews to analyze.
The same technician names repeat across many months of reviews, which suggests low staff turnover. This is atypical for restoration companies, where field crews often rotate. It also means you can ask for a specific technician by name — Dino in particular has a long track record of positive mentions. One reviewer noted that Charlie sent a different team after the first one was not up to par, which suggests the owner stays involved and will course-correct if needed.
Dino (technician — positive, named in 15+ reviews). Felix (technician — positive, named in 5+ reviews). Freddy/Fredy (technician — positive, named in 8+ reviews). Chris (technician — positive, named in 4+ reviews). Fran/Francisco/Frank (technician — positive, named in 4+ reviews). Jeff (technician — positive, named in 5+ reviews). Ever Menendez (technician — positive, named in 2+ reviews). Wayne (project manager — positive, named in 2+ reviews). Dave Frese (project manager — positive). Abel (technician — positive). Alberto (technician — positive). Alex (technician — positive). Rosie (technician — positive). AC (technician — positive). Al (technician — positive). Lenny (technician — positive). Rufino (technician — positive). Oscar (technician — positive). Igor (technician — positive). Mike (role unclear — positive). Steve (role unclear — positive). Kara (office staff — positive). Charlie/Charles (owner — positive). Angelo (technician — positive).
This is a well-established local franchise with unusually consistent field crews. Ask for Dino if your job involves water damage or mold — he has the longest positive track record. Since there are no recent complaints to learn from, ask the office for a detailed scope of work and timeline in writing before starting, so you have clear expectations if anything goes sideways.
Keep in mind
- This is a SERVPRO franchise, so pricing, warranty terms, and dispute resolution follow the national framework. Ask whether your specific job is covered by a SERVPRO corporate guarantee or only the local franchise.
- The mold page mentions inspection and sampling, but the classification indicates they do remediation only. Confirm whether they bring in a separate third-party inspector or handle sampling in-house, since the same company doing both creates a conflict of interest.
- Several reviews mention the crew working on jobs outside their listed Bergen County service area (Linden, West Milford, Ringwood, Stanhope). If your property is outside the 13 listed towns, confirm they will service your location before booking.
- With 88 reviews and no recent negatives, there is limited data on how this franchise handles complaints or disputes. Ask for references from jobs similar to yours.