Provider profile
ServiceMaster by Replacements
Provider snapshot
What this listing says
Neptune Township and Shore-area homeowners dealing with post-flood mold who want a single company to handle water extraction, drying, and mold removal under one insurance claim.
Best for
- Homeowners in Monmouth, Union, or Ocean County who need mold removed after a water loss and want one company to handle both the water damage and the mold work.
- Property owners who want their insurance claim coordinated by the restoration company, since ServiceMaster by Replacements works as a preferred vendor for major carriers.
- Landlords or real estate agents who need fast turnaround on mold remediation to prepare a property for sale or occupancy.
About this company
ServiceMaster by Replacements is a family-owned ServiceMaster franchise based in Neptune Township, NJ. They started as a cleaning company and expanded into full-service disaster restoration in 2013 when they purchased the franchise. Their primary identity is water and fire damage restoration, with mold remediation as one piece of a broader service menu.
The company operates a 10,000-square-foot facility where they clean and restore damaged contents. Their mold process starts with infrared detection to locate hidden growth, followed by containment and treatment with anti-microbial cleaning agents. They handle both mold testing and remediation in-house. Their technicians hold IICRC credentials, and the company works as a preferred vendor for carriers including Liberty Mutual, Allstate, State Farm, Travelers, USAA, AIG, and Chubb.
The Conway family runs the business. Mike Conway shows up repeatedly in reviews as the point of contact who scopes jobs, sets expectations, and follows up. The company has operated for more than 30 years in the Monmouth County area and serves five counties across central New Jersey.
Services
Service area
Headquartered at 3535 NJ-66, Building 6, Neptune Township, NJ. Serves Monmouth, Union, Ocean, Somerset, and Morris Counties. Named service cities include Berkeley Heights, Chatham, Cranford, Freehold, Long Branch, Manchester, Matawan, Millburn, Morristown, Neptune, New Providence, Plainfield, Springfield Township, Toms River, and Union.
Review consensus
Mike Conway is the most frequently named person across reviews, praised for setting clear expectations, showing up on time, and walking homeowners through the restoration process. Multiple reviewers describe his calm, reassuring manner during stressful water and fire emergencies. The field crew — Elvis, Jorim, Luis, Nick, Erik, and Denis — earns consistent praise for polite, clean work. Several reviewers specifically mention that crews cleaned up daily and left the site orderly. Two reviewers (Jamie Platt, Bobby) specifically mention mold remediation jobs and describe the process as smooth. Nicole Tamburro noted that Mike scoped a mold job on Thursday and had a crew working by Friday. Real estate agent Donna Haigh described fast turnaround for a property sale.
0 found across 28 total reviews at 4.8★. No negative reviews (1-3 star) appeared in the last 18 months across 28 total reviews at 4.8 stars. This means there is no recent complaint data to assess patterns, staff issues, or service failures. One older review (J Taylor, 2023) references a customer service issue that the owner resolved, but no details are visible.
The review base skews heavily toward water damage and fire cleanup. Only two reviews explicitly mention mold work (Jamie Platt and Bobby in April 2026, Nicole Tamburro in November 2024). Most of the praise relates to flood response and fire damage mitigation, which tracks with their Google category listing as a water damage restoration service. Buyers hiring them specifically for mold should ask about mold-specific job volume.
Mike Conway (owner/project manager — overwhelmingly positive, named in 10+ reviews for scoping, communication, and follow-through). Erik/Eric (field tech — positive, praised for polite and clean work). Elvis (field tech — positive, named alongside crew). Luis (field tech — positive, named alongside crew). Jorim (field tech — positive, named alongside crew). Nick (field tech — positive, praised for professionalism). Jake (office/field — positive, praised for fire cleanup coordination). Jeff Hornlien (role unclear — positive, praised alongside Mike for house fire response). Denis (field tech — positive, paired with Erik). Stev David (field tech — positive, named in crew list).
If you hire ServiceMaster by Replacements for mold work, ask for Mike Conway to scope the job and get a written timeline. Their strength is coordinating multi-trade restoration projects under insurance claims. Because they test and remediate mold themselves, get an independent post-remediation verification test from a separate company before signing off on the work.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the company finding the mold is the same company billing to remove it. Consider getting an independent mold test before or after their work.
- Mold is not their primary focus. They are a full-service restoration company that handles water, fire, flood, biohazard, and hoarding jobs. If you want a mold-only specialist, this is not that.
- They claim coverage across five counties (Monmouth, Union, Ocean, Somerset, Morris) from a single Neptune Township office. Ask about response times for locations far from Route 66.
- With only 28 Google reviews, the sample size is small. The 4.8-star rating looks strong but reflects a limited number of customers who chose to leave feedback.