Provider profile
Gemini Restoration
Provider snapshot
What this listing says
Union and central New Jersey homeowners dealing with water or fire damage who want a family-run restoration company with a 25,000 sq ft facility and 60-minute emergency response.
Best for
- Homeowners in Union County and surrounding central New Jersey who need mold remediation tied to water damage or flooding.
- Buyers whose insurance company assigned or recommended a restoration contractor and who want a firm that handles the full claims process.
- Anyone needing same-day or next-day emergency response for mold discovered during water or fire damage cleanup.
- Homeowners with high-end or luxury residences who need careful handling of finishes and materials during remediation.
About this company
Gemini Restoration is a family-owned restoration company based in Union, NJ that has been operating since 1973. Three generations of the Abrahamson family run the business, with Guy Abrahamson as General Manager, Matt Abrahamson as Director of Sales, and Joseph Notare as Director of Operations. Mold remediation is one of four core services alongside water damage, fire damage, and storm damage restoration.
The company operates out of a 25,000 square foot headquarters in Union, which houses their equipment fleet. They claim a 60-minute average on-site arrival time for emergencies and offer 24/7 availability. They handle insurance billing directly and work with homeowner insurance companies through the claims process. The website lists IICRC credentials and membership in the Restoration Industry Association.
Gemini was founded in South Orange, NJ in 1973. The company claims over 150 years of combined team experience across its staff. They hold a BBB A+ rating and are a Trusted Choice insurance partner. The contact page specifically notes experience with luxury and high-end residences.
4.8 stars across 92 Google reviews is a strong rating for a restoration company. The volume and consistency of positive reviews, many naming specific staff members, suggests an operation where field crews and office coordination both function well.
Services
Service area
Headquartered at 725 Lehigh Avenue in Union, NJ. Claims to serve 14 counties across New Jersey: Bergen, Burlington, Essex, Hudson, Mercer, Middlesex, Monmouth, Morris, Ocean, Passaic, Somerset, Sussex, Union, and Warren. Primary service area promises 1-2 hour response; extended coverage areas get 2-4 hours.
Review consensus
Guy Abrahamson is named most frequently and praised for calm demeanor, clear explanations, and personal involvement throughout projects. Matt Abrahamson gets credit for fast on-site arrival and strong insurance relationships. Sophia handles office coordination and paperwork. Ricardo supervised finished flooring work. Multiple reviewers mention fast response after basement floods and water leaks, with crews arriving same-day or next-day. Several reviewers specifically note how clean and neat crews left work sites. Insurance coordination comes up repeatedly as a strength, with reviewers saying Gemini made the claims process easier.
2 found across 92 total reviews at 4.8★. Sandra Santos named Joe Notare specifically and described a 2-week wait for a home visit, an estimate that left out items, and an unresolved insurance dispute lasting from April to December 2025. Eugene Picco described a brief inspection that skipped areas of concern, followed by an immediate call to schedule work with no estimate, scope, or damage report provided. He characterized the process as a kickback scenario with his homeowner insurance. Both complaints center on the same pattern: insurance-referred work moving too fast without adequate documentation for the homeowner.
Both 1-star reviews involve insurance company referrals where the homeowner felt bypassed in the process. This is a structural risk with insurance-assigned restoration work: the company's primary relationship is with the insurer, not the homeowner. The owner responded to both complaints with nearly identical template messages offering a phone number, without addressing the specific issues raised. This suggests reputation management rather than genuine engagement with feedback.
Guy Abrahamson (General Manager — praised repeatedly for responsiveness, patience, and personal oversight). Matt Abrahamson (Director of Sales — praised for fast on-site arrival and insurance coordination). Sophia/Sofia (office staff — praised for scheduling and paperwork coordination). Joe Notare (Director of Operations — named in one negative review for poor communication and delays). Kelly (team member — praised for renovation work). Ricardo (Project Manager — praised for supervision of finished work). Fernando (crew — praised for cleaning). Erin (office staff — praised for calming a panicked caller and creating action plan). Tony (crew — praised for repair work). Carlo (crew — praised for repair work). Pat (crew — praised for daily presence during renovation). Duarte (crew — praised for renovation work). Demaris (team member — praised). Elmer (crew — praised). Johnny (crew — praised). Erno (crew — praised).
Ask for Guy or Matt by name when you call. Before any work starts, request a written scope of work and estimate, especially if your insurance company referred you. The two negative reviews both stem from homeowners who felt the process moved forward without their informed consent, so establishing documentation expectations upfront will avoid the main complaint pattern.
Keep in mind
- Two recent 1-star reviews describe being pushed toward work before receiving an estimate or scope of damage. Ask for a written estimate and clear scope before authorizing any work.
- Gemini is primarily a restoration company. Mold remediation is one service among several. If your situation is mold-only with no water or fire damage, a mold-focused firm may have deeper specialization.
- They claim to serve 14 counties across New Jersey. The primary service area promises 1-2 hour response, but extended coverage areas get 2-4 hours. Confirm response time for your location before booking.
- Both negative reviews mention insurance company referrals leading to friction over the scope and pace of work. If your insurer assigned Gemini, make sure you understand your right to choose your own contractor.