Provider profile
ATZ Home Improvement and Water Damage Cleanup
Provider snapshot
What this listing says
Morris, Somerset, and Sussex County homeowners who want a family-run restoration company where the owners Agnes and Tom handle jobs personally from inspection through repair.
Best for
- Homeowners in Morris, Somerset, or Sussex County dealing with water damage or mold who want the business owners on-site, not just a dispatched crew.
- Emergency situations where you need same-day response. Multiple reviewers report Agnes arriving within 30 minutes to 2 hours of the first call.
- Post-flood basement remediation and rebuild. Several reviews describe full basement restoration after pipe failures or storm flooding, with ATZ handling both the water removal and the reconstruction.
- People who want help navigating insurance claims. ATZ coordinates directly with insurance companies and multiple reviewers mention this as a relief during a stressful situation.
- Buyers who value direct communication. Agnes walks through every step of the process before starting work, and reviewers consistently cite this as a reason they hired ATZ.
About this company
ATZ Home Improvement operates out of Stanhope, New Jersey, serving Morris, Somerset, and Sussex counties. Agnes (Agnieszka) and Tom run this family-owned restoration company, and they show up to jobs themselves rather than dispatching crews they don't oversee. Multiple reviewers describe calling Agnes directly and having her arrive within hours for an inspection.
The company handles both water damage restoration and mold work, including inspection and remediation under the same roof. Their website mentions IICRC certification and specialty drying systems for walls, flooring, and furnishings. They also do kitchen and bathroom remodels, which means they can handle the rebuild after water or mold damage without subcontracting.
ATZ has operated since 2002, giving them over 20 years in this market. They hold NJ Business License #13VH06454500 and are recognized by the Better Business Bureau. The company runs 24/7 and works directly with insurance companies on claims.
A perfect 5.0 rating across 37 Google reviews is unusual for any restoration company. Several of those reviews come from Local Guides with extensive review histories, which adds weight. The volume is modest, but the consistency stands out.
Services
Service area
ATZ Home Improvement is based in Stanhope, New Jersey, in northern Morris County near the Sussex County border. They serve Morris County, Somerset County, and Sussex County. Reviews confirm work in Vernon and surrounding communities. Stanhope's location favors the northern portions of their claimed service area.
Review consensus
Agnes dominates the positive reviews. Reviewers describe her arriving the same day for inspections, explaining every step of the process, and helping with insurance paperwork. Danielle Ferrara calls her the "mold genius." Tom receives praise for hands-on remediation work, particularly on basement water damage jobs. Erik Donough, a Local Guide with 93 reviews, specifically credits both Agnes and Tom for returning multiple times to ensure water damage was fixed correctly. Darcy Ferrier notes the quote price matched the final bill exactly. Repeat customers appear in the reviews, including Sharron Silvia who used ATZ for both a kitchen remodel and water damage restoration.
0 found across 37 total reviews at 5.0★. No negative reviews found. Every review in the 37-review history is 5 stars.
The owner-operated model explains the review pattern. Agnes and Tom handle jobs personally, which caps their volume but creates the kind of one-on-one experience that generates strong reviews. The tradeoff is clear: you get the owners' attention, but capacity is limited. The company also benefits from handling emergencies, where speed and personal attention matter most and customers are grateful enough to leave reviews.
Agnes/Agnieszka (owner, inspector, customer contact -- consistently positive across dozens of reviews for responsiveness, knowledge, and clear communication). Tom/Thomas (owner, remediation lead -- positive for hands-on restoration work and explaining repair processes).
Every signal points to a company where the owners do the work and treat each job personally. Ask for Agnes when you call. If you need mold remediation, get a separate inspection first since ATZ does both testing and removal. Confirm scheduling early because a two-person operation fills up fast.
Keep in mind
- ATZ does both mold inspection and mold remediation. The same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent inspection before committing to remediation work.
- This is a small, owner-operated company. Agnes and Tom handle jobs personally, which limits how many projects they can take on at once. If you need fast turnaround on a large job, ask about their current workload and timeline.
- Their website mentions serving three counties, but they are based in Stanhope, which sits at the far northern edge of Morris County near Sussex County. Jobs in southern Somerset County would be a long drive. Confirm travel willingness and any trip charges for your location.
- With only 37 reviews over several years, the sample size is small. The 5.0 rating is genuine but based on limited volume compared to larger restoration companies in the region.