Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Long Branch and Monmouth County homeowners dealing with water damage that needs same-day plumbing repair and restoration from one crew, available around the clock.
Best for
- Long Branch and Monmouth County homeowners who need water damage restoration and mold remediation handled by the same company that fixes the plumbing problem
- Property owners facing after-hours emergencies who need a crew dispatched at any hour, any day of the year
- Commercial property managers who need a single vendor for plumbing, water damage, and mold work across a large New Jersey service area
- Homeowners who want insurance documentation handled as part of the restoration process
About this company
Roto-Rooter's Long Branch office is a franchise location of the national chain that has operated since 1935. Based at 23 Emmons St in Long Branch, this location covers Monmouth County and stretches across nine surrounding counties in northern and central New Jersey. Manager Scott Jackson runs the office, and the plumbing license is held by John Lucchese.
What makes this location stand out for mold work is the pipeline from plumbing to water damage to remediation under one company. When a pipe bursts, the same call brings a plumber to stop the leak, a restoration crew to extract water and dry the structure, and a remediation team to address mold growth. The website describes containment, removal of affected materials, surface treatment, and post-remediation verification. Their technicians hold IICRC credentials for water damage restoration. They also handle dehumidification, air purification, and insurance documentation.
This is a national franchise, not a local independent. That means standardized processes and 24/7 dispatch, but also franchise-model pricing that multiple reviewers have called high. The Long Branch office serves residential and commercial properties and advertises free estimates with no trip charge.
4.9 stars across 578 Google reviews is a strong rating for a high-volume franchise operation. Most reviewers praise individual technicians by name and describe fast response times, which suggests the field crews are a strength even when pricing draws complaints.
Services
Service area
Headquarters in Long Branch, NJ (Monmouth County). Serves nine additional counties: Essex, Hudson, Mercer, Middlesex, Somerset, Union, Bergen, Passaic, and Hunterdon. Named cities include Jersey City, Bayonne, West Orange, Bridgewater, Princeton, New Brunswick, Old Bridge, Woodbridge, and Freehold. This is a broad footprint for a single office, spanning most of northern and central New Jersey.
Review consensus
Abdou is the most frequently named technician, praised across at least six reviews for fast work, friendliness, and going beyond the scope of the call. Wojciech draws similar praise from at least five reviewers for clear explanations, efficiency, and honest assessments of pipe conditions. Damere earned strong mentions for staying late to finish a water heater installation and for taking ownership of problems left by other techs. Jean-Claude, Jaelin, Kyle, Arlou, and Anthony each appear in positive reviews for responsiveness and clear communication. Across the board, reviewers highlight fast arrival times, willingness to explain the work, and same-day resolution.
5 found across 578 total reviews at 4.9★. Pricing disputes dominate. Hobby Jack described a kitchen strainer replacement quoted at $450 that ended at $650 after the technician added $300 in materials purchased at Home Depot, including a drain cleaner the customer did not request. The owner response praised the service without addressing the pricing complaint. Jess Contreras paid over $2,000 for a toilet issue that recurred within two months and was told the warranty was 30 days, contradicting the technician's verbal one-year guarantee. John Napolitani paid $650 for a 45-minute visit and says the manager promised a partial refund that never arrived. Zachary Nelson, a Local Guide with 41 reviews, described an upsell attempt without the tech first understanding the problem; the owner response thanked him for a 5-star rating despite the 1-star review. Deborah Damiano, also a Local Guide, paid $12,000 for work that left a hole in her driveway 10 days later with no response to calls or texts; the owner response praised the experience without acknowledging the incomplete work.
Every owner response comes from Pat Swanson, Customer Satisfaction Manager, and follows a near-identical template. Several responses misfire: Zachary Nelson's 1-star review received a thank-you for a 5-star rating, and Deborah Damiano's complaint about a $12,000 unfinished job received a response praising the experience. This pattern suggests automated or bulk reputation management rather than individual complaint engagement. The disconnect between field technician quality (consistently praised) and back-office follow-through (pricing disputes, broken refund promises, template responses) points to a franchise-model gap where the crews are strong but the billing and customer service layers underperform.
Abdou (technician — praised in 6+ reviews for fast, friendly service). Wojciech (technician — praised in 5+ reviews for clear explanations and efficient work). Damere (technician — praised in 4 reviews for going above and beyond, including a 3-star review that singled him out as the one who saved the day). Jean-Claude (technician — praised for thoroughness). Jaelin (technician — praised for skill and reliability). Kyle (technician — praised for professionalism). Arlou (technician — praised for helpfulness). Anthony (technician — praised for courtesy and problem-solving). Ali (technician — mentioned positively in a 2-star review). Dmitriy (technician — praised for friendliness in a review that turned negative due to unfinished follow-up work). Pat Swanson (Customer Satisfaction Manager — responds to all negative reviews with template language). Scott Jackson (Manager — named on location page).
The field technicians at this location are genuinely strong, and 4.9 stars across 578 reviews reflects real consistency on the service side. The risk is pricing. Ask for an all-in written estimate before any work starts, confirm what materials cost, and get warranty terms on paper. If you need after-hours plumbing-to-mold service and want one company handling everything, this location delivers on speed and execution. Request Abdou, Wojciech, or Damere by name if your schedule allows.
Keep in mind
- Pricing is the dominant complaint. Multiple reviewers describe final bills that exceeded initial quotes by hundreds of dollars, with add-on charges for materials and services not discussed upfront. Get the full price in writing before work begins.
- This is a national franchise. Service quality depends on which technician arrives. Reviewers who name specific techs are overwhelmingly positive, but the few negative experiences describe very different interactions.
- One reviewer reported a verbal warranty of one year that the company later said was 30 days. Get warranty terms documented in your service agreement before paying.
- The service area spans 10 counties across northern and central New Jersey. Response times to locations far from Long Branch may differ from what nearby customers experience.
- Mold remediation is one service among many here. This is primarily a plumbing and water damage company, not a mold specialist. Ask how many mold jobs this specific office handles per month.