Provider profile
SERVPRO of Western Union County
Provider snapshot
What this listing says
Western Union County homeowners dealing with mold after water damage who want a SERVPRO franchise with a 5.0 Google rating and in-house reconstruction capability.
Best for
- Homeowners in Scotch Plains, Plainfield, Fanwood, or New Providence who need mold remediation tied to a recent water event.
- Buyers who want mold removal and reconstruction handled by the same company, avoiding separate contractor coordination.
- Commercial property managers at facilities like senior living centers or retail spaces who need after-hours emergency response.
- Families with young children who want a crew that explains each step of the remediation process before starting work.
- Insurance-claim situations where the restoration company needs to document damage and coordinate directly with your adjuster.
About this company
SERVPRO of Western Union County operates out of Scotch Plains, NJ, serving the western half of Union County. It is a locally owned franchise run by Christopher J. Delfino. Mold remediation is one piece of a broader restoration operation that also handles water damage, fire damage, storm cleanup, and full reconstruction.
The mold side of the operation follows the standard SERVPRO playbook: containment, HEPA air filtration, antimicrobial treatment, and removal of affected materials like drywall, carpet, and insulation. They also offer contents packout and storage at their own facility during remediation work. Nothing on the website points to proprietary equipment or methods beyond what the SERVPRO brand provides nationally.
The franchise claims IICRC certification for its team and runs 24/7 emergency service. Christopher Delfino is named on the website and thanked as "Chris" in at least one review. The office appears to coordinate work across a sizable crew, with reviewers naming more than a dozen different field technicians over the past 18 months.
A 5.0-star rating across 71 Google reviews is unusual for any restoration company, and zero negative reviews in the last 18 months is notable. Reviews span water damage, mold, fire, sewage, and general cleaning jobs, suggesting the rating reflects a broad range of work rather than a narrow specialty.
Services
Service area
Headquartered in Scotch Plains, NJ. The website lists service areas including New Providence, Berkeley Heights, Scotch Plains, Fanwood, Plainfield, and Union County broadly. Some reviews come from customers in Cliffside Park, Ridgefield, Edgewater, Leonia, Fairview, and Lake Hopatcong — locations well outside western Union County — suggesting the franchise shares territory or crews with SERVPRO of Fort Lee.
Review consensus
Reviewers consistently name field technicians by name — Tannia, Steven, Hernan, Andres, Josue, and Samuel appear most often. The praise clusters around three themes: fast response times (multiple reviewers say the crew arrived within hours), clean and careful work (several note the crew protected floors and furniture), and clear communication (reviewers say technicians explained each step). Todd Peters drew praise as a project manager for detailed inspection work. Kristal at the office was called out for coordination. Ronny and his team received repeated praise for reconstruction work specifically.
0 found across 71 total reviews at 5.0★. No 1-star reviews found. Zero negative reviews (3 stars or below) appeared in the last 18 months across 71 total reviews at 5.0 stars. There is no complaint data to analyze.
The review pattern reveals a well-staffed operation. Over 15 different technicians are named across recent reviews, which is unusual for a single franchise location. This lines up with the dual-territory branding (Fort Lee and Western Union County). The large crew likely explains the fast response times reviewers praise — there are enough technicians to dispatch quickly. One Spanish-language review (Daniela Montero, praising Andres, Hernan, and Emanuel) suggests at least some crew members are bilingual.
Tannia/Tanya/Tania (technician — positive, named in 6+ reviews). Steven/Steve (technician — positive, named in 8+ reviews). Hernan/Herman (technician — positive, named in 6+ reviews). Andres/Andreas (technician — positive, named in 7+ reviews). Josue/Jose (technician — positive, named in 5+ reviews). Samuel/Sam (technician — positive, named in 4+ reviews). Juan (technician — positive, named in 3+ reviews). John (technician — positive, named in 3+ reviews). Ronny/Ron (project manager/reconstruction — positive, named in 5+ reviews). Javier Jr (crew chief — positive, named in 2 reviews). Cesar/Ceasar (technician — positive, named in 3 reviews). Christian (technician — positive, named in 2 reviews). Bryan/Brian (technician — positive, named in 2 reviews). Vlad (technician — positive, named in 1 review). Mike (supervisor — positive, named in 2 reviews). Tariq (technician — positive, named in 1 review). Italo (technician — positive, named in 1 review). Emanuel (technician — positive, named in 2 reviews). Tyreek (technician — positive, named in 1 review). Julio (technician — positive, named in 2 reviews). Todd Peters (project manager — positive, named in 1 review). Chris/Chris Purguy (owner/manager — positive, named in 2 reviews). Kristal (office coordinator — positive, named in 1 review).
This franchise has an unusually clean review record. Ask for Tannia, Steven, or Hernan if you want the technicians most frequently praised. Since they handle both testing and remediation, get an independent mold assessment before committing to their remediation scope — or at minimum, ask to see the test results and have them explained before work begins.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company that finds the mold profits from removing it. Consider getting an independent test before or after their work.
- This is a franchise. The SERVPRO brand sets the methods and equipment, but service quality depends on this specific franchise's crew and management. Experiences at other SERVPRO locations do not apply here.
- Several reviews mention "SERVPRO of Fort Lee and Western Union County," suggesting this franchise operates under or alongside another territory. Ask which office and crew will handle your job.
- The website lists service areas across all of Union County, but the office is in Scotch Plains. Confirm response times for locations at the edges of their territory like Plainfield or Berkeley Heights.
- With zero negative reviews across 71 total, you have no complaint data to evaluate. That is a strength signal, but it also means there is no public record of how the company handles disagreements.