Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Cherry Hill and Camden County homeowners dealing with water damage emergencies who want one contractor to handle plumbing repair, water extraction, and mold remediation under one dispatch.
Best for
- Cherry Hill and surrounding Camden County homeowners who need water damage restoration and the underlying plumbing repair handled by one company.
- Homeowners with burst pipes, sewer backups, or flooded basements who need same-day emergency response at any hour.
- Buyers who want insurance documentation handled by the restoration contractor rather than coordinating between separate firms.
- Owners of older Cherry Hill homes with cast iron drain lines who need pipe assessment and possible trenchless relining.
- Commercial property managers across South Jersey who need a single vendor for plumbing emergencies and water cleanup.
About this company
Roto-Rooter in Cherry Hill is a national franchise location at 15 Beideman Ave that operates as a combined plumbing and water damage restoration company. Manager Alex Ranton runs the office, which covers Camden, Burlington, Gloucester, Cumberland, Cape May, and Salem counties. Their Google category is water damage restoration, but plumbing and drain work make up a large share of their calls.
What sets this location apart from standalone mold remediation firms is the single-contractor model: they handle the plumbing failure that caused the water intrusion, extract the water, dry the structure, and treat for mold growth—all under one dispatch. They stock trucks with extraction equipment, industrial drying systems, and dehumidifiers, and their technicians document damage for insurance claims. They also do trenchless pipe lining (cured-in-place pipe) and video camera inspections, which matters in Cherry Hill where aging cast iron drain lines are common.
Roto-Rooter has operated nationally since 1935. The Cherry Hill location holds plumbing license MP #36BI01320500 under John Lucchese. They run 24/7 with no extra charge for nights, weekends, or holidays, and they offer financing through Synchrony Bank.
4.8 stars across 115 Google reviews is a strong rating for a franchise operation. Most franchise plumbing locations sit between 4.2 and 4.6, so this Cherry Hill branch is outperforming the category. The volume is moderate but sufficient to show a consistent pattern of positive outcomes.
Services
Service area
Headquartered in Cherry Hill Township, New Jersey. Covers Camden, Burlington, Gloucester, Cumberland, Cape May, and Salem counties, including Collingswood, Haddonfield, Maple Shade, Moorestown-Lenola, Kingston Estates, and Springdale. Six counties is a wide footprint for a single dispatch office—confirm response time if you are outside the Cherry Hill core.
Review consensus
Reviewers consistently praise fast emergency response and clear communication during stressful water damage situations. Eddie stands out the most—five reviewers mention him by name, describing him as someone who explains the process, follows up, and shows up for emergencies. Stephen Harris wrote that Eddie worked on and off hours to help with a first-time insurance claim. Shawn Buday gets repeated mentions for making water damage situations feel manageable. Bobby Z. earned strong praise from Brenda Hutton Cramer for genuine care, and Henry Heller noted Bobby and Shawn together on a repair and cleanup. Dennis Rosales gets called out for follow-up after jobs, and Jacqueline Kreydt praised both Robert and Dennis for fast response and follow-through. Ted drew three reviews for sump pump and plumbing work during storms. Lenny impressed Jon West with patience and attention to detail on a clog. Rich earned a repeat customer in Patti Forte for dependability. Frank, Thomas, Destin, Trent, and Walter each earned individual praise for knowledgeable, clean work.
4 found across 115 total reviews at 4.8★. All four recent negatives center on one issue: price relative to job duration. Jesus M. Alvarez (2★) described a two-hour-late arrival followed by a large price for what he felt was an exploitative situation. Anatoliy Kopp (2★) paid $500 for a 10-minute drain clearing and noted competitors charge $85–89 flat rate for the same work. Maria Grasso (3★) paid $665 for a 30-minute kitchen sink snaking. Shakina Akers (3★, Local Guide with 38 reviews) acknowledged the tech was nice and the fix was fast, but felt the price did not match a 15-minute job. No reviewer names a specific technician in a negative context. Owner responses to all four follow the same template: directing the reviewer to email Pat Swanson without engaging with the pricing specifics.
The pricing complaints reveal a structural tension common to national franchise plumbing operations: Roto-Rooter's pricing model does not scale down for simple jobs. A drain clearing that takes 10 minutes still gets billed at what appears to be a diagnostic-plus-repair rate that competitors handle with flat pricing. The company's 100% owner response rate looks attentive on the surface, but every response is functionally identical—a template directing the reviewer to email Pat Swanson. None of the four responses engage with the actual pricing concern or explain the cost structure. This suggests centralized reputation management rather than local accountability.
Eddie (water damage restoration coordinator — strongly positive, mentioned by 5 reviewers). Shawn Buday (water damage/restoration — positive, praised for making stressful situations easy). Bobby Z. (technician — positive, praised for caring service and detailed work). Dennis Rosales (technician/follow-up — positive, praised for follow-through and good service). Ted (plumber/sump pump — positive, 3 reviews for storm/sump work). Lenny (plumber — positive, praised for patience and detail). Rich (plumber — positive, repeat customer praise for dependability). Tom #6695 (plumber — positive, faucet replacement). Thomas (plumber — positive, multiple reviews for knowledgeable work). Frank (technician — positive, clear explanations). Destin (technician — positive, clean work). Trent (technician — positive, solved problem two others missed). Ryan (plumber/restoration — positive, above and beyond). Robert (technician — positive, fast response). Andrew G. (technician — positive, handled flooded basement). Walter (plumber — positive, patient on difficult job). Shyheem (plumber — positive, unclogged tub, personable). Ken (plumber — positive, faucet installation). Sean (plumber — positive, efficient drain work). Frank R. (plumber — positive, sewer line replacement). Alex Ranton (manager — mentioned on website). Pat Swanson (Customer Satisfaction Manager — named in all owner responses).
Roto-Rooter Cherry Hill does its strongest work on water damage emergencies where you need fast response, insurance documentation, and one company handling everything from the broken pipe to the dryout. If you are calling for a straightforward drain clog, get a quote from a local flat-rate plumber first—Roto-Rooter's pricing runs significantly higher for simple jobs. Ask for Eddie or Shawn if your job involves water damage restoration.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. A company that finds mold and then sells you the remediation has a financial incentive to find more. Ask whether they will accept a third-party test result or let you hire an independent inspector.
- Pricing is the only consistent complaint. Four recent reviewers described charges of $500–$665 for drain clearing jobs that took 10–30 minutes. Roto-Rooter does not publish flat rates, and their quotes appear to run well above local competitors for simple jobs.
- This is a franchise. Service quality depends on which technician the dispatch sends. Wendy Harris's review notes that two techs failed to find a problem before a third (Trent) solved it immediately.
- Their service area spans six New Jersey counties. If you are on the outer edges of that footprint, confirm response time before booking, especially for emergencies.
- Owner responses to negative reviews follow a template: every reply directs the reviewer to email Pat Swanson, Customer Satisfaction Manager, without addressing the specific pricing concern. This is reputation management, not problem resolution.