Provider profile
SERVPRO of Piscataway
Provider snapshot
What this listing says
South Plainfield and Middlesex County homeowners dealing with mold after water damage, where the same crew that dries the property can handle remediation and reconstruction under one contract.
Best for
- Homeowners in South Plainfield, Piscataway, or Middlesex County who need mold remediation after a water event and want one company to handle drying, mold removal, and rebuilding.
- Buyers who want a restoration company that can pack out and store contents during mold work, rather than coordinating a separate moving crew.
- Commercial property owners in Central NJ who need fast-response mold work with insurance coordination built into the process.
- Homeowners who want reconstruction handled by the same company that does the remediation, avoiding a second contractor.
About this company
SERVPRO of Piscataway is a restoration franchise based in South Plainfield, NJ, serving Middlesex, Somerset, and Union Counties. Frank Formisano has owned this franchise since 2009, starting in Green Brook before expanding to a larger South Plainfield shop. Mold remediation is one piece of a broader restoration operation that centers on water and fire damage.
The company handles mold work from assessment through reconstruction. Their mold page describes containment, air scrubbers, HEPA vacuums, and antimicrobial treatments, plus removal of porous materials like drywall and carpet. They also run a contents packout operation, transporting belongings to a storage facility for cleaning during remediation. All employees hold IICRC water remediation certification, and crew chiefs carry additional mold remediation credentials.
Formisano grew this from a small operation into a multi-loss shop with a general contractor license (13VH05730700), meaning they can tear out and rebuild rather than handing off to a separate contractor. The team participates in South Plainfield Business Association events and local clean-ups in Piscataway.
4.9 stars across 161 Google reviews is unusually strong for a restoration company. The volume and consistency suggest the office-to-field handoff works well for most customers, though the franchise model means crew quality can vary by job.
Services
Service area
SERVPRO of Piscataway operates from South Plainfield, NJ. They list service areas including Piscataway, Middlesex, Society Hill, and Dunellen, and claim coverage across Somerset, Union, and Middlesex Counties. The multi-county claim is broad for a single-location franchise.
Review consensus
Debbie Hagel draws the most mentions across the review history. Reviewers describe her coordinating insurance paperwork, overseeing reconstruction quality, and staying available throughout multi-week projects. Chris Weber gets repeated praise for calm demeanor, clear explanations of the remediation process, and same-day or next-day response. Michael is noted for cleanup efficiency and friendliness. Frank Formisano is mentioned by name as personally answering the phone and being supportive. Multiple reviewers highlight fast arrival times, insurance coordination, and the crew's willingness to explain what they are doing and why.
1 found across 161 total reviews at 4.9★. One recent complaint describes a water damage job where the crew tore out flooring, drywall, and insulation using power tools without setting up containment barriers, 15 feet from the family's living space. The reviewer reports sore throats, itchy skin, and coughing, with home air purifiers showing poor air quality readings. She called the manager multiple times with no answer and had to go through the insurance adjuster to get a response. The owner's response offered to dust the home but did not address carpet cleaning or air quality testing. The reviewer has in-home camera footage of the work.
With only 1 negative review out of 161, there is no complaint pattern. The single negative does highlight a structural risk common to franchise restoration companies: the office staff (Debbie, Chris) who build the relationship are not always on-site when the field crew does the work. The owner's response to the negative review was a template redirect rather than a specific acknowledgment of the containment failure, which contrasts with the personalized service reviewers praise from the office team.
Chris Weber (project manager/supervisor — praised repeatedly for calm demeanor, clear explanations, and responsiveness). Debbie Hagel (office/project coordinator — praised extensively for insurance coordination, oversight, and availability). Michael (crew lead — praised for cleanup quality and friendliness). Frank Formisano (owner — praised for personally answering calls and being supportive). Hugh (crew member — praised by name in one review). Jose (crew member — praised by name in one review). Ever (crew member — praised by name in one review). Lisa (office staff — praised for helpfulness). Vicky (office staff — praised for phone intake and follow-through).
Ask for Debbie Hagel to coordinate your project and Chris Weber to supervise the field work. Confirm in writing that containment barriers will be set up before any demolition begins. With 160 out of 161 reviews at 4 or 5 stars, most customers have a smooth experience, but the single negative review shows what happens when the office-to-field communication breaks down.
Keep in mind
- SERVPRO of Piscataway does both mold testing and mold remediation. A company that finds the mold and fixes it has a financial incentive to find more. Get an independent mold assessment before agreeing to a remediation scope.
- One December 2025 review describes workers performing demolition without setting up containment barriers, exposing the home's living area to dust. The owner apologized and blamed inexperienced workers but only offered surface dusting, not carpet cleaning or air quality testing.
- This is a franchise. The owner and office staff (Debbie, Chris Weber) get strong reviews, but field crews rotate and quality varies by team. Ask who will be assigned to your job.
- Their primary identity is water and fire damage restoration. Mold remediation is a secondary service line, so ask how many mold-specific jobs they run per month.