Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Manchester-area homeowners dealing with water damage from burst pipes or basement flooding who want plumbing repair and mold remediation handled by a single crew on the same visit.
Best for
- Manchester and southern New Hampshire homeowners who need mold remediation tied to a plumbing failure -- burst pipe, sewer backup, or sump pump failure -- and want one company handling both the cause and the cleanup.
- Homeowners with water damage emergencies at odd hours, since the Manchester location runs 24/7 with equipped trucks and can typically dispatch a technician within hours.
- Buyers who want their restoration company to handle insurance documentation directly, including photos, drying logs, and adjuster coordination.
- Commercial properties across the greater Manchester metro that need water damage restoration with minimal downtime.
- Older homes in Manchester's South Side, North End, or Rimmon Heights neighborhoods where aging plumbing and seasonal freeze-thaw cycles create recurring water intrusion and mold risk.
About this company
Roto-Rooter in Manchester is a national franchise location operated as an independent contractor by Mark and Linda Simard out of 862 S Porter Street. Their primary identity is plumbing and drain service, but they run a full water damage restoration and mold remediation operation from the same crew. That single-source model -- plumber fixes the pipe, restoration team dries the space, mold crew treats what grew -- is the main thing that separates them from standalone mold remediation companies in the Manchester area.
The mold remediation side uses IICRC-trained technicians, HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. They handle removal of contaminated materials, air filtration, and documentation for insurance claims. Their website describes AMRT-standard mold work. Because they have plumbers on staff, they can address the moisture source that caused the mold -- a leaking pipe, failed sump pump, or sewer backup -- without subcontracting.
Roto-Rooter has operated nationally since 1935. The Manchester location holds NH Master License #3257 and covers a sprawling territory across five New Hampshire counties (Hillsborough, Belknap, Strafford, Rockingham, Merrimack) plus York County in Maine. They run 24/7, 365 days a year, with equipped service vehicles.
4.7 stars across 416 Google reviews is a strong rating for a high-volume franchise plumbing operation. Most of the praise centers on individual technicians rather than the brand itself, which suggests the Manchester location has built a solid local team despite being part of a national chain.
Services
Service area
Headquartered at 862 S Porter Street in Manchester, New Hampshire. Covers Hillsborough, Belknap, Strafford, Rockingham, and Merrimack counties in New Hampshire, plus York County in Maine. Specific cities served include Goffstown, Bedford, Londonderry, Derry, Concord, Nashua, Merrimack, Dover, Rochester, Portsmouth, Laconia, and Saco. The territory is very large for a single location -- at least one reviewer was told their area was not actually serviced despite appearing on the coverage list.
Review consensus
Individual technicians get the credit here, not the brand. Pete (also called Petey) appears in at least eight positive reviews for drain clearing and plumbing work -- reviewers describe him as persistent, friendly, and willing to work through difficult conditions. Leo draws praise from six or more reviewers for diagnosing problems accurately and working efficiently. Alan appears in at least seven reviews for prompt, knowledgeable service on drain and leak issues. Joe Campisi earned a detailed positive review for quick emergency response. Timothy and Tanya (office staff) also receive individual mentions. Across the board, reviewers praise fast scheduling -- often same-day or next-day -- and technicians who explain what they find without pressure.
7 found across 416 total reviews at 4.7★. Pricing dominates. Tom Ronda paid $980 for what he expected to be basic maintenance, and says the pricing structure felt deliberately vague with no lower-cost option presented. Daniel Brady was charged $750 to snake a toilet after a $125 trip fee, and notes the office refused to give any pricing over the phone. Christine Joy paid $726 to snake pipes and called it excessive. Patrick Lena called the pricing 'outrageously expensive.' Ivan Ramos says he called Roto-Rooter three times for the same leaky toilet seal and was charged each time without the problem being fixed. Notably, Tom Ronda praised his technician Leo even while giving one star -- the complaint is about the pricing system, not the field workers. Two one-star reviews (Bill Silveria, Ja Ra) had no text. The owner responded to several of these by saying the reviewer could not be found in their system.
There is a clear split between the field technicians and the pricing structure. Reviewers -- even unhappy ones -- consistently praise the people who show up. The frustration targets the flat-rate pricing model and the refusal to quote over the phone. This is a franchise-level pricing decision, not a local Manchester problem. The owner responds to every negative review (100% response rate), but many responses follow a template asking the reviewer to email in, and several claim the reviewer cannot be found in their system. This 'not in our system' response appeared on four separate one-star reviews, which is an unusual pattern.
Pete/Petey/Peter (plumbing technician -- strongly positive across 8+ reviews). Leo (technician -- positive across 6+ reviews, also praised by a 1-star reviewer). Alan/Allen (technician -- positive across 7+ reviews). Joe Campisi (technician -- positive). Timothy/Tim (technician -- positive). Tanya (office staff -- positive, scheduling).
Ask for Pete, Leo, or Alan by name if you can -- they are the reason this location earns its 4.7 stars. Get a written estimate before any work begins and confirm what the trip fee covers. If your mold problem started with a plumbing failure, the one-company model here saves you from coordinating multiple contractors.
Keep in mind
- Pricing is the dominant complaint in reviews. Multiple customers report $600-$980 for routine drain clearing or toilet snaking. The office does not quote prices over the phone, so you will not know the cost until the technician is on-site and a trip fee has already been charged.
- This is a national franchise operated as an independent contractor. Pricing, service availability, and guarantees can vary from other Roto-Rooter locations you may have used elsewhere.
- The service area claim spans five NH counties plus York County in Maine -- a territory stretching from Laconia to Saco. At least one reviewer reported being told their area was not actually serviced despite the Google listing showing coverage.
- Several negative reviews triggered an owner response saying the reviewer could not be found in their system. This happened on at least four separate 1-star reviews. It could indicate mistaken identity with another 'Rooter' company, but the pattern is worth noting.
- Mold remediation is listed as a service, but the Google reviews for this location focus almost entirely on plumbing and drain work. There is no review-level evidence of mold remediation jobs at this specific franchise.