Provider profile
Paul Davis Restoration of Metro NY/NJ
Provider snapshot
What this listing says
Metro NY/NJ homeowners and commercial property managers dealing with water-triggered mold who want a national franchise with 24/7 emergency dispatch and direct insurance billing.
Best for
- Homeowners in Queens, Brooklyn, the Bronx, or northern New Jersey who need mold cleanup after a water damage event.
- Commercial property managers and building owners who need a single contractor to handle mitigation, mold removal, and reconstruction under one scope.
- Insurance-referred customers who want the contractor to coordinate directly with their carrier on claims and billing.
- Situations where mold and water damage overlap and you want one crew handling moisture extraction through final restoration.
- Landlords or property managers dealing with tenant-occupied units who need crews that communicate schedules and minimize disruption.
About this company
Paul Davis Restoration of Metro NY/NJ is a franchise location serving the New York City boroughs and northern New Jersey from two offices: one in Queens, NY and one in Carlstadt, NJ. Mold remediation is one piece of a broader restoration operation that primarily handles water damage, fire damage, and storm recovery for both residential and commercial properties.
The mold-specific work includes containment of affected areas, air filtration, antimicrobial treatment, and replacement of damaged drywall, ceilings, and floors. The company states its water restoration specialists hold IICRC credentials. Most of their mold work follows water damage events rather than standalone mold jobs, which means their crews regularly handle the moisture source and the mold growth in a single engagement. They run dehumidifiers, air movers, and air filtration equipment as part of their standard mitigation kit.
Paul Davis is a national franchise network founded in 1966 with more than 300 independently owned locations across the US and Canada. This Metro NY/NJ franchise operates with separate phone lines for New York (718-559-6060) and New Jersey (201-584-0000) and advertises a 30-minute response window for emergencies.
4.9 stars across 138 Google reviews is unusually high for a restoration company handling this volume of jobs in a major metro area. The review base includes a mix of insurance-referred and direct customers, and praise consistently centers on the same named project managers, suggesting stable staffing rather than high turnover.
Services
Service area
Headquartered in Carlstadt, NJ with a second office in Queens, NY. Serves the Metro New York / New Jersey area including Brooklyn, the Bronx, Flushing, Ozone Park, Queens Village, Jamaica, Yonkers, and northern New Jersey communities like West Orange, Old Tappan, and Cedar Grove. The claimed service area is broad for a two-office operation, so confirm response times for locations outside the immediate NYC/NJ metro core.
Review consensus
Johnny Montalvo is the most frequently named employee, praised across dozens of reviews for fast mitigation response, clear communication, and follow-through on water damage and mold jobs. Phil DePaulis draws similar praise as a project manager who keeps customers informed at every step. Eddie (Eduardo Roca) stands out for reconstruction quality, with multiple reviewers highlighting his crew's workmanship on flooring, kitchens, and full restorations. Dan Evers and Daniel E get repeated mentions for water and mold mitigation, with reviewers noting he identifies sources quickly and explains the process. Kevin Fleming and Carl earn praise for reconstruction project management and daily progress updates. Nick T is mentioned as a dependable field team member across multiple crews. Reviewers consistently highlight same-day or next-day response, insurance coordination handled by the company, and crews that clean up after themselves.
1 found across 138 total reviews at 4.9★. The only negative review in the last 18 months is a textless 3-star rating from an account named 'Lenin.' The owner responded stating they have no customer by that name and the account appears newly created with no other activity. There are no detailed complaints to analyze from the recent review window.
The website testimonials page (separate from Google reviews) shows a few customers mentioning communication gaps between the mitigation and reconstruction phases, and one reviewer waiting on an estimate callback. This suggests the franchise may occasionally struggle with handoffs between teams or phases, even though the Google review profile is overwhelmingly positive. The owner response to the lone negative review was detailed and specific rather than a template, which suggests active reputation management with personalized engagement.
Johnny Montalvo (mitigation project manager — consistently positive), Phil DePaulis (project manager — consistently positive), Eddie / Eduardo Roca (reconstruction / restoration lead — consistently positive), Dan Evers / Daniel E (mitigation — consistently positive), Kevin Fleming (reconstruction project manager — consistently positive), Carl (reconstruction — positive), Nick T (field crew — positive), Roman (project manager — positive), Nik (project manager — positive), Rob Minicozzi (reconstruction project manager — positive), Nicole Brunetti (office — positive), Dre (field crew — positive), Jazz (field crew — positive), Jesse (field crew — positive), Alex (field crew — positive), Lilly (cleanup crew — positive), Jessica (field crew — positive), Ramon (field crew — positive), Abelardo (field crew — positive), Sammy (field crew — positive).
With 138 reviews at 4.9 stars and only one questionable negative, this franchise has an exceptionally strong track record. Ask for Johnny Montalvo or Phil DePaulis if your job involves mold following water damage. Clarify who manages each phase of your project if the work spans mitigation and reconstruction, since that handoff is the one area where some customers have reported communication gaps.
Keep in mind
- This company does both mold testing and mold remediation. That creates a conflict of interest: the same company diagnosing the problem also profits from fixing it. Ask for an independent mold assessment before committing to their remediation scope.
- Mold is a secondary service here. Paul Davis is primarily a water and fire damage restoration company. If you have a standalone mold problem unrelated to water damage, a mold-focused specialist may have more relevant experience.
- This is a franchise. The national Paul Davis brand has a strong reputation, but your experience depends entirely on the local ownership and crew assigned to your project. Ask which project manager will handle your job.
- Several website testimonials mention wanting better communication between the mitigation phase and the reconstruction phase. If your job spans both stages, clarify upfront who your point of contact will be for each phase and what the handoff looks like.
- The service area spans Metro New York and New Jersey, which is broad. Confirm crew availability and response times for your specific location before assuming the 30-minute window applies to you.