Provider profile
Renew LLC
Provider snapshot
What this listing says
Northern NJ homeowners in Passaic, Bergen, or Essex counties dealing with mold after water damage, especially those who want the same owner-operated team handling both testing and cleanup.
Best for
- Homeowners in Ringwood, Mahwah, Tenafly, or Ridgewood who need mold remediation after discovering growth in a basement or attic.
- Buyers or sellers in a real estate transaction who need fast mold testing and a turnaround report within days.
About this company
Renew Restoration is a Ringwood, NJ-based restoration company that handles mold testing, mold remediation, and water damage under one roof. Owner Chris Carbone runs estimates and consultations himself, which reviewers mention repeatedly. The company claims 25 years of combined team experience and roughly 8 years as a business.
What stands out is their scope. They carry structural drying and dehumidification equipment, handle sewage cleanup, do HVAC duct cleaning, and offer whole-house deodorization. They use Xactimate pricing software and bill insurance companies directly, which means less back-and-forth for homeowners filing claims. They also offer financing through Acorn Finance for jobs insurance does not cover.
A 5.0-star rating across 185 Google reviews is rare for any service company, let alone one in restoration. The volume and consistency suggest a genuinely strong operation, though it also means there is no negative review data to provide balance.
Services
Service area
Based in Ringwood, NJ (Passaic County). Serves Tenafly, Mahwah, Hoboken, Morristown, Alpine, Paterson, and Ridgewood across Bergen, Passaic, Essex, and Morris counties. Also lists a Rockland County, NY phone number, suggesting cross-state service. The geographic spread is broad for a small team.
Review consensus
Chris Carbone, the owner, gets mentioned by name in the vast majority of reviews. Reviewers describe him as responsive, honest, and willing to spend time explaining findings. Multiple reviewers note he did not push unnecessary services when tests came back negative. Alex and Jonathan are praised for on-site remediation work, with reviewers highlighting their thoroughness and friendliness. Al and Joe also receive positive mentions for hands-on repair work. Several real estate agents recommend Chris for transaction-related inspections, citing fast report turnaround.
0 found across 185 total reviews at 5.0★. (0 found across 185 total reviews at 5.0 stars) No negative reviews exist in the last 18 months. There is no complaint data to analyze.
The owner, Chris, handles nearly every initial consultation and estimate personally, which likely explains both the high satisfaction and the consistent mention of his name. This is an owner-operator model where the customer relationship runs through one person. That works well at current volume but could become a bottleneck if the company scales.
Chris Carbone (owner, consultations and estimates — consistently positive). Alex (field technician, remediation work — positive). Jonathan/Johnathan/John (field technician, remediation and air sampling — positive). Al (field technician, remediation and repair — positive). Joe (field technician, repair work — positive).
Ask for Chris directly when scheduling your consultation. If you want independent confirmation of a mold problem before hiring them for remediation, get a separate test from a testing-only company first. For insurance-covered water damage jobs, confirm they will handle the Xactimate estimate and direct billing before work begins.
Keep in mind
- Renew does both mold testing and mold remediation. That means the same company telling you whether you have a problem also profits from fixing it. Consider getting an independent test before committing to remediation work.
- Their service area lists cities across Bergen, Passaic, Essex, and Morris counties plus Rockland County in New York. That is a wide geographic spread. Confirm availability and response times for your specific location.
- A perfect 5.0-star rating with zero recent negatives is unusual. It does not mean problems never occur, only that none have surfaced in reviews over the last 18 months.