Provider profile
PDQ Fire & Water Damage Restoration
Provider snapshot
What this listing says
Northern New Jersey homeowners dealing with mold tied to water damage who want a single restoration company to handle extraction, drying, mold removal, and rebuild under one roof.
Best for
- Northern NJ homeowners who discover mold after a water event and want one company to handle mitigation through rebuild.
- Property owners who need emergency response on nights and weekends — PDQ advertises 24/7 availability and a 29-minute average response.
- Landlords or commercial property managers needing fast turnaround — reviewers mention PDQ helping get tenants back in quickly.
About this company
PDQ Fire & Water Damage Restoration operates out of Pompton Plains and Boonton, serving Northern New Jersey across Morris, Bergen, Passaic, Essex, Sussex, Warren, Hunterdon, Somerset, Union, and Hudson counties. Mold is one piece of a much larger restoration operation that covers water damage, fire damage, smoke damage, sewage cleanup, biohazard work, asbestos removal, and full reconstruction.
What stands out is the end-to-end scope. PDQ handles water extraction, drying, mold removal, and then the rebuild — drywall, flooring, painting — without handing off to a subcontractor. They offer three written guarantees (no odor, certified dry, sanitizing process) and financing up to $200,000 for repair and rebuild projects. They also work directly with insurance adjusters, which reduces friction for homeowners filing claims.
The company has operated since 2010 as a locally owned business. Their technicians hold IICRC designations in fire, smoke, water, odor, and lead restoration. They staff two office locations and advertise a 29-minute average response time with 24/7 availability.
Services
Service area
PDQ operates from two offices: Pompton Plains and Boonton, New Jersey. They claim coverage across Morris, Bergen, Passaic, Essex, Sussex, Warren, Hunterdon, Somerset, Union, Hudson, Middlesex, Monmouth, and Mercer counties — spanning most of Northern and Central New Jersey. That is an unusually wide footprint for a locally owned company.
Review consensus
Leo is the most frequently named staff member, praised across water damage, biohazard, and general restoration jobs for clear communication, fast response, and a calm demeanor during stressful situations. Cheryl gets called out for keeping customers informed during fire cleanup. David and Chris (referred to as both Chris and Christopher) each receive multiple mentions as project managers who are patient, empathetic, and hands-on. Sam earned praise for patience with questions during a basement flood remediation. Mike drew positive comments for his knowledge during a furnace backup restoration. Multiple reviewers highlight how PDQ answered calls early in the morning or on weekends and arrived quickly.
1 found across 28 total reviews at 4.9★. The sole recent negative is a 2-star review from April 2026. The reviewer said the field crew was friendly and responsive but that water mitigation was not fully completed — high moisture content readings persisted along the floorboard and concrete after the job was marked done. The issue was caught before reconstruction began. The owner responded within a day, acknowledged the feedback, and stated they offered to return immediately to address it.
With only one negative review, there is no complaint pattern to identify. The owner's response was personalized and addressed the specific issue rather than offering a generic template reply. The overall review volume is low (28), so patterns may emerge as more reviews accumulate.
Leo (project manager/supervisor — praised repeatedly for communication, speed, and calm demeanor). Cheryl (coordinator — praised for keeping customers informed during fire cleanup). David (project manager — praised for friendliness, empathy, and patience). Chris/Christopher (project manager — praised multiple times for great work). Sam (project lead — praised for patience during basement flood). Mike (project manager — praised for knowledge during furnace restoration). Jerry (biohazard technician — praised for outstanding cleanup work). Jimmy (team member — praised for empathy during fire rebuild).
Ask for Leo if your project involves water damage or biohazard — he draws the most consistent praise. Confirm in writing that moisture readings will be taken and documented before the job is signed off as complete, given the one complaint about incomplete drying. With 27 out of 28 reviewers giving 5 stars, the satisfaction rate is strong, but the small total review count means you are working with limited data.
Keep in mind
- PDQ does both mold testing and mold remediation. A company that finds mold and then profits from removing it has a financial incentive to find more. Consider getting an independent mold test before committing to remediation.
- One recent reviewer reported that moisture levels were still high along the floorboard and concrete after PDQ marked the job complete. The owner responded promptly and offered to return, but the incomplete drying was caught by the customer, not by PDQ's own quality check.
- The service area claims span at least 10 NJ counties and hundreds of towns. That is a very large footprint for a locally owned company with two offices. Confirm response times for locations far from Pompton Plains or Boonton.
- With only 28 Google reviews, the 4.9 rating is based on a small sample. A few negative experiences could shift it meaningfully.