Provider profile
SERVPRO of Salem/Plaistow
Provider snapshot
What this listing says
Southern NH homeowners in Salem, Plaistow, or Windham dealing with water damage or mold who want a family-run SERVPRO franchise with 50+ years of local roots.
Best for
- Homeowners in Salem, Plaistow, Windham, Pelham, or surrounding southern NH towns who need mold remediation after a water event.
- Property managers or business owners who want a single contractor to handle water extraction, mold removal, and reconstruction under one roof.
About this company
SERVPRO of Salem/Plaistow is a family-owned SERVPRO franchise serving eight towns in southern New Hampshire. Ken and Joyce White started the business in 1975, and their three sons — Eric, Gregg, and Brian — took over operations in 1992. That's 51 years under one family, which is unusual for a franchise restoration company.
Mold remediation is one piece of a broader restoration operation. Their primary work is water damage, and mold jobs typically follow water events. They use air scrubbers, HEPA vacuums, and antimicrobial treatments. They handle containment, removal of damaged porous materials like drywall and carpet, and can rebuild what they tear out through their construction division. They do not do mold testing — you'll need a separate inspector for that.
A perfect 5.0 rating across 29 Google reviews is rare for any service company. The volume is modest, but the consistency is notable: every single review is five stars, spanning seven years of feedback. Multiple Local Guides with extensive review histories have left positive ratings, which adds weight to the score.
Services
Service area
Headquartered in Salem, NH. Serves eight towns in southern New Hampshire: Salem, Plaistow, Windham, Pelham, Sandown, East Hampstead, Hampstead, and Atkinson. Some reviews mention jobs in Derry, Londonderry, and Nashua, which fall outside their listed coverage area.
Review consensus
Kevin Hurley is the most frequently named employee, appearing in six reviews for water damage and mold work. Reviewers describe him as responsive, clear in his explanations, and hands-on during assessments. Gina in the office gets called out by multiple reviewers for being accommodating and keeping communication flowing. Ryan Shepley, a project manager, drew praise from a Local Guide for explaining demolition and rebuild processes clearly. Owner Brian White handled a biohazard remediation personally, which the reviewer noted as a sign the owners stay involved. Across the board, reviewers cite fast response times — crews arriving within hours of initial contact — and willingness to answer questions throughout the process.
0 found across 29 total reviews at 5.0★. No 1-star or negative reviews exist in this dataset. Zero complaints were found across all 29 reviews.
The absence of any negative reviews across seven years is striking but should be read in context: 29 reviews is a small total for a company operating since 1975. The family ownership model — three brothers running the operation since 1992 — may contribute to consistency, since the owners are directly involved in jobs (Brian White personally handled a biohazard case). Several reviewers mention working with SERVPRO repeatedly, suggesting a base of return customers.
Kevin Hurley (project manager / assessment lead — positive, named in 6+ reviews). Gina (office manager — positive, praised for communication by multiple reviewers). Ryan Shepley (project manager — positive, praised for clear process explanations). Brian White (owner — positive, personally handled biohazard remediation). Jonathan (crew — positive). Daisy (crew — positive). Gio (crew — positive, basement mitigation). Jennifer (crew — positive). Freddie (crew lead — positive, fast commercial response). Steve (project manager — positive, on-site within an hour for fire damage). Richard, Dumar, Juan, Derrick (demo team — positive).
With zero negative reviews and consistent praise for Kevin Hurley and the office team, this SERVPRO franchise has an unusually clean track record. Ask for Kevin on mold or water jobs — he's the name that keeps coming up. The small review count means less data to work with, so ask for recent references specific to mold remediation work.
Keep in mind
- This is primarily a water damage and fire restoration company. Mold remediation is one service among many, not their sole focus.
- They do not perform mold testing or inspections. You will need to hire a separate mold inspector before and after remediation.
- 29 reviews over seven years is a thin volume. The 5.0 rating is perfect but based on a small sample — a single bad experience could shift it.
- Their stated service area covers eight southern NH towns. Jobs outside that footprint may get lower priority or longer response times.