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What this listing says
Bergen County homeowners dealing with water damage or basement mold who want a restoration company that handles insurance coordination and offers air quality testing and swab testing in-house.
Best for
- Bergen County homeowners with water damage or basement flooding who need same-day emergency response and insurance coordination handled for them.
- Residential property owners who want mold testing (air sampling or swab testing) and remediation from a single company, understanding the conflict-of-interest tradeoff.
- Commercial property managers in northern New Jersey dealing with water intrusion across office, retail, or warehouse spaces.
- Homeowners whose insurance company assigned a restoration contractor and who want to understand what to expect from this particular firm.
- Buyers who value 24/7 availability and a company that sends multiple follow-up visits to confirm drying is complete.
About this company
The Restoration Group operates out of Fair Lawn, New Jersey, and serves Bergen County and surrounding areas as a full-service restoration company. Their primary business is water damage restoration, but they run dedicated mold services including basement remediation, crawl space remediation, air quality testing, and surface swab testing. They also handle fire damage, storm damage, sewage cleanup, biohazard work, and odor removal. They display an IICRC logo on their website and describe using antimicrobial solutions and dehumidification equipment.
The notable thing here is the breadth of services under one roof. They do both mold testing and mold remediation, which means the same company that tells you whether you have a problem also profits from fixing it. They also offer insurance claim coordination, working directly with carriers to manage the paperwork and approval process. Their website claims 24/7 availability and mentions serving commercial properties from offices to hospitals.
They claim to have been in the industry for over a decade. Their listed address is in Fair Lawn, but their Google Maps listing points to Maywood, NJ. Their service area page claims coverage across all 21 New Jersey counties, plus parts of Pennsylvania and New York including Manhattan, Brooklyn, and Staten Island.
At 4.8 stars across 130 Google reviews, The Restoration Group sits in strong territory. Most reviewers describe fast response times and clean work sites. The volume and consistency suggest a company that handles a high number of insurance-referred jobs and generally executes them well.
Services
Service area
Headquartered in Fair Lawn, New Jersey (Bergen County), with a Google listing also pointing to Maywood, NJ. Their website claims coverage across all 21 New Jersey counties, plus Philadelphia-area counties in Pennsylvania and parts of New York City including Manhattan, Brooklyn, and Staten Island. That is an extremely broad footprint. Confirm crew availability and response time for locations outside Bergen County.
Review consensus
Speed dominates the positive reviews. Reviewers consistently describe same-day or next-day response, with crews arriving within an hour in some cases. Kevin, a mitigation worker, drew specific praise for protecting parquet floors and granite countertops during inspection. Nick, a project manager, was called a "true leader" for communication throughout a water damage project. Rami and Domingo earned praise for supportive guidance and clean work. Dov, an adjuster, was noted for clearly explaining the remediation process. Robert was praised for partial flooring removal. Multiple reviewers mention crews laying down plastic sheeting to protect surfaces, returning for follow-up drying visits, and leaving work areas clean.
5 found across 130 total reviews at 4.8★. Anthony Wohlrab posted two reviews (February 2025 and January 2026) describing the same unresolved situation: field workers who spoke no English, damage to his vanity and bathroom tile during restoration, a dehumidifier left without a leak tray that caused additional kitchen damage, and a broken refrigerator water line. He says a supervisor promised repairs for over a year with no resolution. The owner posted a detailed response acknowledging the issues but the reviewer's updated review suggests nothing changed. Beryl Strongwater described crews working at a neighbor's insurance-assigned job who moved too slowly, left soaking wet rugs in place after removing fans, ignored an active leak until confronted, and packed house keys into unmarked boxes. Laurie Webke reported items discarded without permission during a basement flood cleanup, boxes half-filled and mislabeled as "books" or "vase" regardless of contents, and items buried under floor-to-ceiling stacked boxes. Heba Girgis, a remote landlord in Texas, received five separate phone calls asking the same questions before Keith in operations canceled the sewage backup appointment entirely, apparently because no one would be on-site. The owner response confirmed their policy requires someone present but acknowledged the communication was poor.
Four of the five negative reviews involve insurance-assigned work where the homeowner did not personally choose The Restoration Group. This is a structural pattern: when the insurance company sends the contractor rather than the homeowner selecting them, accountability dynamics shift. The complaints center on content handling (packing, labeling, item preservation) and follow-through on damage caused during work rather than on the core restoration itself. The owner responds to most negatives with detailed, personalized replies that acknowledge specific issues, but at least one case (Anthony Wohlrab) shows no resolution despite a year of follow-up.
Kevin (mitigation worker — positive), Nick (project manager — positive), Rami (team member — positive), Domingo (team member — positive), Dov (adjuster — positive), Robert (team member — positive), Keith (operations — negative, canceled appointment after multiple calls).
For the core restoration work, water extraction and drying, this company gets consistently strong marks. Ask for Nick or Dov to manage your project if you want clear communication. Before work begins, document your belongings with photos and explicitly tell the crew what should not be moved or discarded. If they find mold during a water job, get a second opinion from an independent testing firm before agreeing to remediation.
Keep in mind
- They do both mold testing and mold remediation. The company that diagnoses your mold problem also sells the fix. Consider getting an independent test to confirm their findings before authorizing remediation work.
- Several negative reviews describe property damage caused during restoration work: a broken vanity, cracked tile, leaking dehumidifier, and a broken refrigerator water line. One reviewer reported the same unresolved damage over nearly a year of follow-up.
- Content handling on insurance-assigned jobs drew complaints. Reviewers reported items thrown into garbage piles without permission, boxes mislabeled or half-filled, and belongings buried under stacked boxes.
- Multiple reviewers noted language barriers with field crews. At least two complaints mention workers who did not speak English, with no translator available on-site.
- Their claimed service area spans all of New Jersey, parts of Pennsylvania, and parts of New York City. That is an unusually wide footprint for a company based in Bergen County. Confirm response time and crew availability for your specific location.