Provider profile
Emergency Relief Restoration LLC
Provider snapshot
What this listing says
Bergen County homeowners dealing with water damage or basement flooding who want a family-owned restoration company that handles mold remediation, reconstruction, and insurance claims under one roof.
Best for
- Bergen County homeowners who need same-day emergency water extraction and want the owner on-site managing the job.
- Property owners dealing with mold discovered after a water event, since this company handles testing, remediation, and reconstruction without subcontractors.
- Commercial properties in northern New Jersey — offices, schools, and retail spaces — needing after-hours emergency response.
- Homeowners who want insurance claim documentation handled by the restoration company, including direct billing to carriers.
About this company
Emergency Relief Restoration is a family-owned restoration company based in Dumont, NJ, serving Bergen County and surrounding areas. They handle the full cycle from emergency water extraction through mold testing, mold remediation, and reconstruction. Vitor, the owner, runs jobs personally and is the primary point of contact for most clients.
Their mold remediation page describes a multi-step process: inspection, containment with negative air pressure, HEPA vacuuming, antimicrobial treatment, structural drying with dehumidification, and post-remediation verification. They also list plant-based remediation options and structural encapsulation. They hold IICRC certification, EPA Lead-Safe certification, BBB accreditation, and membership in the Restoration Industry Association.
The company claims ten years of field experience and advertises a 27-minute response time, though reviewers more consistently report arrival within 30 to 60 minutes. They serve both residential and commercial properties and handle insurance documentation and direct billing.
A 5.0-star rating across 140 Google reviews is genuinely rare. Most of the volume comes from water damage and sewage cleanup jobs, with several mold-specific reviews mixed in. The consistency of praise around Vitor's personal involvement and late-night availability suggests a small operation where the owner is still on every job.
Services
Service area
Headquartered in Dumont, NJ (Bergen County). They list service coverage across Bergen, Passaic, Essex, Hudson, Morris, Union, and Middlesex counties. Their website also lists 200+ individual cities spanning Burlington, Hunterdon, Sussex, and Somerset counties, which extends well beyond their base — realistic response times for towns more than an hour from Dumont should be confirmed directly.
Review consensus
Vitor is named in the majority of reviews and praised for answering calls late at night, arriving within an hour, and staying on-site until the job is done. Multiple reviewers note he picked up the phone when no one else would. Pricing is frequently described as fair and competitive. Several reviewers mention his clear communication about the restoration process and his willingness to explain next steps. Insurance claim handling gets specific praise — one reviewer noted their adjuster commented on the quality of the work. Reviewers also mention follow-up visits and monitoring after initial extraction.
1 found across 140 total reviews at 5.0★. The only 1-star review has no text and was posted by a Local Guide with 21 reviews. The owner responded stating they have no record of working with this person and that the business is located in a different country from the reviewer. The owner reported the review to Google. This appears to be a mismatch rather than a legitimate complaint.
The near-total absence of negative reviews across 140 ratings is unusual. This likely reflects a genuinely small operation where the owner handles every job personally, which limits volume but keeps quality consistent. The single negative review shows no connection to the business. Owner response rate on negatives is 100%, and the one response is detailed and specific rather than templated.
Vitor (owner — praised in 25+ reviews for responsiveness, hands-on work, fair pricing, and late-night availability). Gail (mentioned in a Cedar Grove review context by Phil Brady — praised for being courteous and explaining the process).
Ask for Vitor directly when you call. The reviews paint a consistent picture of an owner-operator who shows up fast, does the work himself, and charges fairly. For mold jobs specifically, request a copy of the lab report and consider getting an independent post-remediation test since this company does both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that finds mold also profits from removing it. Ask whether they will accept a third-party test result or provide the lab report directly to you.
- Their service area page lists 200+ cities across New Jersey, including towns in Burlington and Hunterdon counties that are 60+ miles from Dumont. Response times that far from their base will not match the 27-minute claim.
- Most reviews describe water damage and sewage jobs. There are fewer reviews specifically about mold remediation, so the depth of that track record is harder to verify.
- This appears to be a small operation centered on Vitor. If he is unavailable or if the company takes on more volume, the personal attention reviewers praise could be harder to deliver.