Provider profile
PuroClean of Livingston
Provider snapshot
What this listing says
Essex County homeowners dealing with water damage or post-flood mold, especially those who want a franchise operation that won back-to-back national Franchise of the Year awards under local owner Nelson Rivera.
Best for
- Livingston and Essex County homeowners facing basement flooding or sump pump failure who need same-day water extraction and drying.
- Property owners who want a single company to handle everything from water removal through mold remediation and reconstruction.
- Commercial property managers needing 24/7 emergency response with insurance documentation support.
- Homeowners dealing with fire or smoke damage who need contents pack-out, cleaning, and deodorization.
- Buyers who value a franchise-backed operation with a named local owner and consistent crew.
About this company
PuroClean of Livingston is a national franchise location in Livingston, NJ, owned by Nelson Rivera. The franchise serves Essex County and surrounding areas, handling water damage, fire and smoke restoration, mold remediation, biohazard cleanup, and reconstruction. Their primary identity is a full-service restoration company where mold work is one piece of a broader damage recovery operation.
On the equipment side, the website describes a proprietary QuickDry System that uses infrared cameras, moisture meters, and desiccant dehumidification for structural drying. For mold work, they describe using HEPA air filtration devices, HEPA vacuums, and EPA-registered disinfectants. They also reference a specialty hardwood floor drying panel system. The website recommends third-party clearance testing after mold remediation, which is a positive signal even though the company also does its own testing.
This location won back-to-back PuroClean Franchise of the Year awards (2024 and 2025). They are IICRC-trained and EPA Lead Safe designated. The team runs community engagement activities, including volunteering at ArcMorris' Paradise Farm and donating air scrubbers to local businesses during the 2024 wildfires.
A perfect 5-star rating across 125 Google reviews is unusual. It reflects a team that consistently earns high marks for communication, speed, and empathy during stressful situations. Reviewers spanning from 2023 through early 2026 name specific crew members and describe detailed interactions, which makes the volume harder to dismiss as inflated.
Services
Service area
Headquartered in Livingston, NJ. Primarily serves Essex County including Livingston, Florham Park, East Hanover, Roseland, Millburn, Short Hills, West Orange, West Caldwell, Essex Fells, Verona, Montclair, Glen Ridge, Bloomfield, South Orange, Maplewood, Belleville, Nutley, Cedar Grove, and Orange. The company states an open territory model and willingness to travel outside this area, with one reviewer in Dingmans Ferry, PA noting they responded within two hours.
Review consensus
Maribel Ruiz is the most frequently named employee, appearing in reviews spanning 2023 through 2025 as a crew lead and coordinator. Reviewers describe her as organized, communicative, and detail-oriented. Alfonso Rivera draws similar praise as a crew chief known for going above and beyond, named across multiple years of reviews. Omar is praised for knowledge, patience, and honesty during inspections, with one reviewer noting he spent over an hour on an investigation. Daniel is recognized for efficiency and on-site guidance during water damage jobs. Gilbert Hernandez earned praise for donating air scrubbers to local businesses during the 2024 wildfires. Reviewers consistently highlight fast response times, clear communication, insurance assistance, and empathy during stressful situations. Multiple reviews describe same-day or next-day response to emergencies.
0 found across 125 total reviews at 5★. No 1-star reviews found in the last 18 months. The review record contains no negative complaints to analyze.
The uniformly positive review history across 125 reviews is notable. Every review in the scraped sample is 5 stars, which is rare for a restoration company handling emergency work. The reviews span three years and name over a dozen individual employees in specific job contexts, which makes a coordinated fake review campaign less likely. The franchise's back-to-back Franchise of the Year awards suggest the parent company also recognizes this location's performance. One structural factor: as a franchise with national systems for training and insurance coordination, the operation benefits from standardized processes that reduce the kinds of communication failures that typically generate complaints at independent shops.
Maribel Ruiz (crew lead/coordinator — praised repeatedly across 10+ reviews for organization, communication, and remediation quality). Alfonso Rivera (crew chief — praised repeatedly for going above and beyond, named by multiple reviewers). Omar (technician/inspector — praised for knowledge, patience, and honesty). Daniel (technician — praised for efficiency and on-site guidance). Gilbert Hernandez (team member — praised for wildfire response and community support). Donald Ferris (technician — praised for managing workload and insurance coordination). Victor Rivera (crew member — praised for work ethic). Efrain (crew member — praised for thoroughness). Manny (crew member — praised alongside Omar). Jade (crew member — praised for making the process easy). Carmine (crew lead — praised for stress-free experience). Tiana Rivera (crew member — praised for cleaning work). Justin (crew member — praised alongside Alfonso and Mariel). Hector (crew member — praised for communication). Nelson Rivera (owner — praised for hands-on involvement and insurance coordination). Brian (crew member — praised for cleanup). Ram (crew member — praised for cleanup). Jordy (crew member — praised alongside Donald). Luis (crew member — praised for timeliness). Rafael (crew member — praised for cleanup). Anthony (office staff — praised for coordination). Nay (crew member — praised for work quality).
With 125 reviews and a perfect 5-star rating, this team has an unusually strong track record. Ask for Maribel Ruiz or Alfonso Rivera if your job involves hands-on remediation. Get an independent mold inspection before agreeing to remediation work, since the company does both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial incentive to find problems they get paid to fix. Their website does recommend third-party clearance testing after remediation, but you should get an independent inspection before committing to remediation work.
- This is a franchise operation. While locally owned by Nelson Rivera, the processes, pricing systems, and branding follow PuroClean's national framework. That means consistency but less flexibility than an independent operator.
- The website claims an open territory model and willingness to service jobs outside their primary Essex County area. Confirm response time and crew availability for locations far from Livingston.
- Most reviews describe water damage and fire restoration work. Fewer reviews mention mold-specific projects, so the review record is stronger for water damage than for standalone mold remediation.
- As a full-service restoration company, mold remediation is one of several service lines. If you want a company that focuses exclusively on mold, this is not that.