Provider profile
Burke Emergency
Provider snapshot
What this listing says
Manchester-area homeowners dealing with water damage or mold who want a family-owned restoration company that offers the Esporta Wash System for salvaging soft contents.
Best for
- Homeowners in south-central New Hampshire, northern Massachusetts, or southern Maine who need same-day water damage or mold remediation response.
- Property owners who want soft contents (clothing, bedding, sporting gear) restored rather than replaced after water or mold damage, using the Esporta Wash System.
- Buyers who prefer a family-run company where the owner (John Burke) answers the initial call and stays involved throughout the project.
- Real estate transactions where mold remediation must happen on a tight timeline, with the company handling insurance coordination directly.
- Commercial or residential clients dealing with biohazard, sewage, or black water situations alongside mold concerns.
About this company
Burke Emergency Restoration operates out of Manchester, New Hampshire, as a family-owned restoration company founded by John and Cristine Burke in 2005. Mold is one piece of a broader operation that also handles water damage, fire and smoke damage, biohazard cleanup, and sewage work. They run 24/7 emergency response and work directly with insurance adjusters, realtors, and property managers.
What stands out is the Esporta Wash System. Burke ER holds an Esporta Certified Operator designation, which lets them restore clothing, bedding, sporting equipment, and other soft contents that traditional cleaning methods write off. The company claims over 90% of soft contents in a home can be restored. For mold specifically, they use dry ice blasting, soda blasting, and sand blasting to remove mold from surfaces, alongside HEPA vacuuming and air scrubbing. They also offer mold assessment and testing as a separate service line.
John Burke has worked in the mold industry for more than 20 years. He holds a Florida mold assessor license and runs a separate mold assessment division (Burke Environmental Services) in southwest Florida. The New Hampshire operation employs an operations manager (Tim Kearin), office manager (Addie Lecza), and field crews. The company is a member of the Indoor Air Quality Association and displays IICRC and EPA credentials on its website.
With a 4.9-star rating across 95 Google reviews, Burke ER has an unusually strong track record. Only one review in the last 18 months fell below 4 stars, and that review contained no text. The volume of detailed, specific praise from repeat customers and referrals is notable for a company this size.
Services
Service area
Burke Emergency Restoration is headquartered in Manchester, New Hampshire. They serve south-central New Hampshire, Essex and Middlesex counties in northern Massachusetts, and York County in southern Maine. The company states it typically services customers within a one-hour drive of Manchester.
Review consensus
Fast response time is the dominant theme. Multiple reviewers report crews arriving within two hours of a call, including weekends. Seth Popien draws repeated praise for explaining the remediation process and keeping work areas clean. Tim Kearin is specifically thanked for cooperation during flood emergencies. Scott appears in many older reviews as a reliable field lead who keeps customers informed daily. John Burke is praised for answering the phone personally and following up. Addie in the office gets credit for guiding customers through the process. Reviewers consistently mention that crews leave job sites clean and communicate proactively throughout multi-day projects.
1 found across 95 total reviews at 4.9★. The sole recent negative is a 1-star review from February 2026 with no text and no owner response. The reviewer (Super Sunshine) is a Local Guide with 16 reviews, which lends some credibility, but with no details there is nothing to evaluate. No complaint patterns exist in the recent review window.
Burke ER did not respond to the single recent negative review, and the 0% owner response rate on negatives is a data point worth noting. That said, with only one textless negative in 18 months, there has been little to respond to. The overwhelming pattern is detailed, specific praise from customers describing real emergencies (burst pipes, sewage backups, floods), which is harder to fabricate than generic five-star reviews.
Seth Popien (field technician — positive). Tim Kearin (operations manager — positive). Scott (field lead — positive). John Burke (owner — positive). Cristine/Christine Burke (owner/sales — positive). Cody (field technician — positive). Bill (field technician — positive). Matthew/Matt (field technician — positive). Connor/Conner McDonagh (assessor — positive). Paul (field technician — positive). Denise (field technician — positive). Dilyan (field technician — positive). Addie (office manager — positive).
Burke ER has a near-spotless review record with named employees appearing consistently in positive reviews over several years. Ask for Seth or Tim Kearin by name if your project involves mold. Because they do both testing and remediation, get a separate mold assessment first or ask them to explain how they separate those functions internally.
Keep in mind
- Burke ER performs both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent mold assessment before committing to their remediation scope.
- The website mentions a one-year workmanship warranty, but does not specify what it covers or excludes. Ask for the warranty terms in writing before signing.
- Their stated service area covers a one-hour drive from Manchester, reaching into northern Massachusetts and southern Maine. Confirm travel charges and response time for addresses near the edges of that radius.
- The mold assessment and testing page on their website describes a Florida-based operation (Burke Environmental Services). It is unclear whether the same testing protocols and credentials apply to the New Hampshire mold assessment work. Ask which entity performs your assessment.