Provider profile
NE Disaster Solutions
Provider snapshot
What this listing says
Nashua-area homeowners dealing with water damage that has turned into mold — this restoration company handles both the water extraction and remediation under one roof, with same-day emergency response.
Best for
- Homeowners in Nashua, Manchester, or the Merrimack Valley dealing with water damage that needs fast mitigation and follow-up mold work
- Buyers whose insurance company is involved — multiple reviewers say Jason handled claims communication directly with adjusters
- Basement flood emergencies where you need someone on-site the same day, including weekends
- Attic mold remediation in older New Hampshire homes with ventilation issues — reviewers describe multi-day attic projects with airflow corrections
About this company
NE Disaster Solutions is a Nashua, NH-based restoration company that handles water damage, mold remediation, fire and smoke damage, and biohazard cleanup across southern New Hampshire and northern Massachusetts. They operate out of 4 Townsend West in Nashua and run a 24/7 emergency line. Jason Parker owns the company and personally manages most projects — his name shows up in the vast majority of their Google reviews.
What stands out is the speed. Multiple reviewers describe same-day site visits after basement floods, burst pipes, and sump pump failures. Several mention Jason arriving within hours of the first call, including on weekends. They also handle insurance claims directly — reviewers consistently note that Jason took over communication with their insurance adjusters, which is unusual for a company this size. They do both mold testing and remediation, which is convenient but creates a conflict of interest worth knowing about.
The company covers a wide territory — dozens of towns across NH from Nashua to Dover to Manchester, plus Lowell, Lawrence, and surrounding towns in northern Massachusetts. Their website lists workmanship guarantees and mentions a "train and retrain" program for staff. They also do duct cleaning, carpet cleaning, and sewage backup cleanup.
At 4.8 stars across 73 Google reviews, this is a strong rating. Only one review in the last 18 months falls below 4 stars. The volume of detailed, specific praise — naming crew members, describing multi-day projects — suggests genuine customer satisfaction rather than solicited one-liners.
Services
Service area
Headquartered in Nashua, NH. Covers southern New Hampshire including Manchester, Nashua, Dover, Portsmouth, Hudson, Merrimack, Londonderry, Derry, Salem, Bedford, and surrounding towns. Also serves northern Massachusetts including Lowell, Lawrence, Methuen, Haverhill, Andover, Chelmsford, and Billerica. The service area list is extensive — over 30 towns in NH and 10+ in MA — so confirm response time for your specific location.
Review consensus
Jason Parker dominates the positive reviews. Reviewers describe him answering calls on weekends, arriving within hours, walking homeowners through insurance claims, and staying in communication throughout multi-day projects. Josh, Kenny Gingras, Nick, Corey, and Rob O'Hanley draw praise as field crew — reviewers describe them as respectful of the property and efficient. Meg and Jodie in the office get credit for scheduling and communication. Several reviewers specifically note that Jason suggested ways to reduce costs or handled scope changes mid-project without surprises. A recurring theme: reviewers say the team treated their home like their own.
1 found across 73 total reviews at 4.8★. One reviewer alleges that after remediation, a second company found mold still present on basement walls. She also claims the job was quoted as three days but expanded to four, adding over $1,000 to the cost. She describes Jason as a "smooth talker" who made excuses and says the owner was unresponsive. Two insurance adjusters allegedly told her the company "did you a disservice." The owner responded the same day, stating the reviewer's name does not appear in their system, that pricing is measurement-based (not duration-based), and that any change orders require customer or insurer approval. He invited direct contact to resolve the issue.
The owner responded to the single recent negative review on the same day it was posted with specific factual points rather than a generic template. The response disputed the reviewer's identity in their system, which could indicate a fake review or a customer under a different name. With 72 of 73 reviews at 4 or 5 stars and detailed, story-driven praise from a mix of single-review and established Google accounts, the overall pattern strongly favors the company. The negative review comes from a single-review account with zero likes.
Jason Parker (owner/project manager — positive in 30+ reviews). Josh (field crew — positive). Nick (field crew — positive). Kenny Gingras (field crew — positive). Rob O'Hanley (field crew — positive). Corey (field crew — positive). Jordan (field crew — positive). Blue (field crew — positive). Reuben (field crew — positive). James (field crew — positive). Chris (initial contact — positive). Jodie (office — positive). Meg (office/communications — positive). Chelsea Browne (outreach — positive).
Ask for Jason Parker as your project manager — he is the throughline in nearly every positive review and personally manages most jobs. If your project involves both water damage and mold, get an independent mold test after their work to confirm all mold has been removed. With 72 out of 73 reviews at 4-5 stars, the track record is strong, but the single negative review raises a worth-asking question about post-remediation verification.
Keep in mind
- They do both mold testing and remediation. The same company that tells you there's mold is the one quoting you to remove it. Consider getting an independent test before or after their work.
- One recent reviewer alleges the company left mold behind after remediation and increased the price mid-job by over $1,000 when the timeline expanded. The owner responded that they could not find the reviewer in their system and stated that pricing is based on measurements, not job duration. The disagreement remains unresolved.
- Their service area is very broad — dozens of towns across two states. Confirm their response time to your specific location before booking, especially if you are outside the Nashua-Manchester-Dover corridor.
- Nearly every review names Jason Parker specifically. If your project would be managed by someone else, ask upfront who your point of contact will be.