Provider profile
Pure Service Pro
Provider snapshot
What this listing says
Northern New Jersey homeowners who want an owner-involved restoration company that handles mold, waterproofing, and French drains under one roof with lifetime warranties.
Best for
- Homeowners in Morris, Essex, Bergen, Passaic, or Hudson County dealing with basement mold or water intrusion who want a single company to handle testing through remediation.
- Real estate transactions where a mold clearance letter is needed quickly — multiple reviewers note same-day or next-day inspection availability.
- Homeowners converting basements into living space who need both waterproofing (French drain, sump pump) and mold remediation completed together.
- Buyers who want to deal directly with the company owner rather than a sales representative during the estimate and inspection process.
- Properties with recurring basement flooding that need a French drain and sump pump system backed by a lifetime dry-basement warranty.
About this company
Pure Service Pro is an owner-operated restoration company headquartered in Parsippany, New Jersey, serving eight counties across the northern part of the state. Owner Andre Wheatley runs both the sales and oversight side of the business, personally conducting inspections and returning to job sites to verify completed work. The company handles mold testing, remediation, clearance testing, basement waterproofing, French drain installation, foundation repair, and water damage restoration.
What stands out is how they manage project communication. Crews send photo updates every few hours during a job, which a supervisor reviews before forwarding to the homeowner. They also provide an online portal where you can track project progress and view uploaded photos. The company offers a "Triple Safe Guarantee" covering a lifetime dry basement warranty, a timely project completion commitment, and a customer service responsiveness pledge. They back their work with lifetime transferable warranties.
Pure Service Pro is a Black-owned business that has been operating since 2009. They hold CMI and CMRC designations for mold inspection and remediation, are IICRC credentialed, and maintain an A+ rating with the Better Business Bureau. They offer 12-month interest-free financing through Regions Bank for qualified customers.
A 4.9-star rating across 258 Google reviews with no recent negative reviews is unusual for a restoration company. The volume and consistency suggest a business where the owner's direct involvement in inspections and follow-up keeps quality control tight across jobs.
Services
Service area
Headquartered in Parsippany, New Jersey (Morris County). Serves eight counties in northern New Jersey: Bergen, Essex, Hudson, Morris, Passaic, Sussex, Union, and Warren. The website originally references West Orange as a primary service hub. Sussex and Warren counties are the farthest reaches of the coverage area — confirm availability for those locations.
Review consensus
Andre Wheatley (owner) is named in the overwhelming majority of reviews. Reviewers consistently highlight his hands-on approach: he personally conducts inspections, explains the scope of work in plain language, and follows up after job completion. Multiple reviewers note he does not use high-pressure sales tactics (Justin F., Jamaal Brown, Fausto Lopez). Crew members Edgar and David are praised for efficiency (Ranga R.), Jose and his team for speed and diligence (Jason Keiser), and Daniel for installing French drains with care (Mike Taylor). Recurring themes include punctual arrival, single-day project completion for French drain installs, meticulous cleanup including mopping (Luz Rivera, Meiting Huang), and the photo progress updates that keep homeowners informed even when not on-site (Enez, Juliana Escoto).
0 found across 258 total reviews at 4.9★. No 1-star reviews were found in the last 18 months. Across 258 total reviews at 4.9 stars, the recent review record contains no complaints to analyze.
The owner's direct involvement in nearly every inspection and estimate creates an unusually personal dynamic for a company of this size. This is a strength when Andre is available, but it also means the customer experience may depend heavily on his personal bandwidth. As the company grows, watch whether that hands-on model scales or whether you start dealing with representatives instead.
Andre Wheatley (owner/CEO — overwhelmingly positive, named in majority of reviews for transparency, knowledge, and personal follow-up). Edgar (crew member — positive, praised for efficiency by Ranga R.). David (crew member — positive, praised for work quality by Ranga R.). Jose (crew leader — positive, praised for fast and diligent work by Jason Keiser). Daniel (crew foreman — positive, praised for French drain installation and care with existing materials by Mike Taylor).
With 258 reviews at 4.9 stars and zero recent negatives, Pure Service Pro has one of the strongest review profiles you will find for a mold and waterproofing company in northern New Jersey. Ask for Andre by name during your initial call — his direct involvement is what reviewers value most. Because they handle both testing and remediation, get an independent mold test if you want a second opinion before committing to a remediation scope.
Keep in mind
- They do both mold testing and mold remediation. This creates a conflict of interest: the same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent test from a separate inspector before committing to remediation work.
- Their service area spans eight counties across northern New Jersey. If you are in Sussex or Warren County — the farthest reaches of their coverage — confirm scheduling availability and whether travel adds time to the project timeline.
- The website mentions 24/7 emergency water damage service, but reviews focus almost entirely on scheduled waterproofing and mold work. If you need after-hours emergency response, ask specifically about response times and crew availability for your area.
- All homeowners must be present at the time of the free inspection. If you have a co-owner or spouse, coordinate schedules before booking.
- Financing terms advertise 12 months interest-free, but the underlying APR is 19.99% (capped at 15.99% for NJ residents) if not repaid in full during the promotional period. Read the financing agreement carefully before signing.