Provider profile
PuroClean of Garfield
Provider snapshot
What this listing says
Garfield and southern Bergen County homeowners dealing with water or sewage damage who want an owner-operated PuroClean franchise with a 5.0 Google rating across 44 reviews.
Best for
- Garfield, Passaic, Clifton, and Wallington homeowners needing emergency water damage restoration with 24/7 availability.
- Property owners whose insurance company has referred them to a restoration provider and want a company experienced in working with carriers.
- Homeowners dealing with sewage backups who need a crew that handles both extraction and disinfection.
- Commercial property managers in southern Bergen or Passaic County needing mold remediation or fire cleanup with insurance documentation.
About this company
PuroClean of Garfield is a franchise restoration company based at 66 Palisade Ave in Garfield, NJ, owned and operated by George and Kristel Kidonis. Their primary work is water damage mitigation, but they also handle mold remediation, fire and smoke restoration, and biohazard cleanup for both residential and commercial properties.
Their website lists thermal imaging, moisture meters, desiccant dehumidification, hydroxyl generators, and EPA-registered disinfectants as part of their equipment. They hold IICRC credentials. For fire damage, they offer smoke odor removal using ozone generators and hydroxyl generators, pack-out and contents cleaning, and board-up services. They handle sewage backups as well, which several reviewers confirm.
George and Kristel run the operation directly. Multiple reviewers mention George showing up personally to assess damage, explain the process, and stay involved throughout. The franchise is part of the PuroClean national network (founded 2001), which gives them access to standardized processes and insurance company relationships. Several reviewers note their insurance company referred them to PuroClean specifically.
A 5.0 rating across 44 Google reviews with zero negative reviews in the recent window is unusual for any restoration company. The review base includes several Local Guides and multi-review accounts, which adds credibility. Most reviews describe water damage scenarios — basement floods, burst pipes, water heater leaks — with a handful covering fire damage and mold.
Services
Service area
Headquartered in Garfield, NJ. Their service area page lists Garfield, Clifton, Elmwood Park, Passaic, Paterson, and Wallington. Reviews confirm work in those areas plus at least one job in the Bronx. The website broadly claims New Jersey coverage, but the review footprint stays within Bergen and Passaic counties.
Review consensus
George Kidonis is named in the majority of reviews, consistently praised for showing up personally, explaining every step, and being responsive by phone. Kristel Kidonis is named in several reviews as equally communicative and knowledgeable. Matt is mentioned by name in two reviews as a key field employee who handled on-site work. Reviewers repeatedly highlight fast response times, clean work sites, and crews who were respectful of their homes. Multiple reviewers specifically mention that their insurance company referred them to PuroClean, and several describe the company helping navigate claims.
0 found across 44 total reviews at 5.0★. No negative reviews found in the 18-month review window. Across all 44 reviews at a 5.0 rating, there are zero 1-star, 2-star, or 3-star reviews in the available data.
A notable cluster of over 10 five-star reviews appeared on October 29, 2024, many from accounts with low review counts. This pattern is consistent with an organized review solicitation effort — common among franchise businesses after a launch period. It does not necessarily indicate fake reviews, but it means the 5.0 rating reflects a curated sample more than organic accumulation. The reviews that include specific project details (water heater leaks, basement floods, sewage backups) are more informative than the short generic ones.
George Kidonis (owner — consistently positive, named in 25+ reviews for responsiveness, knowledge, and personal involvement). Kristel Kidonis (co-owner — positive, praised for clear communication and explaining the process). Matt (field technician — positive, mentioned for on-site work quality in sewage and water damage jobs).
If you are in Garfield or nearby towns and need water damage or mold work, ask for George directly — reviewers consistently say he stays involved from assessment through completion. Get a separate mold inspection before agreeing to remediation, since they do both. Ask about crew assignments upfront so you know who will be on site.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that identifies a mold problem profits from fixing it. Ask whether they will accept a third-party test result or recommend an independent inspector.
- This is a franchise operation. While George and Kristel run the local office, the brand, processes, and pricing structure come from the PuroClean corporate system. Franchise operations can have turnover in field crews even when ownership is stable.
- Their website claims service across a broad area of New Jersey, but their address and reviews center on Garfield and nearby Bergen/Passaic County towns. Confirm response times if your property is outside that core zone.
- With 44 reviews and a 5.0 rating, there are no negative data points to assess. A cluster of reviews appeared on October 29, 2024 (over 10 reviews on a single day), which is common when businesses ask satisfied customers to leave reviews but worth noting.