Provider profile
Insurcomm Restoration
Provider snapshot
What this listing says
Portsmouth-area homeowners and commercial property owners who want a single company to handle water damage, mold, and full reconstruction under one insurance claim.
Best for
- Seacoast New Hampshire and southern Maine homeowners dealing with water damage or mold after a pipe burst, ice dam, or roof leak.
- Property owners who want one company to handle emergency mitigation, mold remediation, reconstruction, and insurance documentation without hiring separate contractors.
- Commercial and institutional clients needing large-loss or multi-location disaster recovery with federal contract experience.
- Homeowners with active insurance claims who want a restoration company that coordinates directly with adjusters and carriers.
About this company
Insurcomm is a Portsmouth, New Hampshire-based restoration company founded in 1996 that handles damage cleanup, mold remediation, and full reconstruction. Unlike many restoration outfits that stop after mitigation, Insurcomm was built specifically to manage the entire insurance claim from emergency response through rebuild. They serve both residential and commercial clients across eight states, with offices in New Hampshire, Maine, Massachusetts, New Jersey, North Carolina, Ohio, Pennsylvania, and Virginia.
Their mold remediation page lists containment, HEPA vacuuming, and mold-inhibiting coatings as standard services. They also offer mold testing in-house, which means the same company that tests for mold can also sell you the remediation work. Their website mentions asbestos abatement with negative air setup and air monitoring, offsite contents cleaning in climate-controlled facilities, and a 24/7 emergency response line. They hold a GSA Multiple Award Schedule for federal emergency response work.
Founder Neil Robbins started the company with two employees in a 2,000-square-foot warehouse. By 2016, they had moved into a 42,000-square-foot facility with over 50 employees. In 2024, Summit Partners acquired Insurcomm, placing it under a new holding company called Fortify Companies with Kelly Brewer as CEO. The company now claims reach across 100+ markets in 30+ states through the Fortify network.
At 4.5 stars across 68 Google reviews, Insurcomm's rating is solid but not exceptional. The positive reviews consistently praise fast response times and named crew members, while the negatives cluster around reconstruction quality and follow-through rather than the mitigation work itself.
Services
Service area
Headquartered in Portsmouth, New Hampshire. Insurcomm operates offices in New Hampshire, Maine, Massachusetts, New Jersey, North Carolina, Ohio, Pennsylvania, and Virginia. The company claims reach across 100+ markets in 30+ states through its parent company Fortify Companies, though the core of their Google review base comes from Seacoast New Hampshire and southern Maine.
Review consensus
Fast emergency response is the most common theme. Multiple reviewers describe crews arriving within hours, including on holidays and weekends. Trevor and Camden receive specific praise for water damage work, with one reviewer noting they were on time, neat, and knowledgeable. Jeremy Boston is named in three separate reviews for mold remediation, described as personable and responsive. Dana and his team earned praise for a basement rebuild after a furnace leak. Tom Stevens is praised as a project manager who was out on site the next day. Jamie is mentioned for prompt action on commercial damage. Several B2B reviewers, including a property management company, describe Insurcomm as a reliable partner they use repeatedly.
3 found across 68 total reviews at 4.5★. Rob M filed the most detailed complaint: a 2024 reconstruction project where the deck was improperly supported, code violations were found by the town building inspector, no permits were pulled, and the company stopped responding after an initial site visit. He also references unanswered BBB complaints. Bedrock Berry describes a negative encounter with an offensive employee but provides no specifics. Darlene Reynolds, a Local Guide with 35 reviews, left a 1-star rating with no text. The owner did not respond to any of these three 1-star reviews.
The split between mitigation and reconstruction quality is the clearest pattern. Susan Stoddard's 3-star review states it directly: mitigation is phenomenal, reconstruction is horrible due to subcontracted labor. The detailed 1-star from Rob M reinforces this with a specific construction defect. The positive reviews overwhelmingly praise emergency response and cleanup crews, not reconstruction work. This suggests Insurcomm's in-house mitigation teams are strong, but their reconstruction work, which appears to rely more on subcontractors, is less consistent. The owner response pattern also splits: template responses on the two 3-star reviews, silence on all three 1-star reviews.
Trevor (mitigation crew — positive). Camden (mitigation crew — positive). Jeremy Boston (mold remediation — positive, named in 3 reviews). Dana (basement rebuild team lead — positive). Tom Stevens (project manager — positive). Jamie (commercial response — positive). Kelly (sewage damage crew — positive). Jesse (partnership work — positive). Will (mold assessment — positive). Jeff McLean (emergency response planning — positive). Trevor Abbott (emergency response planning — positive). Connor (unspecified — positive). Brian (property assessment — positive). Peter Carlberg (asbestos abatement — positive). Josh Cote (storm recovery — positive). Mike (general contractor — positive). Kurt (general contractor — positive). Bob (flood damage — positive). Joe (fire cleanup — positive). Stu (fire cleanup — positive). Jess (fire cleanup — positive).
If you need emergency water extraction or mold remediation in the Seacoast New Hampshire area, Insurcomm's mitigation crews have a strong track record. Ask specifically whether your project will involve in-house crews or subcontractors, especially if reconstruction is part of the scope. Get an independent mold test before committing to their remediation services, and confirm permit responsibilities in writing before any structural work begins.
Keep in mind
- Insurcomm offers both mold testing and mold remediation. A company that tests for mold has a financial incentive to find problems it can then fix. Consider getting an independent mold test from a company that does not perform remediation.
- Multiple reviewers praise the mitigation side of the business but flag reconstruction quality as a separate concern. One reviewer described the mitigation as 'phenomenal' while calling reconstruction 'horrible' due to subcontractor labor.
- One detailed 1-star review describes an unresolved deck code violation from a 2024 reconstruction project, including missing permits and an unanswered BBB complaint. The company did not respond to this review.
- Insurcomm claims coverage across 100+ markets in 30+ states through Fortify Companies. If you are outside the Seacoast New Hampshire area, confirm which local office would handle your project and whether the crew is in-house or subcontracted.
- The owner response rate on recent negative reviews is 40%, and the responses that do exist tend toward template acknowledgments rather than specific resolutions.