Provider profile
Kraus Restoration
Provider snapshot
What this listing says
Northern New Jersey homeowners dealing with water damage that led to mold, where a single company handling both cleanup and remediation under one contract simplifies a stressful situation.
Best for
- Homeowners in Morris, Bergen, Essex, or Passaic County who need emergency water extraction and drying after a pipe burst or basement flood.
- Property owners with water damage that has progressed to mold growth, where having one company handle both water mitigation and mold remediation reduces coordination headaches.
- Commercial property managers who need after-hours or evening mold remediation to minimize business disruption.
- Homeowners who want help navigating insurance claims — reviewers note that Kraus handles documentation and coordinates directly with adjusters.
About this company
Kraus Restoration is a Morristown-based restoration company that handles water damage, mold remediation, and fire cleanup across Central and Northern New Jersey. They operate under two NJ licenses — Kraus Builders Inc. and Kraus Restoration Corp — and claim IICRC certification for their technicians. Their primary identity is water damage restoration, with mold and fire as secondary services.
Their mold page describes a six-step process: inspection, containment, removal with EPA-registered solutions, HEPA filtration, sanitization, and final inspection with prevention guidance. They serve both residential and commercial properties, including basements, crawl spaces, offices, and apartment complexes. They offer flexible scheduling with evening and after-hours availability for commercial jobs. Nothing on their site points to unusual equipment or methods — the process described is standard for the industry.
The website claims over 25 years of experience and 200+ insurance partners. They operate out of an office at 92 North Main St in Windsor, NJ, though the business address on Google is listed as Morristown. The company appears to run dedicated two-person field crews — reviewers consistently name pairs like Johan and Fernando, Kendall and Eddie, or Carmelo and Ervin.
A 4.9-star rating across 180 Google reviews is unusually strong. Only one review in the last 18 months fell below 4 stars. The volume of named-crew praise suggests the field teams are a genuine strength, not just a marketing claim.
Services
Service area
Kraus Restoration is headquartered in the Morristown/Windsor, NJ area and serves Central and Northern New Jersey. They name Bergen, Morris, Essex, Passaic, Union, Middlesex, Somerset, Monmouth, Ocean, Mercer, Camden, and Hudson Counties, with specific city mentions including Morristown, Paramus, Hackensack, Newark, Clifton, Livingston, Montclair, and Jersey City. They also claim to serve Eastern Pennsylvania, though no specific PA locations are named.
Review consensus
Reviewers consistently name specific two-person crews and praise them by name. Johan and Fernando are the most frequently mentioned pair, appearing in at least 10 reviews for fast, clean remediation work. Kendall and Eddie draw similar praise for mold containment and demolition, with multiple reviewers noting they built containment barriers and kept work areas spotless. Neil stands out as an estimator or project manager — reviewers describe him as patient, detailed in his explanations, and calming during stressful situations. Valery Miranda is praised for coordinating logistics, insurance claims, and communication from start to finish. Carmelo and Ervin are another crew pair noted for detail-oriented work. Across all reviews, the most common themes are speed of response, clean jobsites, and willingness to explain the process step by step.
1 found across 180 total reviews at 4.9★. The single recent negative is a 2-star review, not a 1-star. The reviewer said the work itself was good but that a crew member named Dennis was rude and spent time on his phone. The reviewer contrasted Dennis with an unnamed coworker who performed well. This is a one-off complaint from a single-review account with zero likes. The business did not respond.
Kraus runs dedicated two-person field crews, and reviewers consistently name both crew members. This structure means your experience depends heavily on which pair shows up. The praised crews — Johan/Fernando, Kendall/Eddie, Carmelo/Ervin — appear repeatedly with uniformly positive feedback. Dennis, from the sole negative review, does not appear in any positive reviews.
Johan (field crew — positive), Fernando (field crew — positive), Kendall (field crew — positive), Eddie/Eddy (field crew — positive), Carmelo/Carmello (field crew — positive), Ervin/Irving (field crew — positive), Neil/Nei (estimator/project manager — positive), Anthony (field crew — positive), Odessa (field crew — positive), Andrew (field crew — positive), Eric (field crew — positive), Valery Miranda (coordinator — positive), Scott (flooring — positive), Chloe (rep — positive), Jeff (estimator — positive), Brian (field crew — positive), Davin (field crew — positive), Jimmy (field crew — positive), Dennis (field crew — negative), Tony (management — positive).
At 4.9 stars across 180 reviews, the field crews are clearly a strength. Ask for Johan and Fernando or Kendall and Eddie by name if scheduling allows. Get an independent mold assessment before agreeing to remediation work, since Kraus does both testing and removal.
Keep in mind
- Kraus does both mold testing and mold remediation. That creates a conflict of interest: the same company identifying the problem is also selling the fix. Consider getting an independent mold test before committing to their remediation work.
- The website claims service across 12+ NJ counties and into Eastern Pennsylvania, which is a very broad footprint for a company based in the Morristown/Windsor area. Ask whether your location falls within their regular service zone or would be treated as a distant call.
- Their Google listing says Morristown, their contact page says Windsor, NJ. The two addresses are about 50 miles apart. Confirm which office would dispatch to your area.
- Only one negative review in 18 months, but the business did not respond to it. With a 0% owner response rate on negatives, there is no public signal of how they handle complaints.