Provider profile
Service Resource Llc
Provider snapshot
What this listing says
Middletown Township homeowners dealing with water damage or mold who want an owner-operated restoration company with in-house reconstruction and financing options.
Best for
- Homeowners in Middletown Township and surrounding Monmouth County areas who need water damage or mold work handled quickly by an owner who shows up personally.
- Buyers who want one company to handle the full cycle — water extraction, mold removal, and reconstruction — without coordinating multiple contractors.
- Homeowners without insurance coverage who need affordable out-of-pocket pricing or financing for restoration work.
- Anyone dealing with an emergency water event who needs a same-day or next-day response, including evenings and weekends.
About this company
Service Resource & Restoration is an owner-operated restoration company based in Middletown Township, NJ. Richard Marshall runs the operation hands-on — he shows up to estimates, does much of the work himself, and reviewers consistently mention him by name. The company handles water damage, mold remediation, and reconstruction under one roof, which means they can take a project from emergency water extraction through drywall replacement and finishing.
What stands out here is the scope of work they take on beyond mold and water. Multiple reviewers describe full kitchen remodels, bathroom renovations, and general contracting projects completed by Rich. The website lists mold-specific steps including sealing off affected areas, installing air filters, cleaning air ducts, and applying antimicrobials. They also offer financing through Enhancify and provide affordable out-of-pocket pricing for homeowners without insurance.
Marshall appears to be both the face and the workforce of this company, with Sam as a named team member on larger jobs. Several reviews mention Rich responding to after-hours calls and arriving within 24 hours for emergencies. The company operates seven days a week with hours listed from 8 AM to 10 PM.
A perfect 5.0 rating across 74 Google reviews is unusual for any contractor. That volume is not massive, but it is enough to make the absence of any negative reviews statistically notable. Either the company is genuinely delivering at a high level across every job, or dissatisfied customers are not leaving reviews.
Services
Service area
Based in Middletown Township, NJ. Reviews come from homeowners in Howell, Westfield, Somerville, and Ocean Gate, suggesting a service area that spans much of central New Jersey and parts of Monmouth County. The website says they serve Middletown and surrounding areas without specifying exact boundaries.
Review consensus
Rich Marshall dominates the reviews — nearly every one of the 74 reviews mentions him by name. Reviewers praise his communication above all: he explains what he is doing, answers questions, responds to texts quickly, and follows up after work is done. Multiple reviewers highlight his honesty and fair pricing, with several noting he came in at or below the quoted price. Andrew E. specifically credited him for crediting back a $150 garbage removal charge when he combined it with their existing haul. Sam appears alongside Rich on larger jobs, with marie knochenhauer and Susan Bruce both praising the pair's work quality. Several reviewers describe Rich arriving within 24 hours for emergencies, including late-night pipe bursts and holiday calls.
0 found across 74 total reviews at 5.0★. No negative reviews found in the last 18 months. With 74 total reviews at a 5.0 rating, there is nothing to analyze here. This is either a genuinely well-run operation or a review profile that does not reflect the full range of customer experiences.
The review profile is remarkably uniform — 74 reviews, all 5 stars, nearly all mentioning Rich by name. This pattern is consistent with a small owner-operated business where the owner personally manages every customer relationship. It also means the reviews may be self-selecting: customers who had a negative experience with a friendly, personable owner may be less likely to leave a critical review. The absence of any 2, 3, or 4-star reviews is itself unusual and worth noting.
Rich / Richard / Richie Marshall (owner — uniformly positive across nearly all reviews). Sam (team member — positive, mentioned by marie knochenhauer and Susan Bruce for quality work).
If you hire this company, you are hiring Rich Marshall. Ask for him directly and confirm he will be on your job. Get an independent mold assessment before signing a remediation contract, and ask Rich to walk you through his specific remediation steps and equipment before work begins.
Keep in mind
- They do both mold testing and mold remediation. When the same company tests for mold and then sells you the remediation, there is a financial incentive to find problems. Consider getting an independent mold test before committing to their remediation work.
- This is a small operation built around one person. Rich handles estimates, project management, and much of the labor. If he is booked up or unavailable, it is unclear who fills in or how that affects timelines.
- The website is thin on specifics about equipment, certifications, or remediation methodology. You will need to ask directly about what drying equipment they use and what credentials they hold.
- Their Google category is water damage restoration, and many reviews describe general contracting and remodeling work. Mold remediation is one part of a broader business, not their sole focus.