Provider profile
HydroDry Restoration
Provider snapshot
What this listing says
Manchester NH homeowners dealing with water damage or mold after basement flooding, backed by a family-owned team that handles insurance claims directly and arrives within 60 minutes.
Best for
- Manchester and southern NH homeowners with basement flooding who need same-day water extraction and mold prevention.
- Homeowners navigating insurance claims for water or mold damage — HydroDry documents the damage and works directly with adjusters.
- Situations where mold developed after water damage and you need both remediation and rebuild handled by one crew.
- Commercial property managers needing 24/7 emergency response for water damage across multiple property types.
- Homeowners who want a video-based damage assessment before committing to an on-site visit.
About this company
HydroDry Restoration operates out of Manchester, New Hampshire, as a family-owned restoration company. Nathan Dubien owns the business. Their primary identity is emergency water damage restoration, but they also run a full mold remediation and inspection operation with IICRC-certified technicians (cert #70195240). They handle both residential and commercial properties.
Their mold work includes inspection with thermal imaging cameras and moisture meters, air and surface sampling sent to a lab, containment with negative air pressure barriers, HEPA air scrubbers during remediation, and antimicrobial surface treatments. They also do the rebuild after remediation — drywall, flooring, baseboards. The free virtual inspection by video call is an unusual offering that lets you get an initial damage assessment without waiting for an on-site visit.
The company claims 60-minute on-site response and 24/7 availability. Multiple reviewers confirm middle-of-the-night arrivals and weekend responses. One reviewer noted Nathan answered the phone during his vacation on July 4th weekend. An insurance company referred at least one customer directly to HydroDry as their recommended contractor.
84 Google reviews at a 5.0 rating with zero one-star reviews is exceptional. That volume with a perfect score suggests a company where field crews are consistently meeting expectations. The single 4-star review noted scheduling delays during a busy season, not quality issues with the work itself.
Services
Service area
Headquartered in Manchester, New Hampshire at 400 Bedford St. Serves Manchester, Concord, Nashua, Derry, Hooksett, Bedford, Portsmouth, Dover, Laconia, and Londonderry in NH, plus Lowell and Haverhill in Massachusetts. The service area spans roughly 80 miles from Laconia in the Lakes Region to Lowell MA, which may stretch the 60-minute response claim for outlying locations.
Review consensus
Nathan (owner) draws the most mentions — reviewers say he answers the phone personally, including nights, weekends, and holidays. Josh handles project management and gets praised for communication and keeping customers updated throughout multi-day jobs. Colby earns repeat praise for going beyond the scope of work — one reviewer described him staying to check every fire alarm after a rebuild. Noah and Troy get called out together as a field team for explaining their process on-site. Matt and Vidal drew praise for a late-night basement flood response. Speed is the dominant theme: reviewers consistently confirm arrivals within one to two hours of calling, including after-hours.
0 found across 84 total reviews at 5.0★. No one-star reviews exist in the last 18 months (0 found across 84 total reviews at 5.0 stars). The only sub-five-star review is a 4-star rating from a customer who praised the quality of the work but noted the crew was late several times and cancelled once or twice because they were swamped with water damage calls in the area. The reviewer acknowledged the delays were demand-driven, not negligence.
The review pattern here is unusually uniform. Nearly every review describes a water damage emergency where HydroDry responded fast and handled insurance. Mold-specific reviews are fewer — Geoff Johnson (a Local Guide with 306 reviews) described Chito and Chris doing attic mold remediation, and a few others mention mold after flooding. The company appears to encounter mold primarily as a secondary issue after water damage rather than as standalone mold jobs. No owner responses appear on recent reviews because there are no negatives to respond to.
Nathan/Nate Dubien (owner — positive, praised for personal phone availability and hands-on involvement). Josh (project manager — positive, praised for communication and humor during stressful jobs). Colby (technician/rebuild — positive, praised for going above and beyond). Noah (field technician — positive, praised for thoroughness on sewage cleanup). Troy (field technician — positive, paired with Noah, praised for explaining process). Matt (technician — positive, praised for fast solo work). Vidal (technician — positive, paired with Matt for emergency response). Adam (technician — positive, praised for mold containment work). Chito (technician — positive, mold remediation in attic). Chris (technician — positive, paired with Chito). Vinny (technician — positive, praised for speed). Niko (technician — positive, praised for adaptability on scheduling).
With 84 reviews at 5.0 stars and zero negatives, HydroDry has an unusually clean track record. Ask for Nathan or Josh when you call — they show up in the most reviews and reviewers consistently praise their communication. Watch for scheduling delays during high-demand periods, and get an independent mold test before agreeing to a remediation scope since they do both testing and removal.
Keep in mind
- HydroDry does both mold testing and mold remediation. That creates a conflict of interest — the company inspecting your mold also profits from removing it. Consider getting an independent mold test before committing to their remediation scope.
- Their service area stretches from Laconia in the Lakes Region to Lowell and Haverhill in Massachusetts. That 60-minute response claim may not hold for properties at the edges of that range.
- The website lists three different phone numbers across different pages (617 area code and 603 area code). Confirm which number reaches the dispatch line for your area.
- One 4-star reviewer reported multiple crew cancellations and delays because the company was overwhelmed with water damage jobs. During peak storm or flood seasons, scheduling reliability may drop.