Provider profile
PuroClean of Newark
Provider snapshot
What this listing says
Newark and Northern NJ homeowners dealing with water damage that has led to mold, who want a single franchise team to handle extraction, remediation, and reconstruction under one roof.
Best for
- Newark and Northern NJ property owners who need water damage and mold handled by the same company without coordinating separate contractors.
- Homeowners who want direct insurance billing so they do not pay out of pocket while the claim processes.
- Commercial property managers in Essex, Hudson, or Bergen Counties who need 24/7 emergency response with reconstruction included.
- Buyers who value an owner-operated franchise where Peter Kane personally responds to calls and shows up on site.
About this company
PuroClean of Newark is a restoration franchise owned by Peter Kane, based out of Kearny, NJ, serving Newark and Northern New Jersey. Mold is one piece of a broader restoration operation that also covers water damage, fire and smoke damage, biohazard cleanup, and full reconstruction. The company bills insurance carriers directly, meaning property owners typically pay nothing out of pocket upfront.
The site mentions IICRC-certified technicians, thermal imaging, moisture meters, dehumidifiers, and high-velocity air blowers for drying. They also hold an EPA Lead-Safe certification. The reconstruction arm means they can take a job from water extraction through drywall replacement and flooring without subcontracting, which several reviewers confirm. Nothing on the website stands out as unusual for a PuroClean franchise, but the in-house reconstruction capability and direct insurance billing set them apart from smaller mold-only shops.
Peter Kane is the owner and general manager. The franchise serves a wide territory across Essex, Hudson, Bergen, Passaic, Morris, and Union Counties, naming specific communities from Short Hills to Hoboken to Ramsey. PuroClean operates an open territory model, meaning they will take jobs outside their listed area on request.
323 Google reviews at a perfect 5.0 stars is exceptional volume at that rating. For context, maintaining 5.0 across 300+ reviews requires near-universal satisfaction. The two one-star reviews in the last 18 months both came from single-review accounts, and the owner responded to each claiming no record of the reviewer in their system.
Services
Service area
Headquartered at 100 3rd Ave, Unit C, Kearny, NJ. Serves Newark, Kearny, North Arlington, Rutherford, Lyndhurst, and communities across Essex, Hudson, Bergen, Passaic, Morris, and Union Counties. Specific towns named include Short Hills, Millburn, Livingston, Montclair, Summit, Westfield, Ridgewood, Franklin Lakes, Hoboken, Jersey City, Wayne, Clifton, and Morristown. PuroClean operates an open territory model and will take jobs outside these areas on request.
Review consensus
Victor is the most frequently named technician, appearing in at least 15 reviews for water restoration and cleanup work. Reviewers describe him as communicative, efficient, and thorough. Lamar draws praise for on-time arrivals and remediation work. Peter Kane, the owner, shows up in multiple reviews for personally responding to calls, visiting sites, and in one case charging nothing for a small job. Carmine handles initial assessments and proposals. Nick leads crew work and gets credit for efficiency. Jorge and his renovation team earn praise for reconstruction quality. Christian and Jean Carlo round out a large field crew that reviewers consistently describe as responsive and respectful. Speed of response is the dominant theme: multiple reviewers report crews arriving within 30 minutes or the same day.
2 found across 323 total reviews at 5.0★. Both complaints center on insurance billing. One reviewer says insurance dropped their policy after the company's estimate, calling it inflated. The other claims the company scammed their insurance, used cheap materials, arrived late, and describes the owner as arrogant and evasive. Both reviewers have only 1 Google review and no Local Guide status. The owner responded to each with detailed, personalized replies asserting no record of either person in the company database and suggesting the reviews may be fraudulent or intended for a different PuroClean franchise.
The two negatives share a specific allegation pattern (inflated insurance billing leading to coverage loss) and similar reviewer profiles (single-review accounts, posted within three weeks of each other). The owner's responses are not template deflections; they are detailed and personalized, naming himself and providing specific counterarguments. The owner explicitly suggests one or both may be competitor-planted. Whether that is true is unknowable from the data, but the pattern is worth noting: in 323 reviews, these are the only complaints, and both come from unestablished accounts with overlapping claims.
Peter Kane (owner — positive across multiple reviews for responsiveness, personal involvement, and compassion). Victor (technician — positive in 15+ reviews for cleanup, drying, communication). Lamar (technician — positive for punctuality, remediation work). Carmine (project lead — positive for assessments and proposals). Nick (crew lead — positive for efficiency and knowledge). Christian (technician — positive for helpfulness). Jorge (reconstruction lead — positive for renovation quality). Jean Carlo/Giancarlo (technician — positive for water restoration and cleanup). Rhamsis/Ramses (technician — positive for speed). Risa (office staff — positive for phone support and coaching). Wilbert/Wilberto (technician — positive for cleanup work).
At 5.0 stars across 323 reviews, this is one of the highest-rated restoration operations you will find in Northern NJ. Ask for Peter Kane directly if you want the owner involved. Request an itemized estimate before any work begins, and get your own mold test from an independent lab if you want unbiased results before agreeing to remediation.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company diagnosing the problem also profits from fixing it. Ask whether they will accept a third-party test result or recommend an independent inspector.
- Two one-star reviewers claim PuroClean inflated insurance estimates, leading to coverage cancellation or unexpected bills. The owner disputes both reviews as unverifiable and flags the reviewers as having no prior Google activity. The truth is unclear, but ask for an itemized estimate before work begins.
- The service area spans six counties across Northern NJ. That is a large territory for one franchise location. Confirm response time to your specific town before committing.
- This is a PuroClean franchise, not an independent company. Franchise operations can mean standardized pricing and processes, but also mean the local owner's quality may differ from other PuroClean locations reviewers may have experienced.