Provider profile
PuroClean Restoration Services
Provider snapshot
What this listing says
Cranford-area homeowners who want a restoration franchise owner willing to tell them they don't actually have a mold problem, backed by 81 reviews and zero complaints in the past 18 months.
Best for
- Homeowners in Cranford, Westfield, Summit, or surrounding Union County towns dealing with mold after water damage
- Real estate transactions where the buyer's inspector flagged potential mold and you need a second opinion with air sampling
- Basement or crawl space mold tied to humidity or flooding — they handle the water damage and mold work under one contract
- Commercial property managers needing 24/7 emergency mold or water damage response with insurance documentation
About this company
PuroClean Restoration Services is a family-owned PuroClean franchise in Cranford, NJ, run by Robin and Chris Hoy since 2010. Mold is one piece of a broader restoration operation that also handles water damage, fire and smoke damage, biohazard cleanup, and sewage backups. They do both mold testing and mold removal, which means the same company diagnosing your problem also profits from fixing it.
What stands out here is the hardwood floor rescue system — a specialty drying setup using dehumidification, tenting, and floor mats designed to save wood floors without refinishing. Their website also describes HEPA vacuuming, air scrubbers, and antimicrobial treatments for mold work. They handle crawl spaces and basements, and their site shows real knowledge of moisture dynamics in insulation and behind wall panels. They serve both residential and commercial clients, including property managers, HOAs, and medical facilities.
Chris and Robin Hoy live in Cranford and hold memberships in roughly a dozen local chambers of commerce and business groups across Union County. The franchise carries IICRC certification and has been operating for over 15 years.
81 Google reviews at 4.8 stars with no negative reviews in the past 18 months is unusually clean for a restoration company. A recurring theme in reviews: Chris telling prospective customers they don't have mold when other companies said they did. That pattern of turning away revenue shows up in at least four separate reviews.
Services
Service area
Headquartered in Cranford, NJ (Union County). Their website names Cranford, Westfield, Morristown, Summit, Edison, Elizabeth, and Berkeley Heights. One reviewer references a Matawan location. Chamber memberships span Cranford, Westfield, Warren, Elizabeth, and Aberdeen-Matawan, suggesting active coverage across Union, Middlesex, and parts of Morris and Somerset counties.
Review consensus
Chris Hoy is named in the majority of reviews. Reviewers consistently highlight his honesty — at least four separate customers say he told them they did not have mold when other companies said they did. Kevin gets praised for being on-time and courteous, with one reviewer saying they'd give him ten stars. Jeff and Danny are called out for cleanup and rebuild quality. Robin is mentioned for handling customer issues directly. A retired insurance agent with 40 years of experience called Chris and Robin 'far and away, the best restoration company I worked with.' Multiple real estate agents recommend them by name.
0 found across 81 total reviews at 4.8★. No complaints to analyze. The company has zero negative reviews in the 18-month recency window.
The honesty pattern is structural, not accidental. Multiple unrelated reviewers — homeowners, real estate agents, a retired insurance professional — independently describe Chris declining work or telling customers their problem was less severe than another company claimed. For a company that profits from remediation, consistently turning away revenue is a distinctive signal. One reviewer explicitly warns others about inspection companies that push unnecessary remediation, and credits Chris for the second opinion.
Chris Hoy (owner — overwhelmingly positive, praised for honesty and knowledge). Robin Hoy (owner — positive, praised for responsiveness and customer issue resolution). Kevin (technician — positive, praised for professionalism and punctuality). Jeff (technician — positive, praised for cleanup quality and responsiveness). Danny (technician — positive, praised for rebuild work). Gwen D'Amico (team lead — positive, praised for managing cleaning crew). Fran (cleaning crew — positive). Josephine (staff — positive, mentioned alongside Chris). Kile (staff — positive, mentioned for addressing issues at Matawan location).
Ask for Chris Hoy for your initial assessment. His track record of telling people they don't need work when they don't is well-documented across reviews. If you want a second opinion on a mold report from another company, this is a strong choice. Just be aware they also do the remediation, so get your own test if you want a fully independent diagnosis. With 81 reviews at 4.8 stars and no recent complaints, the risk here is low.
Keep in mind
- They do both mold testing and mold remediation. Ask whether they'll accept a third-party test result, or get an independent test first so the company removing your mold isn't the same one telling you it's there.
- This is a franchise operation. The Hoys run the Cranford location, but PuroClean is a national chain — your experience depends on local ownership, not the brand.
- Mold is a secondary service here. Their primary identity is water damage restoration. If you need a company that does nothing but mold, this isn't it.
- Their service area claims span multiple counties. Confirm response time to your specific town before booking, especially if you're outside Union County.