Provider profile
SERVPRO of Western Essex County
Provider snapshot
What this listing says
Western Essex County homeowners dealing with water damage that has led to mold, who want a single SERVPRO franchise (Team Spinner) to handle extraction, remediation, and reconstruction under one roof.
Best for
- Homeowners in Livingston, Caldwell, Millburn, Short Hills, or surrounding western Essex County towns who need mold remediation tied to water damage.
- Buyers who want one company to handle the full sequence: water extraction, mold cleanup, and structural repair without coordinating multiple contractors.
- Commercial property managers (healthcare, retail, hospitality) who need a restoration company that responds to emergencies around the clock.
- Insurance claimants who want help navigating the paperwork — multiple reviewers specifically mention Team Spinner coordinating with their insurance companies.
- Homeowners dealing with basement flooding after storms who need same-day response and subsequent mold prevention.
About this company
SERVPRO of Western Essex County operates out of Livingston, NJ, as part of the "Team Spinner" franchise group run by Karl Spinner. Mold is one piece of a broader restoration operation: they handle water damage extraction, fire damage cleanup, mold remediation, storm restoration, and full construction rebuilds. They serve both residential and commercial clients across western Essex County.
On the mold side, their website describes a multi-step process: containment to isolate affected areas, air scrubbers and HEPA vacuums for filtration, antimicrobial treatments on mold colonies, and removal of porous materials like drywall and carpet when needed. They also do mold inspections and sampling on-site. Nothing here is unusual for a SERVPRO franchise — these are standard methods across the brand — but the in-house construction arm means they can tear out and rebuild damaged areas without subcontracting.
Team Spinner holds NJ residential contractor license 13VH05524400 and references IICRC training on their website. The SERVPRO brand has operated since 1967, though the specific franchise tenure for this location is not stated. Karl Spinner's name appears repeatedly in reviews as the owner customers interact with directly.
4.9 stars across 88 Google reviews is an unusually strong rating. Only one review sits below 4 stars, and that review contains no text. The volume is modest but the consistency is notable — repeat customers show up in the review history, which suggests the rating reflects genuine satisfaction rather than a thin sample.
Services
Service area
Based in Livingston, NJ (513 W. Mt. Pleasant Ave). Serves western Essex County towns including Caldwell, Millburn, Fairfield, Roseland, Cedar Grove, North Caldwell, West Caldwell, Essex Fells, and Short Hills. Reviews also mention jobs in Chatham, Westfield, Cranford, Maplewood, Newark, West Orange, Red Bank, and Yardville — some of which fall outside Essex County, suggesting the Team Spinner franchise group covers a broader geographic range than the Western Essex County name implies.
Review consensus
Karl Spinner draws the most mentions as the owner — reviewers describe him as responsive and personally involved. Hector earned praise from Robert G for his evaluation work and from David Troll for courteous on-site communication. Freddy led a team that Lyudmila Tyurina called pleasant and hardworking. Chris and Randy handled project management on a condo restoration that Jerry described as treating repairs like their own home. Antonio and his crew were praised by Tom Q for fast water extraction from a bathroom leak. The office staff gets consistent mentions for being courteous and helpful. Speed of response is the dominant theme: multiple reviewers say the team arrived the same day they called.
1 found across 88 total reviews at 4.9★. The single 1-star review (from Zoe gomez, June 2025) contains no text at all. The reviewer has only one Google review on their account. The owner responded within a day saying they could not find any record of working with this person and asked whether the review was posted in error or meant for a different SERVPRO location. Without any complaint text or service details, this review provides no actionable information about the company's work quality.
The review base skews heavily toward water damage and flooding scenarios — basement floods from storms, pipe bursts, sump pump failures, and water heater leaks. Mold remediation is listed as a service but almost no reviewers describe a mold-specific job. This means the 4.9-star rating reflects water damage restoration performance, not necessarily mold work. The owner responds to negative reviews with specific, personalized detail rather than a template, though with only one negative review in the last 18 months, that is a single data point.
Karl Spinner (owner — positive, mentioned by Angela R, Doug P, nicholas buroczi, Jack Concordia, Robert Allen). Hector (on-site technician/evaluator — positive, mentioned by Robert G on homepage and David Troll). Chris (project manager — positive, mentioned by Jerry). Randy (project manager — positive, mentioned by Jerry). Antonio (crew member — positive, mentioned by Tom Q). Freddy (team lead — positive, mentioned by Lyudmila Tyurina). Emanuel (repair technician — positive, mentioned by tony sr123).
With 87 five-star reviews and a single textless one-star, Team Spinner has an almost spotless track record on water damage work. Ask specifically about their mold remediation experience and recent mold jobs, since the reviews do not confirm that track record for mold. If you go with them for mold work, get an independent test first to offset the testing-and-remediation conflict.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation services.
- This is a franchise operation. The website references both SERVPRO of Western Essex County and SERVPRO of Central Union County under the Team Spinner umbrella. Make sure you know which crew and location will handle your job.
- The service area lists 10 towns across western Essex County. Confirm your specific address falls within their primary coverage zone before scheduling.
- Their website is heavy on SERVPRO brand language and light on specifics about this franchise's own equipment, staffing levels, or turnaround times. Pin down the details in your initial call.
- Nearly all reviews focus on water damage work. Mold-specific feedback is scarce in the review history, so you cannot gauge mold remediation quality from customer experiences alone.