Provider profile
MSR Restoration
Provider snapshot
What this listing says
South Jersey and Greater Philadelphia homeowners dealing with mold found during a real estate transaction, where MSR's two-office setup and tight-deadline track record matter.
Best for
- Homeowners in South Jersey or the Greater Philadelphia area who need mold remediation tied to a real estate closing on a tight deadline.
- Sellers or buyers whose home inspection flagged mold in an attic, basement, or crawl space and need a fast turnaround to keep a deal on track.
- Anyone who wants a mold company that will look at photos first and tell you honestly whether an on-site visit is even necessary.
- Properties needing both remediation and hoarding cleanout from a single contractor.
About this company
MSR Restoration is a mold-focused outfit operating out of two offices — Haddon Township, NJ and Philadelphia, PA — serving both sides of the Delaware River. They handle inspection, remediation, and hoarding cleanout. The company is heavily embedded in the real estate transaction pipeline: a large share of their reviews come from agents and sellers dealing with mold findings during home inspections.
Their documented process includes containment, HEPA filtration, negative air machines, antimicrobial application, and encapsulation. They use infrared cameras and moisture meters for detection. They also offer crawl space insulation and dehumidification recommendations. The hoarding cleanout service is unusual for a mold company — most competitors do not offer it.
Bill Gillon appears to be the primary owner and point of contact on the NJ side, with Jerry handling operations as well. Paul handles testing and field assessments. The company holds contractor licenses in both Pennsylvania (PA #144264) and New Jersey (NJ #13VH09779500), and they offer free evaluations.
At 4.9 stars across 44 Google reviews with zero negatives in the last 18 months, MSR's rating is unusually strong. The volume is modest, but the consistency is notable — nearly every reviewer mentions honest pricing and no upselling.
Services
Service area
MSR Restoration operates from two offices: Haddon Township, NJ (856-408-0532) and Philadelphia, PA (267-307-8934). They list service pages for over 20 communities across South Jersey and the Greater Philadelphia suburbs, including Medford Lakes, Barrington, Deptford, Ewing, Pitman, and Mullica Hill in NJ, and Havertown, Bryn Mawr, Wayne, Horsham, Newtown, and Blue Bell in PA.
Review consensus
Bill Gillon is the most frequently named person across reviews. Reviewers consistently describe him as honest, knowledgeable, and willing to save customers money — multiple people report that Bill looked at photos and told them they did not need remediation at all. Jerry draws praise for responsiveness and workmanship, particularly from real estate agents who use MSR repeatedly. Paul is noted for clear, patient explanations during testing and inspections. Competitive pricing comes up in nearly every review, with several reviewers mentioning MSR came in significantly lower than other quotes. The crew's cleanliness during and after work is a recurring theme.
0 found across 44 total reviews at 4.9★. No negative reviews found in the last 18 months. With 44 total reviews at 4.9 stars, there are no complaint patterns to assess from the available data.
MSR's review base skews heavily toward real estate transactions. Many reviewers are agents, and the praise centers on tight-deadline performance and competitive pricing against other quotes. This suggests the company has built its business around the transaction pipeline — fast turnaround, cooperative with agents, priced to close deals. That is a genuine strength for that use case, but the reviews may not fully represent the experience of a homeowner dealing with a slower, non-transaction mold problem.
Bill Gillon (owner — praised repeatedly for honesty, knowledge, willingness to save customers money, and responsiveness). Jerry (owner/operations — praised for responsiveness, workmanship, and patience with rescheduling). Paul (testing/inspections — praised for clear explanations and thoroughness).
If you are in a real estate transaction and need mold remediation done quickly and at a competitive price, MSR has a strong track record for exactly that scenario. Ask for Bill or Jerry directly. Since they do both testing and remediation, bring an independent test result if you want an unbiased scope of work.
Keep in mind
- MSR does both mold testing and remediation, which is a conflict of interest. The same company that tells you whether you have a problem also profits from fixing it. Consider getting an independent inspection before committing to their remediation scope.
- With 44 reviews, the sample size is relatively small. The 4.9 rating is strong but based on fewer data points than larger operations in the market.
- Their service area spans a wide geographic footprint across South Jersey and the Greater Philadelphia suburbs. Confirm they can reach your location without extended lead times.
- The website mentions eco-friendly and non-toxic cleaning solutions but does not name specific products or brands. Ask what chemicals they plan to use in your home.