Provider profile
SERVPRO of Clifton
Provider snapshot
What this listing says
Clifton and Passaic County homeowners dealing with mold after water damage who want a single franchise to handle demolition, remediation, and reconstruction under one insurance claim.
Best for
- Clifton, Little Falls, and Woodland Park homeowners who need mold remediation tied to an existing water damage event.
- Property owners who want one company to handle water extraction, mold removal, and reconstruction under a single insurance claim.
- Commercial property managers in Passaic County who need mold addressed quickly to minimize business downtime.
- Homeowners who want a crew with AMRT accreditation through both IICRC and NORMI.
- Buyers who value direct insurance coordination and want the company to communicate with their adjuster.
About this company
SERVPRO of Clifton is a nationally franchised restoration company on US-46 in Clifton, NJ, owned by Frank D. Formisano. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm recovery, and full reconstruction. The franchise handles residential and commercial properties across Clifton, Little Falls, and Woodland Park in Passaic County.
The mold crew holds Applied Microbial Remediation Technician (AMRT) accreditation through both the IICRC and the National Organization of Remediators and Mold Inspectors (NORMI). The site describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, material removal, cleaning, and restoration. They also offer contents packout and storage at a separate facility. The in-house construction arm means they can tear out mold-damaged drywall and rebuild it without subcontracting.
General Manager Steve Malone runs day-to-day operations and shows up in the majority of Google reviews. The franchise works directly with insurance companies on claims, which reviewers cite as a major stress reducer. The brand has operated nationally since 1967, though the Clifton franchise's specific start date is not stated on the site.
4.8 stars across 63 Google reviews with zero 1-star ratings is unusually strong. Nearly every review describes fast initial response, often within hours of the first call, including holidays and weekends.
Services
Service area
SERVPRO of Clifton is headquartered at 700 US-46 in Clifton, NJ. The website lists three service areas: Clifton, Little Falls, and Woodland Park, all within Passaic County. Reviews mention customers from nearby towns including Wayne, Cedar Grove, Short Hills, Elmwood Park, Englewood, Wallington, Paterson, Fairfield, Bloomfield, Boonton Township, and Upper Saddle River, suggesting the franchise serves well beyond its listed three-town footprint.
Review consensus
Steve Malone appears in more reviews than any other staff member. Reviewers describe him arriving within hours, giving out his cell number, and coordinating directly with insurance adjusters. Debbie Hagel is praised for greeting customers and managing office communication. Michael (Mike) is named alongside Steve on multiple water and mold jobs. Banush drew praise for a detailed inspection and clear explanation of the remediation process. The most consistent theme is speed: multiple reviewers report crews arriving within one to two hours, including on holidays.
0 found across 63 total reviews at 4.8★. No 1-star reviews exist in the recent window or in the full review set provided. The lowest rating across all 63 reviews is 5 stars.
Every single review in the dataset is 5 stars. This is statistically unusual for a business with 63 reviews. It may reflect genuinely strong service, or it may reflect selective review solicitation. There are no negative data points to assess how the company handles complaints.
Steve Malone (general manager — positive, mentioned in 15+ reviews for fast response, communication, and insurance coordination). Debbie Hagel (office/customer-facing — positive, praised for greeting and follow-up). Michael/Mike (field team — positive, named alongside Steve on several jobs). Bob (owner or former manager — positive, mentioned in older reviews for hands-on involvement). Banush (inspector — positive, praised for detailed inspection and clear explanations). Joe (field — positive, praised for daily check-ins and working around schedules). Chris (staff — positive, mentioned for assistance). Naji (field — positive, mentioned once). Justin (field — positive, mentioned once). Nelson (field — positive, praised in older reviews for going above expectations).
With zero negative reviews across 63 ratings, there is no complaint data to warn you about. Ask for Steve Malone by name if you want the person reviewers most consistently praise. Since they do both testing and remediation, bring an independent mold assessment if you want an unbiased read on the scope of work needed.
Keep in mind
- SERVPRO of Clifton does both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Consider getting an independent mold assessment before committing to remediation.
- This is a franchise operation. National SERVPRO branding does not guarantee local quality, and the crew at this location may differ from other SERVPRO locations reviewers have used.
- Mold remediation is a secondary service here. Water damage and fire restoration drive the business. If your mold problem is not linked to water damage, confirm their team handles standalone mold jobs at the same priority level.
- The stated service area covers only three municipalities: Clifton, Little Falls, and Woodland Park. If you are outside these towns, confirm coverage before scheduling.