Provider profile
Advanced Disaster Recovery (DRI)
Provider snapshot
What this listing says
Toms River and Jersey Shore homeowners dealing with water damage or mold who want a multi-state restoration company that handles insurance claims directly and offers 0% financing.
Best for
- Toms River and Ocean County homeowners with water damage or mold who want one company to handle mitigation through reconstruction
- Insurance claimants who want the restoration company to document, communicate with adjusters, and bill the carrier directly
- Homeowners who need mold work but lack insurance coverage, since the company offers 0% promotional financing up to $200,000
- Commercial property owners in healthcare, hospitality, or education who need after-hours restoration with industry-specific compliance
About this company
Advanced Disaster Recovery operates out of Toms River, New Jersey, as one of 11 offices spanning New York, New Jersey, Pennsylvania, and Connecticut. They are a full-service restoration company, not a mold-only shop. Mold remediation is one line of business alongside water damage, fire and smoke restoration, storm damage, sewage cleanup, biohazard cleanup, and full reconstruction. They have been in business since 2000 and claim 15,000+ completed jobs.
On the mold side, they do both inspection and removal. Their website describes using infrared cameras and moisture meters for detection, HEPA filtration during remediation, negative air pressure containment, and antimicrobial treatments afterward. They send samples to third-party labs for post-remediation air quality testing. One reviewer (Antonio Yacovelli) described having Cory review a mold report from another company, then Joe and Edgar came out to verify findings with moisture testing and visual inspection, ultimately determining the original report overstated the problem.
The company bills insurance directly and has a relationship with NJM and other carriers. Multiple reviewers note they were referred by their insurance company. They also offer 0% promotional financing through Enhancify for projects up to $200,000, which is unusual for restoration companies and useful for mold work not covered by insurance.
4.8 stars across 160 Google reviews is a strong rating for a multi-location restoration company. Most of the praise centers on individual project managers and field crews rather than the company brand, which suggests the experience depends heavily on which team you get assigned.
Services
Service area
Headquartered at 5 Executive Dr, Toms River, New Jersey. They operate 11 offices across four states: New York (Hudson Valley, NYC Metro, Long Island), New Jersey (Northern NJ, Central NJ, Jersey Shore), Pennsylvania (Lehigh Valley, Capital Region, Northeast PA), and Connecticut (Hartford area, New Haven, Fairfield County). They claim coverage of 1,600+ communities, which is a broad claim for any single company. Confirm crew availability and response time for your specific location.
Review consensus
Mike Zitzner (project manager) is named in at least eight reviews. Reviewers describe him as available on weekends, responsive to calls and texts, and good at explaining the process to homeowners unfamiliar with restoration. Julio and Bill are praised in multiple reviews for protecting surrounding areas before starting work and producing clean results. Nicholas Callas gets credit for being responsive and caring about customer satisfaction. Jerry and Jason are described as showing up on time and delivering ceiling work that matched the original. Across the board, the most common praise themes are quick initial response, neat work areas, and good communication during the project.
5 found across 160 total reviews at 4.8★. Chris Sendner (August 2025) described the most detailed complaint: sloppy and rushed work, the company walked away after collecting tens of thousands from insurance, and they stopped returning calls. Gabrielle Diakon (December 2024) hired them specifically for mold removal but said they only replaced bottom grout and never touched the actual mold, forcing her to hire another company to redo everything. The owner responded with a generic phone number rather than addressing the mold claim. Barbara Hannon (February 2026) complained about scheduling delays and communication limited to emails rather than calls. The owner acknowledged the team had been communicating with her daughter instead and committed to direct communication going forward. Felice Palmer-Reynolds left a one-star with no details. One review (Alex) was about a company vehicle tailgating on the road, not about service quality.
The gap between the strong project manager reviews and the negative reviews suggests a multi-location company where quality depends on which crew and manager get assigned. When reviewers name their project manager (especially Mike Zitzner), satisfaction is high. The complaints that describe specific failures involve unnamed staff or different teams. The owner response pattern reinforces this: one response was personalized and addressed the specific issue, while another was a template redirect to a phone number. A 40% owner response rate on negatives is low for a company actively managing its reputation.
Mike Zitzner (project manager — strong positive, named in 8+ reviews). Nicholas Callas / Nick (manager — positive, praised for responsiveness). Julio (field crew — positive, praised for protecting work areas). Bill (field crew — positive, praised for quality workmanship). Jerry (contractor — positive, praised for ceiling work). Jason (contractor — positive, paired with Jerry). Pete (contractor — positive, paired with Jerry on another job). Greg (field crew — positive, praised for going above and beyond). Mustafa (field crew — positive). Cory (mold assessment — positive, reviewed a competitor's mold report). Joe (mold field work — positive, checked mold findings on-site). Edgar (mold field work — positive, tested for moisture). Maria (office/coordination — positive, described as wonderful to work with). A. Molly (unnamed role — negative, named in Chris Sendner's complaint about sloppy work).
Ask for Mike Zitzner as your project manager if he covers your area. The reviews tied to him are consistently strong on communication and follow-through, which are exactly the weak points in the negative reviews. Get the scope of mold work in writing before they start, including what materials will be removed and what post-remediation testing they will do, since one reviewer reported the mold work was insufficient. If your project involves insurance, this company handles the claims process well, but confirm your specific project manager and timeline expectations in writing.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and then charges to remove it has a financial incentive to find more. Ask whether they will accept a third-party mold test or if they require their own.
- The negative reviews that contain details describe unfinished or sloppy work and poor follow-through communication. One reviewer reported the company walked away mid-project after collecting payment from insurance. Another said mold was not actually removed despite being hired specifically for that.
- Owner responses to complaints are inconsistent. One acknowledged a communication failure and named a fix. Another offered a generic phone number with no engagement on the specifics. That unevenness suggests complaint resolution depends on which office or manager handles it.
- They claim to serve 1,600+ communities across four states from 11 offices. If you are outside the immediate Toms River or Jersey Shore area, confirm which office and crew would handle your job and what the actual response time would be.
- Several reviewers mention four-month timelines for kitchen restoration. Complex projects involving insurance coordination and subcontractors can stretch longer than initial estimates suggest.