Provider profile
PuroClean of Morristown
Provider snapshot
What this listing says
Morris County homeowners dealing with water damage or mold who want a PuroClean franchise location with a large, frequently named crew and 24/7 availability across Morristown, Parsippany, and surrounding towns.
Best for
- Morris County residents in Morristown, Parsippany, or Randolph who need emergency water extraction and drying, especially after basement flooding or pipe bursts.
- Homeowners who want one company to handle both water damage and any resulting mold growth, with the understanding that combining testing and remediation under one company creates a conflict of interest.
- Property owners who value insurance coordination — multiple reviewers mention the team helping navigate insurance claims and documentation.
- Commercial property managers in the Morris County area who need 24/7 emergency response for water, fire, or biohazard situations.
About this company
PuroClean of Morristown is a PuroClean franchise based at 3633-B Hill Rd in Parsippany, New Jersey, serving Morris County communities including Morristown, Parsippany-Troy Hills, Randolph, Rockaway, Madison, and Chatham. Their core work is water damage restoration, with mold remediation, fire and smoke damage cleanup, and biohazard services rounding out the offering. They handle both residential and commercial properties.
The mold page describes a process that uses HEPA air filtration devices for containment, HEPA vacuums for surface cleaning, and EPA-registered disinfectants. They recommend third-party clearance testing after remediation. For water damage, they advertise a proprietary QuickDry System that uses infrared cameras and moisture meters for assessment, followed by standing water removal and equipment-monitored drying. The website mentions IICRC-trained technicians.
As a PuroClean franchise, they draw on the national network's training systems and can call on backup for large-scale losses. The about page emphasizes a "white glove standard" and insurance coordination as selling points. The website content is specific to the Morristown location rather than templated, with local community references and named service areas.
A 5.0-star Google rating across 83 reviews is rare for any restoration company. The volume is moderate but the perfect score stands out. Reviewers consistently describe fast response times — multiple mention same-day or late-night arrivals for water emergencies — and name specific crew members by first name, which suggests stable staffing.
Services
Service area
Headquartered at 3633-B Hill Rd in Parsippany, New Jersey. Serves Morris County communities including Morristown, Morris Plains, Parsippany-Troy Hills, Randolph, Rockaway, Madison, Chatham, Denville, Dover, Cedar Knolls, Mountain Lakes, Brookside, and Succasunna. The website lists 30+ service area towns. The one negative review involved a property in Oxford, NJ (Warren County), suggesting they take jobs outside their core Morris County territory.
Review consensus
Fast emergency response is the dominant theme. Chrissy Hoey describes a team arriving late at night and starting within 30 minutes. Margaret Turco says Vincent worked until 1:00 AM on a flooded basement. Multiple reviewers highlight specific crew members: Omar led a basement ceiling leak remediation that Se As called timely and efficient. Caesar, Omar, and Edwin handled a flood cleanup praised by Anthony GU. Daniel and his team drew praise from lauraben starke for responsiveness after a sprinkler leak. Sujey in the office kept Patricia Henkel updated throughout a flooding job. Victor Rivera impressed Chris Carr by locating a leak a plumber had missed. Gil in the office earned praise from Julie Russo for patience and knowledge. Communication runs as a secondary theme — reviewers frequently mention being kept informed throughout the process.
1 found across 83 total reviews at 5★. Bryant Simons scheduled a mold assessment for a property in Oxford, NJ with an ongoing mold issue since July. The appointment was rescheduled once due to a technician emergency, then on the rescheduled date, the company called mid-window to offer a video call instead of an in-person visit. The reviewer received a different explanation from the associate who had scheduled the appointment than from the technician who called. No owner response was posted. The reviewer has 9 total reviews and is not a Local Guide. (1 found across 83 total reviews at 5 stars)
The overwhelming majority of reviews describe water damage and flooding work. Only the single negative review involves a mold-specific job. This does not mean their mold work is poor, but it does mean the review base offers almost no direct evidence of mold remediation outcomes. The 0% owner response rate on the one negative review is notable for a franchise that otherwise generates strong reviews — the complaint went unaddressed publicly.
Daniel (technician/team lead — positive, praised for responsiveness after sprinkler leak). Omar (technician/team lead — positive, praised in multiple reviews for basement leak and flood work). Victor Rivera (technician — positive, located a leak a plumber missed, praised for professionalism). Caesar (technician — positive, flood cleanup). Edwin (technician — positive, flood cleanup). Sujey (office staff — positive, kept customer updated during flooding job). Gil (office staff — positive, patient and knowledgeable). Alfonso R (technician — positive, water damage). Efrain (technician — positive, water damage). Tiana (technician — positive, basement work). Clarence (technician — positive, basement work). Justin (technician — positive). Pedro (technician — positive, multiple reviews). Jason (crew supervisor — positive). Maribel (staff — positive, informative and empathetic). Vincent (technician — positive, worked until 1 AM on flood). Jordy (technician — positive, multiple reviews for flood work). Steph (technician — positive, flood cleanup). Nelson Rivera (staff — positive, community organization support). Christian (associate — negative, scheduling and rescheduling the mold assessment).
The crew is large and frequently named, which is a good sign for a franchise operation. Ask for Omar or Daniel if your job involves water damage — they appear in the strongest reviews. For mold work specifically, ask how many mold remediation jobs this location has completed in the past 6 months and request references from mold-specific customers. The single negative review raises a legitimate concern about how mold assessments are prioritized relative to water damage calls.
Keep in mind
- They do both mold testing and mold remediation. The same company that identifies your mold problem is the one that bills you to fix it. Get an independent mold inspection before committing to their remediation work.
- The one negative review describes a scheduled in-person mold assessment that was twice rescheduled, then replaced with a video call offer for a severe, ongoing mold issue. The reviewer reported conflicting explanations from staff. No owner response was posted.
- The service area page lists 30+ towns across Morris County. Confirm actual response time for your specific location, especially if you are on the edges of their coverage like Dover or Rockaway.
- Most reviews describe water damage work (basement flooding, pipe bursts, sewage). Mold-specific reviews are scarce. Ask about their mold remediation crew's experience and volume separately from water damage.