Provider profile
Advanced Restoration Group LLC
Provider snapshot
What this listing says
South Jersey homeowners in Gloucester or Camden County dealing with water damage or mold after a pipe burst, sump pump failure, or storm, where same-day emergency response matters.
Best for
- Homeowners in Gloucester or Camden County who need same-day water extraction after a pipe burst, sump pump failure, or sewage backup.
- Property owners dealing with mold growth that followed water damage, where having one company handle both drying and mold removal simplifies the process.
- Commercial property managers — offices, retail, schools, or condos — who need a single contractor to manage mitigation through reconstruction and handle insurance paperwork.
- South Jersey residents who had a house fire and want a local company to manage board-up, smoke odor treatment, and full rebuild coordination.
About this company
Advanced Restoration Group is a family-owned restoration company based in Pitman, NJ, serving Gloucester and Camden counties along with parts of eastern Pennsylvania. Their primary business is emergency water damage restoration, but they also handle mold remediation, fire cleanup, smoke odor removal, storm damage, and emergency board-ups for both residential and commercial properties.
The co-founder grew up in the restoration industry, starting in a family member's business and accumulating over 35 years of hands-on experience from cleanup through reconstruction and insurance estimating. The founder has also served as a first responder for decades. They use IICRC-certified drying technology, industrial dehumidifiers, air movers, thermal imaging for hidden moisture detection, and HEPA filtration. Their FAQs mention ozone treatment, thermal fogging, and hydroxyl systems for smoke odor removal. They handle insurance coordination using Xactimate estimating software and are Lead Certified.
The company operates 24/7 out of their Pitman headquarters near Route 55 and claims roughly one-hour response times across Gloucester and Camden counties. They list 22 specific towns across their service area, including Cherry Hill, Haddonfield, Mullica Hill, Deptford, and two locations in eastern Pennsylvania.
With a 4.8-star rating across 64 Google reviews, their scores are strong. Nearly every review mentions fast response and personal attention from ownership, which is consistent with a small, owner-operated company where the same people show up repeatedly.
Services
Service area
Headquartered in Pitman, NJ (Gloucester County). Serves South Jersey including Cherry Hill, Haddonfield, Voorhees, Deptford, Glassboro, Sewell, Mullica Hill, Washington Township, Collingswood, Moorestown, Mount Laurel, Maple Shade, Marlton, Hammonton, and Winslow Township. Also lists Springfield and Drexel Hill in eastern Pennsylvania. Claims 24/7 emergency response with roughly one-hour arrival across Gloucester and Camden counties.
Review consensus
Dave is the most frequently named person across reviews, appearing in roughly half of all feedback. Reviewers consistently describe him arriving quickly — sometimes within 45 minutes — and walking them through the restoration and insurance process in plain language. Chris draws similar praise for on-site responsiveness, attention to detail, and clear explanations. Multiple reviewers mention the company responding to emergencies at night or on holidays (a 1:30 AM callout with crews on-site within 45 minutes, a Memorial Day response). Several commercial clients, including a condo building manager who used them for 7-8 years and a Sport Clips location where a car drove through the store, confirm reliability for business properties. Reviewers frequently note that crews protected furniture and floors during work and left the property clean.
1 found across 64 total reviews at 4.8★. The single recent negative comes from a reviewer who hired them expecting a smaller-company experience but described the overall process as a nightmare, with unfinished work still being corrected at the time of writing. The reviewer noted that Evan (project manager) and another unnamed staff member were easy to talk to, but the execution fell short. The owner responded but could not identify the customer by their Google username, offering to resolve the issue if contacted directly.
This company's reviews show a clear owner-operator pattern: Dave personally answers calls, shows up on-site, and walks customers through insurance claims. That direct involvement likely drives both the high ratings and the strong emotional tone of positive reviews. The one negative may reflect what happens when a job outgrows the personal-touch model and gets handed off to project managers. The owner's response to the negative review was personalized rather than templated, but the inability to identify the customer raises questions about whether the review matches an actual job.
Dave / Dave C. / Dave Carbone (owner/estimator — consistently positive across dozens of reviews for fast response, clear communication, and personal involvement). Chris (field lead — positive for responsiveness, detail, and explanations). Kellen (crew member — positive, praised alongside Dave for sewage cleanup). Evan (project manager — mentioned in the sole negative review as easy to talk to, but associated with a job that went poorly). Eric / Eric Mayo (crew/field — positive for evening work and mitigation). Bill / Bill Good (estimator/project contact — positive for communication and follow-through).
Ask for Dave or Chris when you call. Dave's direct involvement from first call through insurance settlement is the main reason people rate this company so highly. For larger or longer projects, ask upfront who your day-to-day project manager will be and how escalation works if something goes wrong.
Keep in mind
- They do both mold testing and mold remediation. This means the same company deciding whether you have a mold problem is also the one getting paid to fix it. Consider getting an independent mold assessment before committing to remediation work.
- Their service area spans 22 towns across two states, from Hammonton to Morristown to Drexel Hill, PA. Confirm response time commitments for locations far from Pitman before booking.
- One recent reviewer reported an ongoing nightmare with unfinished work despite positive initial interactions with staff. The owner response could not identify the customer by username, so the specifics remain unclear.
- This is primarily a water damage restoration company. Mold remediation is one of several services they offer, not their sole focus. If you have a complex mold-only situation without water damage, ask about their mold-specific experience and crew qualifications.