Provider profile
PDQ Fire & Water Damage Restoration
Provider snapshot
What this listing says
Northern NJ homeowners dealing with water damage or mold who want a locally owned restoration company with in-house testing, a 29-minute average response time, and 311 reviews at 4.9 stars.
Best for
- Northern NJ homeowners with water damage who need same-day emergency response and insurance claim coordination.
- Homeowners who suspect mold but want lab-tested air quality sampling with documented results before committing to remediation.
- Property managers needing a single company for water extraction, mold remediation, and reconstruction under one contract.
- Families dealing with biohazard or unattended death cleanup who need a team that handles the insurance and logistics.
- Commercial property owners in Morris, Bergen, Essex, or Passaic counties needing 24/7 disaster response.
About this company
PDQ Fire & Water Damage Restoration operates out of Boonton, NJ, serving Northern New Jersey. They handle water damage, fire and smoke restoration, mold remediation, mold testing, biohazard cleanup, asbestos removal, and reconstruction. They are a full-service restoration company, not a mold-only outfit, so mold work sits alongside their larger water and fire damage business.
What stands out is their mold testing pricing structure. A $200 in-person inspection includes moisture readings, photo documentation, and a written remediation plan based on IICRC standards. Air quality testing runs $395 for three lab-tested samples, with additional samples at $85 each. The $200 inspection fee credits toward remediation if you hire them for the job. They also offer three written guarantees: no odor, sanitizing process, and a dry guarantee.
PDQ is locally owned and operated in Boonton, with IICRC membership. Their website claims a 29-minute average response time, and multiple reviewers confirm same-day or next-morning arrivals. They work directly with major insurance carriers including Liberty Mutual, Chubb, Nationwide, Travelers, and State Farm.
4.9 stars across 311 Google reviews is exceptional volume for a local restoration company. Only one review in the last 18 months fell below 4 stars. Reviewers consistently name specific staff members and describe detailed interactions, which suggests genuine experiences rather than solicited one-liners.
Services
Service area
PDQ is headquartered in Boonton, NJ and serves Northern New Jersey. Their website lists specific service pages for Bridgewater, Montclair, Livingston, Randolph, Allamuchy, Allendale, Alpine, Andover, and dozens of other towns across Morris, Bergen, Essex, Passaic, and surrounding counties. The claimed coverage area is broad for a single-location company.
Review consensus
Leo Trinidad draws the most mentions, praised as a project manager across water damage, mold abatement, and biohazard jobs. Reviewers describe him as dependable, clear in his explanations, and helpful with insurance guidance. Mike Moughrabie, a former firefighter, gets repeated praise for calm demeanor during fire-related emergencies and for explaining the restoration process without pressure. David Rebolledo is named for same-day estimates and respectful in-home work. Tim and Elizabeth are frequently mentioned together for fast initial response. Cheryl draws praise for fire cleanup coordination and communication. Gina is singled out for keeping homeowners informed via email. Sam is praised for 4 AM flood response and thorough cleanup. Multiple reviewers describe PDQ arriving within hours of a call, including weekends and holidays.
1 found across 311 total reviews at 4.9★. One reviewer reported poor work quality but provided no specifics about what went wrong or which service was performed. The owner responded that their COO reached out to address concerns and offered to make things right, but the reviewer declined. With only one negative review in the last 18 months out of 311 total, this reads as a one-off rather than a pattern.
PDQ generates an unusual number of reviews that name specific staff members and describe detailed interactions. This suggests a company culture where individual employees take ownership of jobs rather than rotating anonymous crews. The single negative review received a personalized owner response referencing the COO by title, not a template deflection, which signals genuine engagement with complaints.
Leo Trinidad (project manager — praised across water, mold, and biohazard jobs for dependability and insurance guidance). Mike Moughrabie (former firefighter — praised for calm, knowledgeable emergency response). David Rebolledo (technician — praised for same-day estimates and respectful work). Tim (estimator/responder — praised for fast response and customer care). Elizabeth (paired with Tim — praised for immediate on-site response). Sam (technician — praised for early-morning flood response and thorough cleanup). Hunter (field service rep — praised for honesty and putting buyers at ease). Christopher/Chris Baresh (technician — praised for explaining process, though one reviewer noted issues with Phase 2 handoff). Cheryl (coordinator — praised for fire cleanup communication). Gina (office staff — praised for responsive email communication). Nart (technician — praised for flood response). Carl (technician — praised with son Brandon for reconstruction work). Jerry Katz (crew leader — praised for water damage response). Ivan (technician — praised for flood cleanup). Donny (technician — praised for water damage work). Sue (office staff — praised for compassionate intake). Lance (technician — praised alongside Tim and Elizabeth).
With 311 reviews at 4.9 stars and only one negative in the past 18 months, PDQ has an unusually strong track record. Ask for Leo Trinidad for mold-related work or Mike Moughrabie for fire damage. Get an independent mold test before agreeing to their remediation scope, since they do both testing and remediation under one roof.
Keep in mind
- PDQ does both mold testing and mold remediation. That creates a financial incentive to find mold and then sell you the remediation. Consider getting an independent test before committing to their remediation scope.
- The $200 inspection fee credits toward remediation only if you hire PDQ for the job. This is a common lock-in structure that discourages getting competing bids after the inspection.
- PDQ is primarily a water and fire damage restoration company. Mold remediation is one service among many, not their sole focus. If your situation is mold-only with no water damage component, ask how much of their crew's recent work has been mold-specific.
- Their service area spans a large swath of Northern NJ. Ask whether your specific town falls within their primary response zone or if you are on the edges of their coverage.