Provider profile
Restorian
Provider snapshot
What this listing says
North Jersey homeowners dealing with water damage or mold who want a single restoration company to handle extraction, remediation, reconstruction, and insurance paperwork under one project manager.
Best for
- Bergen County and Hudson County homeowners who need same-day emergency water extraction with mold prevention built into the drying process.
- Property owners facing insurance claims after pipe bursts, floods, or fire damage who want one company to handle mitigation, rebuild, and carrier documentation.
- Commercial properties like medical offices or rental buildings that need restoration work done quickly to minimize business interruption.
- Homeowners who discovered hidden mold behind walls, in crawl spaces, or in attics and want containment, remediation, and post-clearance testing from one crew.
- Owners of older North Jersey properties with basement flooding from failed sump pumps or foundation seepage who need structural drying and mold prevention.
About this company
Restorian is a restoration company headquartered in Englewood Cliffs, New Jersey, that handles water damage, fire damage, mold remediation, and full reconstruction across the tri-state area. Their primary identity is emergency water damage restoration, but mold work accounts for a visible share of their projects.
What stands out is their single-project-manager model. One person stays assigned from first call through final walkthrough, handling both the mitigation and rebuild phases. They use thermal imaging and moisture meters to map hidden damage, set up containment with negative air pressure, run HEPA filtration during mold work, and apply antimicrobial treatments after removal. One reviewer noted they used botanical cleaners that avoided harsh chemical smells. They also handle insurance documentation with Xactimate estimates and bill carriers directly.
Alex, described as the owner in multiple reviews, is the most frequently named person across the company's feedback. Brian serves as a project manager, and Mark, Mike, Stephanie, and Matt round out the crew that reviewers mention by name. Reviews reference jobs in Fort Lee, Englewood, Paramus, Hoboken, West New York, Manalapan, Montclair, and the Catskills, suggesting the company genuinely operates across a wide geography.
Restorian holds a 5.0-star rating on Google across 107 reviews. A perfect score at that volume is unusual. Every review in the dataset is 5 stars, with no negatives in the last 18 months. That is worth noting as a data point, not a guarantee of future performance.
Services
Service area
Headquartered in Englewood Cliffs, New Jersey. Claims coverage across all 21 New Jersey counties, parts of New York (Westchester, Rockland, Orange, Putnam counties and all five boroughs), and three Connecticut counties (Fairfield, New Haven, Litchfield). Core service area based on review evidence is Bergen County and Hudson County in North Jersey, with confirmed jobs in Fort Lee, Paramus, Englewood, Hoboken, West New York, Montclair, Manalapan, and the Catskills. The tri-state claim covers a very wide territory, and response times will vary significantly outside the North Jersey core.
Review consensus
Alex is named in the majority of reviews as the primary point of contact, praised for explaining the process clearly, responding quickly, and handling insurance coordination. Brian draws praise as a project manager who follows through, particularly on fire and smoke damage jobs. Mark is frequently mentioned alongside Alex for water extraction work, described as helpful and easy to deal with. Mike appears in several reviews for on-site drying work and is called polite and knowledgeable. Response time is the most consistent praise theme: multiple reviewers report crews arriving within 35 to 45 minutes for emergencies. Reviewers also consistently note that the team kept them informed throughout multi-day drying processes.
0 found across 107 total reviews at 5.0★. No negative reviews found in the last 18 months. With 107 total reviews at a 5.0-star rating, there are zero 1-star, 2-star, or 3-star reviews in the recent window to analyze.
The review profile is unusually clean. Every review is 5 stars, and a notable number of reviewers have only 1-2 total Google reviews on their accounts. Several reviews follow a similar narrative structure: describe the damage, express stress, then praise Restorian for resolving it. This does not necessarily indicate manipulation, but the uniformity is worth noting. Three Local Guide reviewers (sandra b., Danielle Foreman, erdinc celik, Alon Peleg) provide more detailed, specific accounts that carry additional credibility weight.
Alex (owner — consistently positive, named in majority of reviews for fast response, clear communication, and insurance help). Brian (project manager — positive, praised for fire/smoke damage work and follow-through). Mark (crew member — positive, mentioned for water extraction alongside Alex). Mike (technician — positive, praised for on-site drying work and politeness). Stephanie (coordinator — positive, mentioned for smooth scheduling). Matt/Mathew (crew member — positive, mentioned for respectful on-site work). Max (crew member — positive, mentioned for emergency pipe burst response). Dan (crew member — positive, mentioned alongside Max for quick water extraction). Nick (crew member — positive, mentioned in one review). Lewis (crew member — positive, mentioned in one review). Daniel (technician — positive, praised for service in one review).
Ask for Alex when you call and confirm he will be your project manager or point of contact. The company's strength is speed and communication on water damage emergencies. For mold work specifically, get an independent test to verify the scope before committing, since they do both testing and remediation. Watch for whether your crew is the same team reviewers praise or a different dispatch for your area.
Keep in mind
- Restorian does both mold testing and mold remediation. That means the same company telling you whether you have a mold problem is also the one paid to fix it. Consider getting an independent mold test before or after their work to confirm the scope and results.
- They claim to serve all 21 New Jersey counties, parts of New York including all five boroughs, and three Connecticut counties. That is a massive territory. If your property is in southern New Jersey, the Bronx, or Litchfield County, ask about actual response times and whether the crew dispatched will be Restorian employees or subcontractors.
- The 5.0-star rating with zero recent negatives looks strong on paper, but a perfect score across 107 reviews is statistically uncommon. Read individual reviews carefully and note that several reviewers have low review counts.
- Their website lists biohazard cleanup and board-up services alongside core restoration work. If you need biohazard cleanup specifically, ask how often they handle those jobs and what training their crew has for that category of work.
- Mold remediation pricing and insurance coverage vary widely. Ask upfront whether your policy covers mold, what Restorian charges if it does not, and get the remediation scope in writing before work begins.