Provider profile
MasterTech Environmental Jersey Shore
Provider snapshot
What this listing says
Ocean and Monmouth County homeowners dealing with mold who want a family-run franchise operation that offers mycotoxin testing, a 12-step remediation process, and a 5-year mold-free warranty.
Best for
- Ocean and Monmouth County homeowners with mold problems who want an owner-operated crew where Marcus Case personally handles inspections and remediation.
- Health-sensitive situations where a doctor has flagged mold exposure or CIRS. Their mycotoxin testing measures chemical toxins beyond standard mold sampling.
- Crawlspace mold in Jersey Shore properties, where high humidity and proximity to water make crawlspace growth common.
- Homeowners who need mold remediation bundled with water damage restoration or biohazard cleanup under one contractor.
- Property owners who want a transferable 5-year mold-free warranty backed by post-remediation clearance testing.
About this company
MasterTech Environmental Jersey Shore is a mold remediation and biohazard cleanup company based in Toms River, New Jersey. They are a franchise of the national MasterTech Environmental system, which originated in New Jersey and has offices in South Jersey and North Jersey. Marcus Case runs day-to-day operations as owner and lead remediator, with his father Mark Case having founded this location in 2018 after 40 years in the cleaning business. Luke Case works as a technician on the crew.
What stands out is the mycotoxin testing service. Most mold companies in the area test for mold presence using air sampling and surface swabs. MasterTech goes a step further with AMEA (airborne mycotoxin) and MESA (surface mycotoxin) testing through Respirare Labs, which measures the chemical toxins that mold produces rather than just the mold itself. They also reference CIRS (Chronic Inflammatory Response Syndrome) awareness on their website, which signals they work with health-sensitive clients whose doctors have flagged mold as a contributor to illness. Their documented 12-step remediation process includes containment, negative air with HEPA filtration, and post-remediation clearance testing. Every remediation job comes with a 5-year mold-free warranty and a certificate of remediation.
Mark Case has roots in the Ocean County area going back over 50 years. He started a cleaning business in the late 1970s, then expanded into remediation with Marcus. They hold a New Jersey Home Improvement Contractor license (HIC 13VH10211400) and carry IICRC, MICRO, PMII, NAMP, ABRA, and OSHA credentials. The franchise system has been featured on DIY Network and HGTV. They won a Community Choice Award from the Asbury Park Press for basement waterproofing in Ocean County.
At 4.9 stars across 30 Google reviews with zero negatives in the last 18 months, the rating is strong. The review count is modest, but every single review is 5 stars. That level of consistency is unusual and worth noting, though the small sample means each future review carries outsized weight.
Services
Service area
Headquartered in Toms River, New Jersey (Ocean County). They serve Monmouth County, Ocean County, Atlantic County, Burlington County, Cumberland County, and Cape May County. The core service area is Monmouth and Ocean counties, with the broader six-county footprint covering most of central and southern New Jersey. Confirm response time for the southern counties, which are over an hour from their Toms River base.
Review consensus
Marcus Case appears in more reviews than anyone else. Reviewers describe him as personally responsive, often returning calls the same day or within the hour, even on weekends. Patti D'Alessio left a Saturday voicemail and got a callback within an hour. Multiple reviewers mention Marcus explaining the process in person before starting work. Sharon Stein specifically noted that her insurance company's recommended contractor never returned calls, but Marcus responded quickly. Reid Levin praised Marcus for explaining every step of the multi-step remediation process on site. Lisa Shelly, a Local Guide with 114 reviews, called him detail-oriented and timely. Tracey Garrett credited both Marc and Luke for being knowledgeable and caring. Cassandra Hall described the business as trustworthy and not out to overcharge. Jon Lederman noted that Marcus detected a roof leak during a garage mold inspection and recommended a roofer for that repair, handling only the mold portion himself. Several reviewers praise fast turnaround, with one noting completion a day ahead of schedule.
0 found across 30 total reviews at 4.9★. No 1-star reviews exist in the last 18 months. Across all 30 reviews, every review is 5 stars. There are no negatives to analyze.
The review base splits between mold-specific jobs (inspections, remediation, crawlspace work) and non-mold services (hoarding cleanup, garage cleanout, estate cleanout, water pump installation). About half the reviews reference mold work directly. One review from Bill P appears to be for a different company entirely (references 'Master Plumbing and Heating' and 40 years of plumbing service), which may be a misplaced review. One review from Leigh Sweeney references someone named Louis helping with a battery, which does not align with mold or biohazard services and may also be misplaced. Stripping those two likely-misplaced reviews, the mold and biohazard review base is approximately 28 reviews.
Marcus Case (owner/lead remediator — praised repeatedly for responsiveness, in-person explanations, and hands-on work). Mark Case (founder/father — praised for showing up on cleanout jobs alongside Marcus). Luke Case (technician — praised for knowledge and hands-on remediation work). Louis (staff — mentioned once for battery help, likely a misplaced review). Eric (staff — mentioned once for courteous estate cleanout work). Ed (staff — mentioned once for courteous estate cleanout work).
Ask for Marcus directly. He handles inspections and leads remediation crews personally. With no negative reviews at all, there are no complaint patterns to watch for, but get an independent mold test before authorizing their remediation work since they do both. Confirm in writing that your job includes the 5-year warranty and post-remediation clearance testing.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that finds mold profits from removing it. Get an independent mold assessment before authorizing remediation work.
- They also handle biohazard cleanup, hoarding cleanouts, estate cleanouts, and junk removal. Mold is their primary focus, but they are not exclusively a mold company.
- The service area claim spans six counties: Monmouth, Ocean, Atlantic, Burlington, Cumberland, and Cape May. That covers most of central and southern New Jersey. Confirm response time and availability for locations far from their Toms River headquarters.
- With 30 total Google reviews, the sample size is small. The 4.9-star rating is built on a thin base. A few negative experiences would shift it noticeably.
- They offer financing through Acorn Finance. Ask about terms and whether financing affects the scope of work recommended.